1. Koper
1.1.
Koper
Officiële naam: European Commission, DG DIGIT - Digital Services
Rechtsvorm van de koper: EU-instelling, -orgaan of -agentschapp
Activiteit van de aanbestedende dienst: Algemene overheidsdiensten
2. Procedure
2.1.
Procedure
Titel: Efficient, experience-driven, proactive and resilient solutions and support services
Beschrijving: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Identificatiecode van de procedure: 41ca3c4f-8cc1-4510-8209-8b8059fdaebc
Interne identificatiecode: EC-DIGIT/2025/OP/0071
Type procedure: Openbaar
De procedure wordt versneld: neen
2.1.1.
Doel
Aard van het contract: Diensten
Belangrijkste classificatie (cpv): 72000000 IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning
2.1.2.
Plaats van uitvoering
Overal in de Europese Economische Ruimte
Aanvullende informatie: Please consult the procurement documents.
2.1.4.
Algemene informatie
Aanvullende informatie: FOREIGN SUBSIDIES REGULATION applicability: Any economic operator participating in this public procurement procedure shall notify the contracting authority of all foreign financial contributions of at least EUR 4 million per third country received in the last three years prior to the notification pursuant to Article 28(1) of Regulation (EU) 2022/2560. In all other cases they shall submit a declaration pursuant to Article 29(1) of Regulation (EU) 2022/2560, listing all foreign financial contributions received in the last three years prior to the declaration confirming that such contributions are not notifiable. When no foreign financial contributions were received in the last three years prior to the declaration, a declaration is still necessary to confirm that no FFCs were received. Notifications or declarations shall be submitted by using the Form FS-PP available at https://single-market-economy.ec.europa.eu/single-market/public-procurement/foreign-subsidies-regulation_en .In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Rechtsgrondslag:
Verordening (EU, Euratom) 2024/2509
2.1.6.
Gronden voor uitsluiting
Bronnen voor uitsluitingsgronden: Aanbestedingsstuk
5. Perceel
5.1.
Perceel: LOT-0001
Titel: Efficient, experience-driven, proactive and resilient solutions and support services
Beschrijving: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Interne identificatiecode: EC-DIGIT/2025/OP/0071
5.1.1.
Doel
Aard van het contract: Diensten
Belangrijkste classificatie (cpv): 72000000 IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning
Opties:
Beschrijving van de opties: provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
5.1.2.
Plaats van uitvoering
Overal in de Europese Economische Ruimte
Aanvullende informatie: Please consult the procurement documents.
5.1.3.
Geraamde duur
Looptijd: 84 Maanden
5.1.4.
Verlenging
Maximumaantal verlengingen: 3
Overige informatie over verlengingen: The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.6.
Algemene informatie
Voorbehouden deelname:
Deelname is niet voorbehouden.
Aanbestedingsproject dat geheel of gedeeltelijk uit EU-fondsen wordt gefinancierd
De aanbesteding valt onder de Overeenkomst inzake overheidsopdrachten (GPA): ja
Informatie over eerdere aankondigingen:
Identificatiecode van de eerdere aankondiging: 304838-2026
5.1.9.
Selectiecriteria
Bronnen van selectiecriteria: Aanbestedingsstuk
5.1.10.
Gunningscriteria
Criterium:
Type: Kwaliteit
Beschrijving: Please consult the procurement documents.
Categorie van het gunningscriterium gewicht: Gewicht (percentage, exact)
Gunningscriterium numerieke waarde: 70
Criterium:
Type: Prijs
Beschrijving: Please consult the procurement documents.
Categorie van het gunningscriterium gewicht: Gewicht (percentage, exact)
Gunningscriterium numerieke waarde: 30
5.1.11.
Aanbestedingsstukken
Termijn voor verzoeken om aanvullende informatie: 22/10/2026 23:59:59 (UTC+02:00) Oost-Europese tijd, Midden-Europese zomertijd
Ad-hoccommunicatiekanaal:
Naam: Funding and Tenders Portal
5.1.12.
Voorwaarden van de aanbesteding
Voorwaarden voor indiening:
Elektronische indiening: Vereist
Talen waarin inschrijvingen of verzoeken tot deelname kunnen worden ingediend: Bulgaars, Tsjechisch, Deens, Duits, Grieks, Engels, Spaans, Estisch, Fins, Frans, Iers, Kroatisch, Hongaars, Italiaans, Litouws, Lets, Maltees, Nederlands, Pools, Portugees, Roemeens, Slowaaks, Sloveens, Zweeds
Elektronische catalogus: Niet toegestaan
Uiterste datum voor de ontvangst van inschrijvingen: 30/10/2026 17:00:59 (UTC+01:00) Midden-Europese tijd, West-Europese zomertijd
Duur waarin de aanbieding geldig moet blijven: 9 Maanden
Informatie over de openbare opening:
Openingsdatum: 03/11/2026 10:00:00 (UTC+01:00) Midden-Europese tijd, West-Europese zomertijd
Voorwaarden van het contract:
De uitvoering van de opdracht moet plaatsvinden binnen het kader van programma’s voor maatwerkbedrijven: Neen
Deze procedure valt onder de Verordening inzake buitenlandse subsidies (FSR)
Elektronische facturering: Toegestaan
Er zal worden gebruikgemaakt van elektronische orderplaatsing: ja
Er zal worden gebruikgemaakt van elektronische betaling: ja
5.1.15.
Technieken
Raamovereenkomst:
Raamovereenkomst, zonder hernieuwde oproep tot mededinging
Maximumaantal deelnemers: 1
Rechtvaardiging voor de looptijd van de raamovereenkomst: The extended FwC duration is necessary for the following reasons: • Experience in predecessor contracts has shown that the volume of activities and the related workforces necessary to be supplied by the contractor need to be planned over a longer contractual period to ensure a longer return on investment period from both sides. • Phase-in/phase-over activities at the start of the contract are followed by a long ramp-up period (1-2 years) to come to the expected quality of delivery. This period covers not only the contractual phase in but also the ramp up to the level of quality expected. • To bring its service delivery to the expected quality, the contractor will have to make investments not only in human resources (recruitment, training, getting knowledgeable about the EC setting), but equally in technological integrations. Those investments will have a higher output for the EC, if the contractor is investing in more sustainable integrations as the period of usage will be longer. • Transformational activities in the DWP domain, expected to be performed and taken on during the duration of the contract have a timeline for several years and a disruption in the contractual setup during the transformation would be disruptive. • Ramp-down activities from the contractor and the end of transformational activities will start at least one year prior to the contract end-date to ensure a stable situation at the contract transition at the end of the contract. Taking these constraints into account (3 years for a full phase-in, phase-out, ramp-up and ramp-down), the period of stable service delivery has to be maximized as much as possible and this would not be possible with a standard 4 years contractual period. In making the reconduction of the contract dependent of the contractual performance and the evolution of the underlying DWP solutions and flexible with a minimum and maximum period, the contract will cater for the necessary robustness for solid service delivery.
Informatie over het dynamische aankoopsysteem:
Geen dynamisch aankoopsysteem
5.1.16.
Nadere inlichtingen, bemiddeling en evaluatie
Organisatie voor beroepsprocedures: Court of Justice of the European Union
Organisatie die meer informatie geeft over beroepsprocedures: European Commission, DG DIGIT - Digital Services
8. Organisaties
8.1.
ORG-0001
Officiële naam: European Commission, DG DIGIT - Digital Services
Registratienummer: COM
Afdeling: DIGIT.R - Change Management and Resources
Postadres: Rue de la Loi 107
Stad: Brussels
Postcode: B-1000
Onderverdeling land (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Land: België
Telefoon: +32 2 299 11 11
Rollen van deze organisatie:
Koper
Organisatie die meer informatie geeft over beroepsprocedures
8.1.
ORG-0002
Officiële naam: Court of Justice of the European Union
Registratienummer: CURIA
Postadres: Rue du Fort Niedergrünewald
Stad: Luxembourg
Postcode: L-2925
Onderverdeling land (NUTS): Luxembourg (LU000)
Land: Luxemburg
Telefoon: +352 4303-1
Rollen van deze organisatie:
Organisatie voor beroepsprocedures
8.1.
ORG-0003
Officiële naam: European Commission
Registratienummer: EUCOM
Postadres: Mondrian (CDMA), Rue du Champ de Mars 21
Stad: Brussels
Postcode: B-1050
Onderverdeling land (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Land: België
Telefoon: +32 2 299 11 11
Rollen van deze organisatie:
TED eSender
Identificatiecode/versie van de aankondiging: 83ac2016-de50-4c4f-9c25-c7a02f88005f - 01
Type formulier: Mededinging
Type aankondiging: Aankondiging van een opdracht of concessie – standaardregeling
Subtype aankondiging: 16
Verzenddatum van de aankondiging: 09/07/2026 05:05:38 (UTC+02:00) Oost-Europese tijd, Midden-Europese zomertijd
Talen waarin deze aankondiging officieel beschikbaar is: Engels
Publicatienummer aankondiging: 476935-2026
Nummer uitgave PB S: 131/2026
Datum van bekendmaking: 10/07/2026