16 https://www.ogp.gov.ie ORG-0001 The Office of Government Procurement 3A Mayor Street Upper, Dublin 1 Dublin D01 PF72 IRL IE3229842HH +353 17738000 support@ogp.gov.ie ORG-0002 The High Court of Ireland Four Courts, Inns Quay, Dublin 7 The High Court of Ireland Dublin D07 WDX8 IRL The High Court of Ireland +353 1 8886000 HighCourtCentralOffice@courts.ie ORG-0003 European Dynamics S.A. European Dynamics S.A. Athens GRC 002024901000 +30 2108094500 eproc-esender@eurodyn.com 00355140-2024116/20242024-06-17Z 2.3 eforms-sdk-1.9 ca505327-6fe7-4aaa-8e8f-0335de522672 a3d8788e-b495-487e-bb08-639553adacfe 2024-06-14+01:00 12:54:26+01:00 01 32014L0024 cn-standard ENG https://www.ogp.gov.ie cga gen-pub ORG-0001 ted-esen ORG-0003 nati-ground 3 open all false Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). services 155000000 155000000 79512000 72253000 72253100 64214200 79310000 79311000 79311100 79311200 79311210 79314000 79342310 64110000 22820000 72300000 72310000 72312000 72313000 79999200 48814200 85112000 85100000 79999000 64112000 79999100 48311100 72512000 79131000 79996100 79995100 92512100 48329000 72312200 72322000 64113000 72316000 79400000 79411100 79410000 64121100 79342300 79511000 79500000 64200000 64210000 LOT-0001 other false no-eu-funds not-allowed ENG ENG EMS004BF / PROJ000009168 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3784354 none not-allowed allowed no ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3784354 ORG-0001 ORG-0001 ORG-0002 ENG false false required true 2024-07-17+01:00 12:00:00+01:00 2024-07-17+01:00 12:30:00+01:00 https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354 false none fa-w-rc 1 Lot 1: Contact Management and Related Administrative Services: For estimated contract values between €50,000 and ≤ €2 million The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). services 155000000 155000000 79512000 72253000 72253100 64214200 79310000 79311000 79311100 79311200 79311210 79314000 79342310 64110000 22820000 72300000 72310000 72312000 72313000 79999200 48814200 85112000 85100000 79999000 64112000 79999100 48311100 72512000 79131000 79996100 79995100 92512100 48329000 72312200 72322000 64113000 72316000 79400000 79411100 79410000 64121100 79342300 79511000 79500000 64200000 64210000 LOT-0002 other false no-eu-funds not-allowed ENG ENG EMS004BF / PROJ000009168 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3784354 none not-allowed allowed no ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3784354 ORG-0001 ORG-0001 ORG-0002 ENG false false required true 2024-07-17+01:00 12:00:00+01:00 2024-07-17+01:00 12:30:00+01:00 https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354 false none fa-w-rc 2 Lot 2: Contact Management and Related Administrative Services: For estimated contract values between €2 million and €15 million The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). services 155000000 155000000 79512000 72253000 72253100 64214200 79310000 79311000 79311100 79311200 79311210 79314000 79342310 64110000 22820000 72300000 72310000 72312000 72313000 79999200 48814200 85112000 85100000 79999000 64112000 79999100 48311100 72512000 79131000 79996100 79995100 92512100 48329000 72312200 72322000 64113000 72316000 79400000 79411100 79410000 64121100 79342300 79511000 79500000 64200000 64210000 LOT-0003 other false no-eu-funds not-allowed ENG ENG EMS004BF / PROJ000009168 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3784354 none not-allowed allowed no ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3784354 ORG-0001 ORG-0001 ORG-0002 ENG false false required true 2024-07-17+01:00 12:00:00+01:00 2024-07-17+01:00 12:30:00+01:00 https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3784354 false none fa-w-rc 3 Lot 3: Contact Management and Related Administrative Services: For estimated contract values ≥ €15 million The request for Tenders to establish a Multi-Supplier Framework Agreement for the provision of Managed Business Process Support Services consisting of Contact Management and Related Administrative Services (including incidental Customer Relationship Management (CRM), Market Survey Services, Postal and Mail Handling Services, Payments Processing and Appointments Scheduling Services, incidental Data Management Services, and incidental Document Management Services). services 155000000 155000000 79512000 72253000 72253100 64214200 79310000 79311000 79311100 79311200 79311210 79314000 79342310 64110000 22820000 72300000 72310000 72312000 72313000 79999200 48814200 85112000 85100000 79999000 64112000 79999100 48311100 72512000 79131000 79996100 79995100 92512100 48329000 72312200 72322000 64113000 72316000 79400000 79411100 79410000 64121100 79342300 79511000 79500000 64200000 64210000