<?xml version="1.0" encoding="UTF-8" standalone="no"?><ContractNotice xmlns="urn:oasis:names:specification:ubl:schema:xsd:ContractNotice-2" xmlns:cac="urn:oasis:names:specification:ubl:schema:xsd:CommonAggregateComponents-2" xmlns:cbc="urn:oasis:names:specification:ubl:schema:xsd:CommonBasicComponents-2" xmlns:efac="http://data.europa.eu/p27/eforms-ubl-extension-aggregate-components/1" xmlns:efbc="http://data.europa.eu/p27/eforms-ubl-extension-basic-components/1" xmlns:efext="http://data.europa.eu/p27/eforms-ubl-extensions/1" xmlns:ext="urn:oasis:names:specification:ubl:schema:xsd:CommonExtensionComponents-2">
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          <efbc:TransmissionDate>2025-05-28+00:00</efbc:TransmissionDate>
          <efbc:TransmissionTime>14:31:11+00:00</efbc:TransmissionTime>
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              <efac:Company>
                <cac:PartyIdentification>
                  <cbc:ID schemeName="organization">ORG-0001</cbc:ID>
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                <cac:PartyName>
                  <cbc:Name languageID="ENG">Oslo kommune v/ Utviklings- og kompetanseetaten</cbc:Name>
                </cac:PartyName>
                <cac:PostalAddress>
                  <cbc:StreetName>Grensesvingen 6</cbc:StreetName>
                  <cbc:Department>Innkjøpstjenester</cbc:Department>
                  <cbc:CityName>Oslo</cbc:CityName>
                  <cbc:PostalZone>0663</cbc:PostalZone>
                  <cbc:CountrySubentityCode listName="nuts">NO081</cbc:CountrySubentityCode>
                  <cac:Country>
                    <cbc:IdentificationCode listName="country">NOR</cbc:IdentificationCode>
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                <cac:PartyLegalEntity>
                  <cbc:CompanyID schemeID="002">971183675</cbc:CompanyID>
                </cac:PartyLegalEntity>
                <cac:Contact>
                  <cbc:Name>Elin Furuheim</cbc:Name>
                  <cbc:Telephone>+47 21802180</cbc:Telephone>
                  <cbc:ElectronicMail>elin.furuheim@uke.oslo.kommune.no</cbc:ElectronicMail>
                </cac:Contact>
              </efac:Company>
            </efac:Organization>
            <efac:Organization>
              <efac:Company>
                <cbc:WebsiteURI>https://www.domstol.no/no/domstoler/tingrett/oslo-tingrett/</cbc:WebsiteURI>
                <cac:PartyIdentification>
                  <cbc:ID schemeName="organization">ORG-0002</cbc:ID>
                </cac:PartyIdentification>
                
                <cac:PartyName>
                  <cbc:Name languageID="ENG">Oslo Tingrett</cbc:Name>
                </cac:PartyName>
                <cac:PostalAddress>
                  <cbc:StreetName>C. J. Hambros plass 4</cbc:StreetName>
                  <cbc:CityName>Oslo</cbc:CityName>
                  <cbc:PostalZone>0164</cbc:PostalZone>
                  <cbc:CountrySubentityCode listName="nuts">NO081</cbc:CountrySubentityCode>
                  <cac:Country>
                    <cbc:IdentificationCode listName="country">NOR</cbc:IdentificationCode>
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                <cac:PartyLegalEntity>
                  <cbc:CompanyID schemeID="002">926 725 939</cbc:CompanyID>
                </cac:PartyLegalEntity>
                <cac:Contact>
                  <cbc:Telephone>+47 22035200</cbc:Telephone>
                  <cbc:ElectronicMail>oslo.tingrett@domstol.no</cbc:ElectronicMail>
                </cac:Contact>
              </efac:Company>
            </efac:Organization>
          </efac:Organizations>
        <efac:Publication><efbc:NoticePublicationID schemeName="ojs-notice-id">00354928-2025</efbc:NoticePublicationID><efbc:GazetteID schemeName="ojs-id">104/2025</efbc:GazetteID><efbc:PublicationDate>2025-06-02+02:00</efbc:PublicationDate></efac:Publication></efext:EformsExtension>
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  <cbc:ContractFolderID>b49fada7-e299-48ff-ae36-f46ac794d998</cbc:ContractFolderID>
  <cbc:IssueDate>2025-05-28+00:00</cbc:IssueDate>
  <cbc:IssueTime>13:01:09+00:00</cbc:IssueTime>
  <cbc:VersionID>01</cbc:VersionID>
  <cbc:RegulatoryDomain>32014L0024</cbc:RegulatoryDomain>
  <cbc:NoticeTypeCode listName="competition">cn-standard</cbc:NoticeTypeCode>
  <cbc:NoticeLanguageCode>ENG</cbc:NoticeLanguageCode>
  
  <cac:ContractingParty>
    <cbc:BuyerProfileURI>https://eu.eu-supply.com/ctm/company/companyinformation/index/264775</cbc:BuyerProfileURI>
    <cac:ContractingPartyType>
      <cbc:PartyTypeCode listName="buyer-legal-type">body-pl-la</cbc:PartyTypeCode>
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    <cac:ContractingActivity>
      <cbc:ActivityTypeCode listName="authority-activity">gen-pub</cbc:ActivityTypeCode>
    </cac:ContractingActivity>
    <cac:Party>
      <cac:PartyIdentification>
        <cbc:ID schemeName="organization">ORG-0001</cbc:ID>
      </cac:PartyIdentification>
    </cac:Party>
  </cac:ContractingParty>
  <cac:TenderingTerms>
    <cac:TendererQualificationRequest>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-corrpt</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003,  p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-fraud</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-laund</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-part</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-terror</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-crim-traffick</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-bre-env-law</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-bre-lab-law</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer aware of breaches of provisions on working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-bre-soc-law</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer aware of breaches of provisions on social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-distortion</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-misconduct</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-misrepresent</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Have the tenderer:a) given grossly incorrect information when notifying the information required to verify that there is no basis for rejection, or of the qualification requirements being met,b) failed to provide such information,c) subject to immediately submitting the supporting documents requested by the Contracting Authority, ord) improperly affecting the Contracting Authority's decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-partic-confl</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Are tenderers aware of a conflict of interest as stated in national law, the relevant notice or procurement documents?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-prep-confl</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-mis-sanction</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-pmt-bre-ssc</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-pmt-bre-tax</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in?</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-as-susp</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-bankr</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-cred-arran</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the supplier in a situation where he has been forced debt arrangement?  Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-insolvency</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-liq-admin</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-ground">exg-sitn-other</cbc:TendererRequirementTypeCode>
        
        <cbc:Description languageID="ENG">Is the supplier in a situation where he has been forced debt arrangement?  Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.</cbc:Description>
      </cac:SpecificTendererRequirement>
    </cac:TendererQualificationRequest>
    <cac:TendererQualificationRequest>
      <cac:SpecificTendererRequirement>
        <cbc:TendererRequirementTypeCode listName="exclusion-grounds-source">epo-notice</cbc:TendererRequirementTypeCode>
      </cac:SpecificTendererRequirement>
    </cac:TendererQualificationRequest>
  </cac:TenderingTerms>
  <cac:TenderingProcess>
    <cbc:ProcedureCode listName="procurement-procedure-type">neg-w-call</cbc:ProcedureCode>
    <cac:ProcessJustification>
      <cbc:ProcessReasonCode listName="accelerated-procedure">false</cbc:ProcessReasonCode>
    </cac:ProcessJustification>
  </cac:TenderingProcess>
  <cac:ProcurementProject>
    <cbc:ID schemeName="InternalID">24/1499</cbc:ID>
    
    <cbc:Name languageID="ENG">Purchase of a service management tool</cbc:Name>
    
    <cbc:Description languageID="ENG">Oslo municipality c/o the Agency for Improvement and Development invites tenderers to a competition with negotiations for a contract for service management tools with associated services.</cbc:Description>
    <cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode>
    
    <cbc:Note languageID="ENG">The procurement is for the procurement of cloud services (SaaS), as well as the tenderer's performance in connection with management and maintenance, and the procurement of consultancy services as needed. The tenderer shall ensure operation, maintenance and management of the system. The need that shall be covered in the procurement is, therefore, primarily a service procurement provided by the contract supplier.  
As the procurement concerns a service procurement where Oslo municipality procures human resources that shall be responsible for the operation, maintenance and management of the system, the municipality considers that the procurement, in its nature, has a climate footprint and an environmental impact that is immaterial and will therefore not include award criteria concerning climate and environment, c.f. the Public Procurement Regulations § 7-9.
The actual procurement of human resources and any purchases of consultancy services will include restricted travel activities and the use of paper or consumables. A direct climate footprint as a result of the procurement is therefore expected to be of a modest character. 

However, if sub-supplier chains take into consideration, we can see that possible climate footprint and environmental impact may arise for the operation of data centres connected to the cloud service SMV. The tenderer ́s influence over this energy consumption and the possible environmental impact is, however, very limited and aimlessly for the contracting authority to emphasise or set requirements in the requirement specifications of the above in this procurement.
Based on this, the procurement of a new service management tool is assessed in its nature to have immaterial climate footprint and environmental impact, and therefore falls under the exception rule in PPR § 7-9 (5).</cbc:Note>
    <cac:RequestedTenderTotal>
      <cbc:EstimatedOverallContractAmount currencyID="NOK">146000000</cbc:EstimatedOverallContractAmount>
    </cac:RequestedTenderTotal>
    <cac:MainCommodityClassification>
      <cbc:ItemClassificationCode listName="cpv">72000000</cbc:ItemClassificationCode>
    </cac:MainCommodityClassification>
    <cac:AdditionalCommodityClassification>
      <cbc:ItemClassificationCode listName="cpv">48000000</cbc:ItemClassificationCode>
    </cac:AdditionalCommodityClassification>
    <cac:AdditionalCommodityClassification>
      <cbc:ItemClassificationCode listName="cpv">48517000</cbc:ItemClassificationCode>
    </cac:AdditionalCommodityClassification>
    <cac:AdditionalCommodityClassification>
      <cbc:ItemClassificationCode listName="cpv">72200000</cbc:ItemClassificationCode>
    </cac:AdditionalCommodityClassification>
    <cac:AdditionalCommodityClassification>
      <cbc:ItemClassificationCode listName="cpv">72260000</cbc:ItemClassificationCode>
    </cac:AdditionalCommodityClassification>
    <cac:RealizedLocation>
      <cac:Address>
        <cbc:Region>anyw-cou</cbc:Region>
        <cac:Country>
          <cbc:IdentificationCode listName="country">NOR</cbc:IdentificationCode>
        </cac:Country>
      </cac:Address>
    </cac:RealizedLocation>
  </cac:ProcurementProject>
  <cac:ProcurementProjectLot>
    <cbc:ID schemeName="Lot">LOT-0000</cbc:ID>
    <cac:TenderingTerms>
      <ext:UBLExtensions>
        <ext:UBLExtension>
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            <efext:EformsExtension>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-abil-ref-supply</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers shall have good experience from equivalent assignments and the cloud service that shall be offered.  

Equivalent assignments mean the establishment and management of a service management tool for major contracting authorities (public or private) with comparable needs and complexity. 

Documentation requirement:
Brief description of the three most relevant assignments in the last three years, including:
- the cloud service that has been established and what services have been awarded the assignment. 
- implementation of the establishment project, including:
o what processes
o number of integrations
- information on the contract ́s value, date of delivery.
- name of the contracting authority
- description of the assignment ́s content including the contracting authority ́s need and complexity.
- how long the service provider has been connected to the Cloud Service Manufacturer as the collaboration partner.
References for the assignments shall be provided upon request.

The number of executive officers, final users and the number of annual enquiries shall also be given for each delivery. 

The tenderer will be responsible for ensuring that 
the description is of such a nature that it documents that the requirement is met.</cbc:Description>
                <efbc:SecondStageIndicator>true</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-abil-staff-yrly-avg-mp</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers shall have sufficient implementation ability and capacity for the services that shall be provided. 

Documentation requirement:
A short, general description of the company including:
- An account of the company ́s overall organisation and the number of employees with core competence with connection to the delivery and the cloud service that shall be offered.
- If relevant: A description of how much of the contract the tenderer plans to outsource to sub-suppliers.</cbc:Description>
                <efbc:SecondStageIndicator>true</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-sche-qu-cert-indep</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers shall have a relevant quality assurance system for the content of the contract. 

Documentation requirement:
A description of the tenderer's quality assurance system. 

Alternatively: Certificate for the company's quality assurance system issued by independent bodies that confirms the tenderer fulfils certain quality assurance standards, for example ISO 9001:2015.</cbc:Description>
                <efbc:SecondStageIndicator>false</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-sche-env-cert-indep</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers shall have an environmental management system.

Documentation requirement:
Certificate for the tenderer's environmental management system issued by an independent body that confirms compliance with environmental management standards.
Other documentation which shows that the tenderer has sufficient quality assurance measures can be accepted. As a minimum, a general description of how the system is relevant for this contract must be given.</cbc:Description>
                <efbc:SecondStageIndicator>false</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-sec-inf</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers shall have a management system for information security that is based on ISO/IEC 27001, SOC 1/2/3, CSA Star level 2 or equivalent. The management system shall include all activities that contribute to the Contracting Authority's delivery.

Documentation requirement:
Certificate for the tenderer's management system, unsted by an independent body that confirms fulfilment of ISO 27001 or equivalent.
Other documentation which shows that the tenderer has sufficient quality assurance measures can be accepted. As a minimum, a general description of how the system is relevant for this contract must be given.</cbc:Description>
                <efbc:SecondStageIndicator>false</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-suit-reg-trade</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">The tenderer shall be a legally established company.

Documentation requirement:
Norwegian companies: Company Registration Certificate

Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the company is established.</cbc:Description>
                <efbc:SecondStageIndicator>false</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
              <efac:SelectionCriteria>
                <cbc:TendererRequirementTypeCode listName="selection-criterion">slc-stand-other</cbc:TendererRequirementTypeCode>
                
                <cbc:Description languageID="ENG">Tenderers must have sufficient economic and financial capacity to be able to fulfil the contract.

Documentation requirement:
The company's last Annual Financial Statements including notes, the Board's Annual Report and Audit Report, as well as new information of relevance to the company's fiscal numbers. 

The contracting authority reserves the right to obtain credit appraisal on its own initiative.</cbc:Description>
                <efbc:SecondStageIndicator>false</efbc:SecondStageIndicator>
              </efac:SelectionCriteria>
            </efext:EformsExtension>
          </ext:ExtensionContent>
        </ext:UBLExtension>
      </ext:UBLExtensions>
      <cbc:FundingProgramCode listName="eu-funded">no-eu-funds</cbc:FundingProgramCode>
      <cac:CallForTendersDocumentReference>
        <cbc:ID>Anskaffelsesdokumenter</cbc:ID>
        <cbc:DocumentType>non-restricted-document</cbc:DocumentType>
        <cac:Attachment>
          <cac:ExternalReference>
            <cbc:URI>https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=433032&amp;B=</cbc:URI>
          </cac:ExternalReference>
        </cac:Attachment>
      </cac:CallForTendersDocumentReference>
      <cac:TendererQualificationRequest>
        <cac:SpecificTendererRequirement>
          <cbc:TendererRequirementTypeCode listName="selection-criteria-source">epo-notice</cbc:TendererRequirementTypeCode>
        </cac:SpecificTendererRequirement>
      </cac:TendererQualificationRequest>
      <cac:TendererQualificationRequest>
        <cac:SpecificTendererRequirement>
          <cbc:TendererRequirementTypeCode listName="reserved-procurement">none</cbc:TendererRequirementTypeCode>
        </cac:SpecificTendererRequirement>
      </cac:TendererQualificationRequest>
      <cac:ContractExecutionRequirement>
        <cbc:ExecutionRequirementCode listName="einvoicing">required</cbc:ExecutionRequirementCode>
      </cac:ContractExecutionRequirement>
      <cac:ContractExecutionRequirement>
        <cbc:ExecutionRequirementCode listName="reserved-execution">no</cbc:ExecutionRequirementCode>
      </cac:ContractExecutionRequirement>
      <cac:ContractExecutionRequirement>
        <cbc:ExecutionRequirementCode listName="ecatalog-submission">not-allowed</cbc:ExecutionRequirementCode>
      </cac:ContractExecutionRequirement>
      <cac:AwardingTerms>
        <cbc:NoFurtherNegotiationIndicator>false</cbc:NoFurtherNegotiationIndicator>
        <cac:AwardingCriterion>
          <cac:SubordinateAwardingCriterion>
            <ext:UBLExtensions>
              <ext:UBLExtension>
                <ext:ExtensionContent>
                  <efext:EformsExtension>
                    <efac:AwardCriterionParameter>
                      <efbc:ParameterCode listName="number-weight">per-exa</efbc:ParameterCode>
                      <efbc:ParameterNumeric>30</efbc:ParameterNumeric>
                    </efac:AwardCriterionParameter>
                  </efext:EformsExtension>
                </ext:ExtensionContent>
              </ext:UBLExtension>
            </ext:UBLExtensions>
            <cbc:AwardingCriterionTypeCode listName="award-criterion-type">price</cbc:AwardingCriterionTypeCode>
            
            <cbc:Name languageID="ENG">Price</cbc:Name>
            
            <cbc:Description languageID="ENG">The tenderer ́s response to Annex 7 Annex 1 Price List and service catalogue.</cbc:Description>
          </cac:SubordinateAwardingCriterion>
          <cac:SubordinateAwardingCriterion>
            <ext:UBLExtensions>
              <ext:UBLExtension>
                <ext:ExtensionContent>
                  <efext:EformsExtension>
                    <efac:AwardCriterionParameter>
                      <efbc:ParameterCode listName="number-weight">per-exa</efbc:ParameterCode>
                      <efbc:ParameterNumeric>25</efbc:ParameterNumeric>
                    </efac:AwardCriterionParameter>
                  </efext:EformsExtension>
                </ext:ExtensionContent>
              </ext:UBLExtension>
            </ext:UBLExtensions>
            <cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode>
            
            <cbc:Name languageID="ENG">Functionality</cbc:Name>
            
            <cbc:Description languageID="ENG">The contracting authority needs a secure and future orientated service management tool that can easily be configured and adapted. There is a need for a system with functions that take care of the Contracting Authority ́s need for efficient case handling in the face of users of the system and that provide support for the use of the ITIL processes requested by the Contracting Authority. 

Documentation requirement: 
The tenderer ́s response in Annex 2 and other documentation requirements as stated in Annex 1.</cbc:Description>
          </cac:SubordinateAwardingCriterion>
          <cac:SubordinateAwardingCriterion>
            <ext:UBLExtensions>
              <ext:UBLExtension>
                <ext:ExtensionContent>
                  <efext:EformsExtension>
                    <efac:AwardCriterionParameter>
                      <efbc:ParameterCode listName="number-weight">per-exa</efbc:ParameterCode>
                      <efbc:ParameterNumeric>20</efbc:ParameterNumeric>
                    </efac:AwardCriterionParameter>
                  </efext:EformsExtension>
                </ext:ExtensionContent>
              </ext:UBLExtension>
            </ext:UBLExtensions>
            <cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode>
            
            <cbc:Name languageID="ENG">Usability</cbc:Name>
            
            <cbc:Description languageID="ENG">The contracting authority needs a service management tool that has an intuitive design, is efficient in use and that provides satisfied users of the system. 

Documentation requirement:
Testing the tenderer ́s system/system, cf. Annex 1 Annex 3 Description of the demo system.</cbc:Description>
          </cac:SubordinateAwardingCriterion>
          <cac:SubordinateAwardingCriterion>
            <ext:UBLExtensions>
              <ext:UBLExtension>
                <ext:ExtensionContent>
                  <efext:EformsExtension>
                    <efac:AwardCriterionParameter>
                      <efbc:ParameterCode listName="number-weight">per-exa</efbc:ParameterCode>
                      <efbc:ParameterNumeric>25</efbc:ParameterNumeric>
                    </efac:AwardCriterionParameter>
                  </efext:EformsExtension>
                </ext:ExtensionContent>
              </ext:UBLExtension>
            </ext:UBLExtensions>
            <cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode>
            
            <cbc:Name languageID="ENG">Interaction</cbc:Name>
            
            <cbc:Description languageID="ENG">The contracting authority needs a clear and clear plan for the establishment of the system. There is a need for an efficient and predictable progress plan, which ensures a good basis for management of the system.

The contracting authority needs a flexible and reliable interaction party who provides good service and who ensures neat management of the service in its work with the Customer. 

Documentation requirement: 
The tenderer ́s response to: 
• Annex 2
• Annex 2 Annex 1 Management Plan.
• Annex 2 Annex 2 Interaction Plan.
• Annex 4 Plan for facilitating and implementing cloud services.  
• Annex 5 Service Level for the Tenderer's services in the management phase with standardised compensations.</cbc:Description>
          </cac:SubordinateAwardingCriterion>
        </cac:AwardingCriterion>
      </cac:AwardingTerms>
      <cac:TenderRecipientParty>
        <cbc:EndpointID>https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=433032&amp;B=</cbc:EndpointID>
        <cac:PartyIdentification>
          <cbc:ID schemeName="organization">ORG-0001</cbc:ID>
        </cac:PartyIdentification>
      </cac:TenderRecipientParty>
      <cac:TenderEvaluationParty>
        <cac:PartyIdentification>
          <cbc:ID schemeName="organization">ORG-0001</cbc:ID>
        </cac:PartyIdentification>
      </cac:TenderEvaluationParty>
      <cac:AppealTerms>
        <cac:PresentationPeriod>
          
          <cbc:Description languageID="ENG">A petition for a provisional injunction against the Contracting Authority's decision to reject or reject a request for participation in the competition must be presented to the court within 15 days calculated from the day after notification of the rejection or rejection has been sent.

Waiting period:</cbc:Description>
        </cac:PresentationPeriod>
        <cac:AppealInformationParty>
          <cac:PartyIdentification>
            <cbc:ID schemeName="organization">ORG-0002</cbc:ID>
          </cac:PartyIdentification>
        </cac:AppealInformationParty>
        <cac:AppealReceiverParty>
          <cac:PartyIdentification>
            <cbc:ID schemeName="organization">ORG-0002</cbc:ID>
          </cac:PartyIdentification>
        </cac:AppealReceiverParty>
      </cac:AppealTerms>
      <cac:Language>
        <cbc:ID>NOR</cbc:ID>
      </cac:Language>
      <cac:PostAwardProcess>
        <cbc:ElectronicOrderUsageIndicator>true</cbc:ElectronicOrderUsageIndicator>
        <cbc:ElectronicPaymentUsageIndicator>true</cbc:ElectronicPaymentUsageIndicator>
      </cac:PostAwardProcess>
    </cac:TenderingTerms>
    <cac:TenderingProcess>
      <cbc:SubmissionMethodCode listName="esubmission">required</cbc:SubmissionMethodCode>
      <cbc:CandidateReductionConstraintIndicator>true</cbc:CandidateReductionConstraintIndicator>
      <cbc:GovernmentAgreementConstraintIndicator>true</cbc:GovernmentAgreementConstraintIndicator>
      <cac:ParticipationRequestReceptionPeriod>
        <cbc:EndDate>2025-07-01+00:00</cbc:EndDate>
        <cbc:EndTime>10:00:00+00:00</cbc:EndTime>
      </cac:ParticipationRequestReceptionPeriod>
      <cac:EconomicOperatorShortList>
        <cbc:LimitationDescription>true</cbc:LimitationDescription>
        <cbc:MaximumQuantity>6</cbc:MaximumQuantity>
        <cbc:MinimumQuantity>4</cbc:MinimumQuantity>
      </cac:EconomicOperatorShortList>
      <cac:AuctionTerms>
        <cbc:AuctionConstraintIndicator>false</cbc:AuctionConstraintIndicator>
      </cac:AuctionTerms>
      <cac:ContractingSystem>
        <cbc:ContractingSystemTypeCode listName="dps-usage">none</cbc:ContractingSystemTypeCode>
      </cac:ContractingSystem>
      <cac:ContractingSystem>
        <cbc:ContractingSystemTypeCode listName="framework-agreement">none</cbc:ContractingSystemTypeCode>
      </cac:ContractingSystem>
    </cac:TenderingProcess>
    <cac:ProcurementProject>
      <cbc:ID schemeName="InternalID">24/1499</cbc:ID>
      
      <cbc:Name languageID="ENG">Purchase of a service management tool</cbc:Name>
      
      <cbc:Description languageID="ENG">Oslo municipality c/o the Agency for Improvement and Development invites tenderers to a competition with negotiations for a contract for service management tools with associated services.</cbc:Description>
      <cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode>
      
      <cbc:Note languageID="ENG">The procurement is for the procurement of cloud services (SaaS), as well as the tenderer's performance in connection with management and maintenance, and the procurement of consultancy services as needed. The tenderer shall ensure operation, maintenance and management of the system. The need that shall be covered in the procurement is, therefore, primarily a service procurement provided by the contract supplier.  
As the procurement concerns a service procurement where Oslo municipality procures human resources that shall be responsible for the operation, maintenance and management of the system, the municipality considers that the procurement, in its nature, has a climate footprint and an environmental impact that is immaterial and will therefore not include award criteria concerning climate and environment, c.f. the Public Procurement Regulations § 7-9.
The actual procurement of human resources and any purchases of consultancy services will include restricted travel activities and the use of paper or consumables. A direct climate footprint as a result of the procurement is therefore expected to be of a modest character. 

However, if sub-supplier chains take into consideration, we can see that possible climate footprint and environmental impact may arise for the operation of data centres connected to the cloud service SMV. The tenderer ́s influence over this energy consumption and the possible environmental impact is, however, very limited and aimlessly for the contracting authority to emphasise or set requirements in the requirement specifications of the above in this procurement.
Based on this, the procurement of a new service management tool is assessed in its nature to have immaterial climate footprint and environmental impact, and therefore falls under the exception rule in PPR § 7-9 (5).</cbc:Note>
      <cac:RequestedTenderTotal>
        <cbc:EstimatedOverallContractAmount currencyID="NOK">146000000</cbc:EstimatedOverallContractAmount>
      </cac:RequestedTenderTotal>
      <cac:MainCommodityClassification>
        <cbc:ItemClassificationCode listName="cpv">72000000</cbc:ItemClassificationCode>
      </cac:MainCommodityClassification>
      <cac:AdditionalCommodityClassification>
        <cbc:ItemClassificationCode listName="cpv">48000000</cbc:ItemClassificationCode>
      </cac:AdditionalCommodityClassification>
      <cac:AdditionalCommodityClassification>
        <cbc:ItemClassificationCode listName="cpv">48517000</cbc:ItemClassificationCode>
      </cac:AdditionalCommodityClassification>
      <cac:AdditionalCommodityClassification>
        <cbc:ItemClassificationCode listName="cpv">72200000</cbc:ItemClassificationCode>
      </cac:AdditionalCommodityClassification>
      <cac:AdditionalCommodityClassification>
        <cbc:ItemClassificationCode listName="cpv">72260000</cbc:ItemClassificationCode>
      </cac:AdditionalCommodityClassification>
      <cac:RealizedLocation>
        <cac:Address>
          <cbc:Region>anyw-cou</cbc:Region>
          <cac:Country>
            <cbc:IdentificationCode listName="country">NOR</cbc:IdentificationCode>
          </cac:Country>
        </cac:Address>
      </cac:RealizedLocation>
      <cac:PlannedPeriod>
        <cbc:DurationMeasure unitCode="YEAR">3</cbc:DurationMeasure>
      </cac:PlannedPeriod>
      <cac:ContractExtension>
        <cbc:MaximumNumberNumeric>7</cbc:MaximumNumberNumeric>
        <cac:Renewal>
          <cac:Period>
            
            <cbc:Description languageID="ENG">1 + 1 + 1 + 1 + 1 + 1 + 1 + 1 years.

The contract will be valid for 3 years from the delivery date and it will automatically renew for 1 year at a time, unless terminated by the contract. 
The total contract period is maximum ten years.</cbc:Description>
          </cac:Period>
        </cac:Renewal>
      </cac:ContractExtension>
    </cac:ProcurementProject>
  </cac:ProcurementProjectLot>
</ContractNotice>