16 www.hfa.ie ORG-0001 Housing Finance Agency plc 46 St Stephens Green, Dublin 2 Dublin D02 WK60 IRL Housing Finance Agency 018725722 cosec@hfa.ie ORG-0002 The High Court of Ireland Four Courts, Inns Quay, Dublin 7 The High Court of Ireland Dublin D07 WDX8 IRL The High Court of Ireland +353 1 8886000 HighCourtCentralOffice@courts.ie ORG-0003 European Dynamics S.A. European Dynamics S.A. Athens GRC 002024901000 +30 2108094500 eproc-esender@eurodyn.com 00350884-2024114/20242024-06-13Z 2.3 eforms-sdk-1.9 b59fde09-34b9-4d7b-9bda-9a3ef2b22fac 57904191-b8d1-4ca7-aca7-845bc20ade56 2024-06-11+01:00 16:07:51+01:00 01 32014L0024 cn-standard ENG www.hfa.ie body-pl-cga hc-am ORG-0001 ted-esen ORG-0003 nati-ground 0 open false The provision of ICT Support and Managed Services The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT team provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a result of this CfT, the HFA is aiming to appoint a single MSP to provide an end-to-end managed service focusing on Microsoft cloud services. services 0 350000 72000000 72100000 72200000 72300000 72400000 72500000 72600000 72700000 72800000 72900000 LOT-0001 tp-abil false no-eu-funds not-allowed ENG ENG HFA -01-2024 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3762726 none not-allowed allowed no ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3762726 ORG-0001 ORG-0001 ORG-0002 ENG false true required true 2024-07-16+01:00 12:00:00+01:00 2024-07-16+01:00 12:30:00+01:00 https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3762726 false none none 0 The provision of ICT Support and Managed Services The HFA has adopted a cloud-first strategy and at this point, has a hybrid on-premise (Microsoft Active Directory) and public-cloud (Azure Active Directory / Entra AD) infrastructure. Also, some specialist applications are delivered as pure SaaS solutions. Going forward, cloud-based SaaS, PaaS, and IaaS services will be the preferred direction, as opposed to building or hosting solutions on-premise. The ICT Infrastructure is deemed extremely critical to the successful business operations at the HFA. The HFA’s ICT team provides first level support for this infrastructure. Second level support and vendor escalation are currently outsourced to a number of MSPs. Over time, MSP services have overlapped, and the HFA have outgrown the incumbent MSPs . As a result of this CfT, the HFA is aiming to appoint a single MSP to provide an end-to-end managed service focusing on Microsoft cloud services. services 0 350000 72000000 72100000 72200000 72300000 72400000 72500000 72600000 72700000 72800000 72900000