a514b508-5a41-4831-9f3e-75040a9bf90e-01 update-add Few questions have been replied today, 4 calendar days before the submission deadline. In accordance with the applicable EU rules: In any case, the answers must be provided no later than six days before the deadline. If the information is given less than 6 days before the deadline, the contracting authority must extend the time limit for receipt of tenders or requests to participate proportionally. Therefore, the Contracting Authority extends the deadline by 3 days to compensate for the latency in delivering the replies to questions. The new deadline for the submission will be 24 June 15:00:00. Opening of the offer is schedule on 25 June at 11:00:00. Please allow 2-3 working days for the publishing of contract notice corrigendum with new deadline. 16 https://www.frontex.europa.eu/ ORG-0001 European Border and Coast Guard Agency (FRONTEX) Plac Europejski 6 FRONTEX.MB.AD - AGENCY DIRECTORATE,FRONTEX.MB - MANAGEMENT BOARD,FRONTEX.MB.AD.IM - Administration and Information Management Directorate,FRONTEX.MB.AD.IM.SIM - Security and Information Management Division,FRONTEX.MB.AD.IM.SIM.DIG - Digital Services Unit Warsaw PL-00-844 PL911 POL FRONTEX +48 22 544 95 00 tender@frontex.europa.eu http://curia.europa.eu ORG-0002 Court of Justice of the European Union Rue du Fort Niedergrünewald Luxembourg L-2925 LU000 LUX CURIA +352 4303-1 GC.Registry@curia.europa.eu https://commission.europa.eu/ ORG-0003 European Commission Mondrian (CDMA), Rue du Champ de Mars 21 Brussels B-1050 BE100 BEL EUCOM +32 2 299 11 11 tender@frontex.europa.eu 00363970-2024118/20242024-06-19Z 2.3 eforms-sdk-1.10 c11ec687-fd7b-46ba-a682-02886b7237c2 805d2211-bb20-406e-966b-d4ba24e0fca0 2024-06-17+02:00 15:46:36+02:00 02 32018R1046 cn-standard ENG eu-ins-bod-ag gen-pub ORG-0001 ted-esen ORG-0003 bankruptcy For the full list of exclusion grounds please consult the procurement documents. open FRONTEX/2024/OP/0028 Framework Service Contract for administrative, proactive, reactive services to Data Centre equipment and systems and provision of supplies, spare parts and materials The subject of this Framework Service Contract (hereinafter named “the FWC”) is to provide administrative, proactive and reactive Services to Data Centre equipment and systems and acquisition of supplies, spare parts and materials. The scope of the Contract covers the following services (not exhaustively listed): 1. Administrative Services: – roles and responsibilities; – account support plan; – review sessions. 2. Technical Services: – service requests management; – reactive services including remote and on-site support; – service requests escalation management; – proactive services including software support and reliability tests and reporting; – monitoring DCIM alarms and notifications. 3. Service Level Agreement (SLA) to be proposed by the Contractor as a part of the proposal must contain the specific requirements concerning performance and mandatory minimum service levels required from the Contractor. 4. Supplies including hardware, spare parts and materials for Data Centre equipment, technologies, systems and products. services In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published. true 800000 50312300 LOT-0001 sui-act Please consult the procurement documents. ef-stand Please consult the procurement documents. tp-abil Please consult the procurement documents. eu-funds default-text non-restricted-document ENG official https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/805d2211-bb20-406e-966b-d4ba24e0fca0-CN?#anchorDocuments none no allowed not-allowed per-exa 60 quality Please consult the procurement documents. per-exa 40 price Please consult the procurement documents. https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=805d2211-bb20-406e-966b-d4ba24e0fca0 6 ORG-0002 BUL CES DAN DEU ELL ENG SPA EST FIN FRA GLE HRV HUN ITA LIT LAV MLT NLD POL POR RON SLK SLV SWE false true Funding and Tenders Portal required false https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/opportunities/tender-details/805d2211-bb20-406e-966b-d4ba24e0fca0-CN?#anchorDocuments 2024-06-21+02:00 15:00:59+02:00 2024-06-13+02:00 2024-06-24+02:00 11:00:00+02:00 false fa-wo-rc none FRONTEX/2024/OP/0028 Framework Service Contract for administrative, proactive, reactive services to Data Centre equipment and systems and provision of supplies, spare parts and materials The subject of this Framework Service Contract (hereinafter named “the FWC”) is to provide administrative, proactive and reactive Services to Data Centre equipment and systems and acquisition of supplies, spare parts and materials. The scope of the Contract covers the following services (not exhaustively listed): 1. Administrative Services: – roles and responsibilities; – account support plan; – review sessions. 2. Technical Services: – service requests management; – reactive services including remote and on-site support; – service requests escalation management; – proactive services including software support and reliability tests and reporting; – monitoring DCIM alarms and notifications. 3. Service Level Agreement (SLA) to be proposed by the Contractor as a part of the proposal must contain the specific requirements concerning performance and mandatory minimum service levels required from the Contractor. 4. Supplies including hardware, spare parts and materials for Data Centre equipment, technologies, systems and products. services 800000 50312300 48610000 50312310 50312320 48 provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice. The framework contract is concluded for an initial period of 24 (twenty-four) months, renewable 2 (two) time(s). Please consult the draft framework contract in the procurement documents.