16 https://echa.europa.eu/about-us/procurement ORG-0001 European Chemicals Agency P.O.Box 400 Helsinki FI-00121 FI1B1 FIN ECHA +358 9 6861 80 procurement@echa.europa.eu http://curia.europa.eu ORG-0002 Court of Justice of the European Union Rue du Fort Niedergrünewald Luxembourg L-2925 LU000 LUX CURIA +352 4303-1 GC.Registry@curia.europa.eu https://commission.europa.eu/ ORG-0003 European Commission Mondrian (CDMA), Rue du Champ de Mars 21 Brussels B-1050 BE100 BEL EUCOM +32 2 299 11 11 procurement@echa.europa.eu 00194483-202466/20242024-04-03Z 2.3 eforms-sdk-1.10 ec83aad7-ce15-4002-8b48-5dbca545abc7 7ee73951-343b-494f-ad45-e54c0e53eff0 2024-04-02+02:00 12:39:51+02:00 01 32018R1046 cn-standard ENG eu-ins-bod-ag gen-pub ORG-0001 ted-esen ORG-0003 bankruptcy For the full list of exclusion grounds please consult the procurement documents. open ECHA/2024/OP/0009 Customer Support Service for the ECHA Information Desk The purpose of the contract is to provide external resources for the ECHA Information Desk, which is the first point of contact for enquiries arriving at the Agency, whether by phone, postal mail or via the contact forms on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 09:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event. services In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published. true 750000 79500000 LOT-0001 sui-act Please consult the procurement documents. ef-stand Please consult the procurement documents. tp-abil Please consult the procurement documents. eu-funds default-text non-restricted-document ENG official https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/7ee73951-343b-494f-ad45-e54c0e53eff0-CN?#anchorDocuments none no allowed not-allowed per-exa 50 quality Please consult the procurement documents. per-exa 50 price Please consult the procurement documents. https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=7ee73951-343b-494f-ad45-e54c0e53eff0 6 ORG-0002 BUL CES DAN DEU ELL ENG SPA EST FIN FRA GLE HRV HUN ITA LIT LAV MLT NLD POL POR RON SLK SLV SWE false true Funding and Tenders Portal required false https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/7ee73951-343b-494f-ad45-e54c0e53eff0-CN?#anchorDocuments 2024-05-24+03:00 12:00:59+03:00 2024-05-16+03:00 2024-05-24+03:00 14:00:00+03:00 false none none ECHA/2024/OP/0009 Customer Support Service for the ECHA Information Desk The purpose of the contract is to provide external resources for the ECHA Information Desk, which is the first point of contact for enquiries arriving at the Agency, whether by phone, postal mail or via the contact forms on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 09:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event. services 750000 79500000 48 The contract is concluded for an initial period of 24 (twenty-four) months, renewable 2 (two) time(s). Please consult the draft contract in the procurement documents.