1. Kupac
1.1.
Kupac
Službeno ime: European Commission, DG DIGIT - Digital Services
Pravni oblik kupca: Institucija, tijelo ili agencija EU-a
Djelatnost javnog naručitelja: Opće javne usluge
2. Postupak
2.1.
Postupak
Naslov: Efficient, experience-driven, proactive and resilient solutions and support services
Opis: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Identifikacijska oznaka postupka: 41ca3c4f-8cc1-4510-8209-8b8059fdaebc
Interna identifikacijska oznaka: EC-DIGIT/2025/OP/0071
Vrsta postupka: Otvoren
Postupak je ubrzan: ne
2.1.1.
Svrha
Priroda ugovora: Usluge
Glavna klasifikacija (cpv): 72000000 Usluge informacijske tehnologije: savjetovanje, razvoj programske podrške, internet i podrška
2.1.2.
Mjesto izvršenja
Bilo gdje u Europskom gospodarskom prostoru
Dodatne informacije: Please consult the procurement documents.
2.1.4.
Opće informacije
Dodatne informacije: FOREIGN SUBSIDIES REGULATION applicability: Any economic operator participating in this public procurement procedure shall notify the contracting authority of all foreign financial contributions of at least EUR 4 million per third country received in the last three years prior to the notification pursuant to Article 28(1) of Regulation (EU) 2022/2560. In all other cases they shall submit a declaration pursuant to Article 29(1) of Regulation (EU) 2022/2560, listing all foreign financial contributions received in the last three years prior to the declaration confirming that such contributions are not notifiable. When no foreign financial contributions were received in the last three years prior to the declaration, a declaration is still necessary to confirm that no FFCs were received. Notifications or declarations shall be submitted by using the Form FS-PP available at https://single-market-economy.ec.europa.eu/single-market/public-procurement/foreign-subsidies-regulation_en .In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Pravna osnova:
Uredba (EU, Euratom) 2024/2509
2.1.6.
Razlozi za isključenje
Izvori razloga za isključenje: Dokumentacija o nabavi
5. Grupa
5.1.
Grupa: LOT-0001
Naslov: Efficient, experience-driven, proactive and resilient solutions and support services
Opis: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Interna identifikacijska oznaka: EC-DIGIT/2025/OP/0071
5.1.1.
Svrha
Priroda ugovora: Usluge
Glavna klasifikacija (cpv): 72000000 Usluge informacijske tehnologije: savjetovanje, razvoj programske podrške, internet i podrška
Opcije:
Opis opcija: provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
5.1.2.
Mjesto izvršenja
Bilo gdje u Europskom gospodarskom prostoru
Dodatne informacije: Please consult the procurement documents.
5.1.3.
Očekivano trajanje
Trajanje: 84 Mjeseci
5.1.4.
Obnova
Maksimalan broj obnavljanja: 3
Druge informacije o obnovi: The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.6.
Opće informacije
Rezervirano sudjelovanje:
Sudjelovanje nije rezervirano.
Projekt javne nabave u cijelosti se ili djelomično financira sredstvima EU-a
Javna nabava obuhvaćena je Sporazumom o javnoj nabavi (GPA): da
Informacije o prethodnim obavijestima:
Identifikacijska oznaka prethodne obavijesti: 304838-2026
5.1.9.
Kriteriji za odabir
Izvori kriterija odabira: Dokumentacija o nabavi
5.1.10.
Kriteriji za dodjelu
Kriterij:
Vrsta: Kvaliteta
Opis: Please consult the procurement documents.
Kategorija kriterija za dodjelu težine: Ponder (postotak, točan)
Broj kriterija za dodjelu: 70
Kriterij:
Vrsta: Cijena
Opis: Please consult the procurement documents.
Kategorija kriterija za dodjelu težine: Ponder (postotak, točan)
Broj kriterija za dodjelu: 30
5.1.11.
Dokumentacija o nabavi
Rok za podnošenje zahtjeva za dodatne informacije: 22/10/2026 23:59:59 (UTC+02:00) istočnoeuropsko vrijeme, srednjoeuropsko ljetno vrijeme
Ad hoc komunikacijski kanal:
Naziv: Funding and Tenders Portal
5.1.12.
Uvjeti nabave
Uvjeti podnošenja:
Elektroničko podnošenje: Obvezno
Jezici na kojima se mogu podnijeti ponude ili zahtjevi za sudjelovanje: bugarski, češki, danski, njemački, grčki, engleski, španjolski, estonski, finski, francuski, irski, hrvatski, mađarski, talijanski, litavski, latvijski, malteški, nizozemski, poljski, portugalski, rumunjski, slovački, slovenski, švedski
Elektronički katalog: Nije dopušteno
Rok za zaprimanje ponuda: 30/10/2026 17:00:59 (UTC+01:00) srednjoeuropsko vrijeme, zapadnoeuropsko ljetno vrijeme
Razdoblje tijekom kojeg ponuda mora ostati valjana: 9 Mjeseci
Informacije o javnom otvaranju:
Datum otvaranja: 03/11/2026 10:00:00 (UTC+01:00) srednjoeuropsko vrijeme, zapadnoeuropsko ljetno vrijeme
Uvjeti ugovora:
Ugovor se mora izvršiti u okviru programa zaštićenih radnih mjesta: Ne
Ovaj postupak podliježe Uredbi o stranim subvencijama (FSR)
Elektroničko izdavanje računa: Dopušteno
Naručivanje će biti elektroničko: da
Plaćanje će biti elektroničko: da
5.1.15.
Tehnike
Okvirni sporazum:
Okvirni sporazum bez ponovne provedbe nadmetanja
Maksimalan broj sudionika: 1
Obrazloženje trajanja okvirnog sporazuma: The extended FwC duration is necessary for the following reasons: • Experience in predecessor contracts has shown that the volume of activities and the related workforces necessary to be supplied by the contractor need to be planned over a longer contractual period to ensure a longer return on investment period from both sides. • Phase-in/phase-over activities at the start of the contract are followed by a long ramp-up period (1-2 years) to come to the expected quality of delivery. This period covers not only the contractual phase in but also the ramp up to the level of quality expected. • To bring its service delivery to the expected quality, the contractor will have to make investments not only in human resources (recruitment, training, getting knowledgeable about the EC setting), but equally in technological integrations. Those investments will have a higher output for the EC, if the contractor is investing in more sustainable integrations as the period of usage will be longer. • Transformational activities in the DWP domain, expected to be performed and taken on during the duration of the contract have a timeline for several years and a disruption in the contractual setup during the transformation would be disruptive. • Ramp-down activities from the contractor and the end of transformational activities will start at least one year prior to the contract end-date to ensure a stable situation at the contract transition at the end of the contract. Taking these constraints into account (3 years for a full phase-in, phase-out, ramp-up and ramp-down), the period of stable service delivery has to be maximized as much as possible and this would not be possible with a standard 4 years contractual period. In making the reconduction of the contract dependent of the contractual performance and the evolution of the underlying DWP solutions and flexible with a minimum and maximum period, the contract will cater for the necessary robustness for solid service delivery.
Informacije o dinamičkom sustavu nabave:
Nema dinamičkog sustava nabave
5.1.16.
Dodatne informacije, posredovanje i pravna zaštita (preispitivanje)
Organizacija za preispitivanje (pravnu zaštitu): Court of Justice of the European Union
Organizacija koja pruža više informacija o postupcima preispitivanja (pravne zaštite): European Commission, DG DIGIT - Digital Services
8. Organizacije
8.1.
ORG-0001
Službeno ime: European Commission, DG DIGIT - Digital Services
Registracijski broj: COM
Odjel: DIGIT.R - Change Management and Resources
Poštanska adresa: Rue de la Loi 107
Grad: Brussels
Poštanski broj: B-1000
Zemlja – podregija (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Zemlja: Belgija
Tel.: +32 2 299 11 11
Uloge ove organizacije:
Kupac
Organizacija koja pruža više informacija o postupcima preispitivanja (pravne zaštite)
8.1.
ORG-0002
Službeno ime: Court of Justice of the European Union
Registracijski broj: CURIA
Poštanska adresa: Rue du Fort Niedergrünewald
Grad: Luxembourg
Poštanski broj: L-2925
Zemlja – podregija (NUTS): Luxembourg (LU000)
Zemlja: Luksemburg
Tel.: +352 4303-1
Uloge ove organizacije:
Organizacija za preispitivanje (pravnu zaštitu)
8.1.
ORG-0003
Službeno ime: European Commission
Registracijski broj: EUCOM
Poštanska adresa: Mondrian (CDMA), Rue du Champ de Mars 21
Grad: Brussels
Poštanski broj: B-1050
Zemlja – podregija (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Zemlja: Belgija
Tel.: +32 2 299 11 11
Uloge ove organizacije:
TED eSender
Identifikacijska oznaka / verzija obavijesti: 83ac2016-de50-4c4f-9c25-c7a02f88005f - 01
Vrsta obrasca: Nadmetanje
Vrsta obavijesti: Obavijest o nadmetanju ili koncesiji – standardni režim
Podvrsta obavijesti: 16
Datum slanja obavijesti: 09/07/2026 05:05:38 (UTC+02:00) istočnoeuropsko vrijeme, srednjoeuropsko ljetno vrijeme
Jezici na kojima je ova obavijest službeno dostupna: engleski
Broj objave obavijesti: 476935-2026
Broj izdanja SL S-a: 131/2026
Datum objave: 10/07/2026