1. Hankija
1.1.
Hankija
Ametlik nimi: European Commission, DG DIGIT - Digital Services
Hankija õiguslik vorm: ELi institutsioon, organ või amet
Hankija tegevus: Üldised avalikud teenused
2. Menetlus
2.1.
Menetlus
Pealkiri: Efficient, experience-driven, proactive and resilient solutions and support services
Kirjeldus: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Menetluse tunnus: 41ca3c4f-8cc1-4510-8209-8b8059fdaebc
Sisemine tunnus: EC-DIGIT/2025/OP/0071
Menetluse liik: Avatud
Kiirendatud menetlus: ei
2.1.1.
Eesmärk
Lepingu olemus: Teenused
Peamine liigitus (cpv): 72000000 IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused
2.1.2.
Lepingu täitmise koht
Kõikjal Euroopa Majanduspiirkonnas
Lisateave: Please consult the procurement documents.
2.1.4.
Üldine teave
Lisateave: FOREIGN SUBSIDIES REGULATION applicability: Any economic operator participating in this public procurement procedure shall notify the contracting authority of all foreign financial contributions of at least EUR 4 million per third country received in the last three years prior to the notification pursuant to Article 28(1) of Regulation (EU) 2022/2560. In all other cases they shall submit a declaration pursuant to Article 29(1) of Regulation (EU) 2022/2560, listing all foreign financial contributions received in the last three years prior to the declaration confirming that such contributions are not notifiable. When no foreign financial contributions were received in the last three years prior to the declaration, a declaration is still necessary to confirm that no FFCs were received. Notifications or declarations shall be submitted by using the Form FS-PP available at https://single-market-economy.ec.europa.eu/single-market/public-procurement/foreign-subsidies-regulation_en .In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Õiguslik alus:
Määrus (EL, Euratom) 2024/2509
2.1.6.
Kõrvaldamise alused
Väljajätmise aluste allikad: Hankedokument
5. Osa
5.1.
Osa: LOT-0001
Pealkiri: Efficient, experience-driven, proactive and resilient solutions and support services
Kirjeldus: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Sisemine tunnus: EC-DIGIT/2025/OP/0071
5.1.1.
Eesmärk
Lepingu olemus: Teenused
Peamine liigitus (cpv): 72000000 IT-teenused: nõuande-, tarkvaraarendus-, Interneti- ja tugiteenused
Täiendavad hankevõimalused:
Täiendavate hankevõimaluste kirjeldus: provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
5.1.2.
Lepingu täitmise koht
Kõikjal Euroopa Majanduspiirkonnas
Lisateave: Please consult the procurement documents.
5.1.3.
Eeldatav kestus
Kestus: 84 Kuud
5.1.4.
Uuendamine
Maksimaalne lepingu uuendamiste arv: 3
Muu informatsioon uuendamise kohta: The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.6.
Üldine teave
Reserveeritud osalemine:
Osalemine ei ole reserveeritud.
Hankeprojekt, mida rahastatakse täielikult või osaliselt ELi vahenditest
Hanke suhtes kohaldatakse riigihankelepingut (GPA): jah
Teave eelmiste teadete kohta:
Eelmise teate tunnus: 304838-2026
5.1.9.
Kvalifitseerimistingimused
Valikukriteeriumide allikad: Hankedokument
5.1.10.
Pakkumuste hindamise kriteeriumid
Kriteerium:
Liik: Kvaliteet
Kirjeldus: Please consult the procurement documents.
Hindamise kaalukriteeriumi kategooria: Kaal (protsentides, täpne)
Hindamiskriteerium – arv: 70
Kriteerium:
Liik: Hind
Kirjeldus: Please consult the procurement documents.
Hindamise kaalukriteeriumi kategooria: Kaal (protsentides, täpne)
Hindamiskriteerium – arv: 30
5.1.11.
Hankedokumendid
Lisateabe taotlemise tähtaeg: 22/10/2026 23:59:59 (UTC+02:00) Ida-Euroopa aeg, Kesk-Euroopa suveaeg
Sihtotstarbeline teabevahetuskanal:
Nimi: Funding and Tenders Portal
5.1.12.
Hanke tingimused
Esitamise tingimused:
Elektrooniline esitamine: Nõutav
Keeled, milles võib pakkumusi või osalemistaotlusi esitada: bulgaaria keel, tšehhi keel, taani keel, saksa keel, kreeka keel, inglise keel, hispaania keel, eesti keel, soome keel, prantsuse keel, iiri keel, horvaadi keel, ungari keel, itaalia keel, leedu keel, läti keel, malta keel, hollandi keel, poola keel, portugali keel, rumeenia keel, slovaki keel, sloveenia keel, rootsi keel
Elektrooniline kataloog: Ei ole lubatud
Pakkumuste esitamise tähtaeg: 30/10/2026 17:00:59 (UTC+01:00) Kesk-Euroopa aeg, Lääne-Euroopa suveaeg
Periood, mille jooksul pakkumus peab jääma kehtivaks: 9 Kuud
Teave avaliku avamise kohta:
Avamise kuupäev: 03/11/2026 10:00:00 (UTC+01:00) Kesk-Euroopa aeg, Lääne-Euroopa suveaeg
Lepingutingimused:
Lepingu täitmine peab toimuma kaitstud tööhõive programmide raames: Ei
See menetlus kuulub välisriikide toetuste määruse (FSR) alla
E-arveldamine: Lubatud
Kasutatakse elektroonilisi tellimusi: jah
Kasutatakse elektroonilisi makseid: jah
5.1.15.
Vahendid
Raamleping:
Raamleping ilmaminikonkursita
Osalejate maksimaalne arv: 1
Raamlepingu kestuse põhjendus: The extended FwC duration is necessary for the following reasons: • Experience in predecessor contracts has shown that the volume of activities and the related workforces necessary to be supplied by the contractor need to be planned over a longer contractual period to ensure a longer return on investment period from both sides. • Phase-in/phase-over activities at the start of the contract are followed by a long ramp-up period (1-2 years) to come to the expected quality of delivery. This period covers not only the contractual phase in but also the ramp up to the level of quality expected. • To bring its service delivery to the expected quality, the contractor will have to make investments not only in human resources (recruitment, training, getting knowledgeable about the EC setting), but equally in technological integrations. Those investments will have a higher output for the EC, if the contractor is investing in more sustainable integrations as the period of usage will be longer. • Transformational activities in the DWP domain, expected to be performed and taken on during the duration of the contract have a timeline for several years and a disruption in the contractual setup during the transformation would be disruptive. • Ramp-down activities from the contractor and the end of transformational activities will start at least one year prior to the contract end-date to ensure a stable situation at the contract transition at the end of the contract. Taking these constraints into account (3 years for a full phase-in, phase-out, ramp-up and ramp-down), the period of stable service delivery has to be maximized as much as possible and this would not be possible with a standard 4 years contractual period. In making the reconduction of the contract dependent of the contractual performance and the evolution of the underlying DWP solutions and flexible with a minimum and maximum period, the contract will cater for the necessary robustness for solid service delivery.
Teave dünaamilise hankesüsteemi kohta:
Ei kohaldata dünaamilist hankesüsteemi
5.1.16.
Lisateave, lepitus ja vaidlustus
Vaidlustusorgan: Court of Justice of the European Union
Organisatsioon, mis annab lisateavet vaidlustamise kohta: European Commission, DG DIGIT - Digital Services
8. Organisatsioonid
8.1.
ORG-0001
Ametlik nimi: European Commission, DG DIGIT - Digital Services
Registreerimisnumber: COM
Osakond: DIGIT.R - Change Management and Resources
Postiaadress: Rue de la Loi 107
Linn: Brussels
Sihtnumber: B-1000
Riik – jaotus (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Riik: Belgia
Telefon: +32 2 299 11 11
Selle organisatsiooni rollid:
Hankija
Organisatsioon, mis annab lisateavet vaidlustamise kohta
8.1.
ORG-0002
Ametlik nimi: Court of Justice of the European Union
Registreerimisnumber: CURIA
Postiaadress: Rue du Fort Niedergrünewald
Linn: Luxembourg
Sihtnumber: L-2925
Riik – jaotus (NUTS): Luxembourg (LU000)
Riik: Luksemburg
Telefon: +352 4303-1
Selle organisatsiooni rollid:
Vaidlustusorgan
8.1.
ORG-0003
Ametlik nimi: European Commission
Registreerimisnumber: EUCOM
Postiaadress: Mondrian (CDMA), Rue du Champ de Mars 21
Linn: Brussels
Sihtnumber: B-1050
Riik – jaotus (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Riik: Belgia
Telefon: +32 2 299 11 11
Selle organisatsiooni rollid:
TED eSender
Teate tunnus/versioon: 83ac2016-de50-4c4f-9c25-c7a02f88005f - 01
Vormi liik: Hange
Teate liik: Hanketeade või kontsessiooniteade – üldkord
Teate alaliik: 16
Teate saatmise kuupäev: 09/07/2026 05:05:38 (UTC+02:00) Ida-Euroopa aeg, Kesk-Euroopa suveaeg
Keeled, milles käesolev teade on ametlikult kättesaadav: inglise keel
Teate avaldamise number: 476935-2026
ELT S väljaande number: 131/2026
Avaldamise kuupäev: 10/07/2026