<?xml version="1.0" encoding="UTF-8" standalone="no"?><ContractNotice xmlns="urn:oasis:names:specification:ubl:schema:xsd:ContractNotice-2" xmlns:cac="urn:oasis:names:specification:ubl:schema:xsd:CommonAggregateComponents-2" xmlns:cbc="urn:oasis:names:specification:ubl:schema:xsd:CommonBasicComponents-2" xmlns:efac="http://data.europa.eu/p27/eforms-ubl-extension-aggregate-components/1" xmlns:efbc="http://data.europa.eu/p27/eforms-ubl-extension-basic-components/1" xmlns:efext="http://data.europa.eu/p27/eforms-ubl-extensions/1" xmlns:ext="urn:oasis:names:specification:ubl:schema:xsd:CommonExtensionComponents-2"><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:Changes><efbc:ChangedNoticeIdentifier>368bb9bc-6282-4a1f-950e-dbefd174ac8f-03</efbc:ChangedNoticeIdentifier><efac:Change><efbc:ProcurementDocumentsChangeDate>2024-09-09+02:00</efbc:ProcurementDocumentsChangeDate></efac:Change><efac:ChangeReason><cbc:ReasonCode listName="change-corrig-justification">update-add</cbc:ReasonCode></efac:ChangeReason></efac:Changes><efac:NoticeSubType><cbc:SubTypeCode listName="notice-subtype">17</cbc:SubTypeCode></efac:NoticeSubType><efac:Organizations><efac:Organization><efac:Company><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification><cac:PartyName><cbc:Name languageID="ITA">terna rete italia spa</cbc:Name></cac:PartyName><cac:PostalAddress><cbc:CityName>Via E. Galbani 70, 00156 Roma</cbc:CityName><cbc:CountrySubentityCode listName="nuts">ITI43</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">ITA</cbc:IdentificationCode></cac:Country></cac:PostalAddress><cac:PartyLegalEntity><cbc:CompanyID>11799181000</cbc:CompanyID></cac:PartyLegalEntity><cac:Contact><cbc:Telephone>0683138111</cbc:Telephone><cbc:ElectronicMail>maddalena.tessitore@terna.it</cbc:ElectronicMail></cac:Contact></efac:Company></efac:Organization></efac:Organizations><efac:Publication><efbc:NoticePublicationID schemeName="ojs-notice-id">00459217-2024</efbc:NoticePublicationID><efbc:GazetteID schemeName="ojs-id">148/2024</efbc:GazetteID><efbc:PublicationDate>2024-07-31+02:00</efbc:PublicationDate></efac:Publication></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:UBLVersionID>2.3</cbc:UBLVersionID><cbc:CustomizationID>eforms-sdk-1.9</cbc:CustomizationID><cbc:ID schemeName="notice-id">368bb9bc-6282-4a1f-950e-dbefd174ac8f</cbc:ID><cbc:ContractFolderID>ce2e63d2-7f9f-43f4-bab2-9c92ce830af4</cbc:ContractFolderID><cbc:IssueDate>2024-07-30+02:00</cbc:IssueDate><cbc:IssueTime>10:53:08+02:00</cbc:IssueTime><cbc:VersionID>04</cbc:VersionID><cbc:RegulatoryDomain>32014L0025</cbc:RegulatoryDomain><cbc:NoticeTypeCode listName="competition">cn-standard</cbc:NoticeTypeCode><cbc:NoticeLanguageCode>ITA</cbc:NoticeLanguageCode><cac:ContractingParty><cbc:BuyerProfileURI>https://portaleacquisti.terna.it</cbc:BuyerProfileURI><cac:ContractingActivity><cbc:ActivityTypeCode listName="entity-activity">electricity</cbc:ActivityTypeCode></cac:ContractingActivity><cac:Party><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:Party></cac:ContractingParty><cac:TenderingProcess><cbc:ProcedureCode listName="procurement-procedure-type">open</cbc:ProcedureCode><cac:ProcessJustification><cbc:ProcessReasonCode listName="accelerated-procedure">false</cbc:ProcessReasonCode></cac:ProcessJustification></cac:TenderingProcess><cac:ProcurementProject><cbc:Name languageID="ITA">Gara 0000045410 - Servizio di Contact Center per le attività di System Operator del Gruppo Terna</cbc:Name><cbc:Description languageID="ITA">Gara 0000045410 - Servizio di Contact Center per le attività di System Operator del Gruppo Terna</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cac:RequestedTenderTotal><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efbc:FrameworkMaximumAmount currencyID="EUR">3607500</efbc:FrameworkMaximumAmount></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:EstimatedOverallContractAmount currencyID="EUR">3607500</cbc:EstimatedOverallContractAmount></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">72253000</cbc:ItemClassificationCode></cac:MainCommodityClassification></cac:ProcurementProject><cac:ProcurementProjectLot><cbc:ID schemeName="Lot">LOT-0001</cbc:ID><cac:TenderingTerms><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:SelectionCriteria><cbc:CriterionTypeCode listName="selection-criterion">ef-stand</cbc:CriterionTypeCode></efac:SelectionCriteria></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cac:RequiredFinancialGuarantee><cbc:GuaranteeTypeCode listName="tender-guarantee-required">true</cbc:GuaranteeTypeCode><cbc:Description languageID="ITA">fideiussione provvisoria a favore di Terna Rete Italia</cbc:Description></cac:RequiredFinancialGuarantee><cac:CallForTendersDocumentReference><ext:UBLExtensions><ext:UBLExtension><ext:ExtensionContent><efext:EformsExtension><efac:OfficialLanguages><cac:Language><cbc:ID>ITA</cbc:ID></cac:Language></efac:OfficialLanguages></efext:EformsExtension></ext:ExtensionContent></ext:UBLExtension></ext:UBLExtensions><cbc:ID>GARA 0000045410 - SERVIZIO DI CONTACT CENTER PER LE ATTIVITÀ DI SYSTEM OPERATOR del gruppo terna</cbc:ID><cbc:DocumentType>non-restricted-document</cbc:DocumentType><cac:Attachment><cac:ExternalReference><cbc:URI>https://portaleacquisti.terna.it</cbc:URI></cac:ExternalReference></cac:Attachment></cac:CallForTendersDocumentReference><cac:PaymentTerms><cbc:Note languageID="ITA">nessuno</cbc:Note></cac:PaymentTerms><cac:TendererQualificationRequest><cbc:CompanyLegalFormCode listName="required">false</cbc:CompanyLegalFormCode></cac:TendererQualificationRequest><cac:TendererQualificationRequest><cac:SpecificTendererRequirement><cbc:TendererRequirementTypeCode listName="reserved-procurement">none</cbc:TendererRequirementTypeCode></cac:SpecificTendererRequirement></cac:TendererQualificationRequest><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="reserved-execution">no</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="conditions">performance</cbc:ExecutionRequirementCode><cbc:Description languageID="ITA">le condizioni di esecuzione sono espresse nel disciplinare di gara e nei relativi allegati</cbc:Description></cac:ContractExecutionRequirement><cac:ContractExecutionRequirement><cbc:ExecutionRequirementCode listName="ecatalog-submission">not-allowed</cbc:ExecutionRequirementCode></cac:ContractExecutionRequirement><cac:AwardingTerms><cac:AwardingCriterion><cac:SubordinateAwardingCriterion><cbc:AwardingCriterionTypeCode listName="award-criterion-type">quality</cbc:AwardingCriterionTypeCode><cbc:Description languageID="ITA">economicamente piu vantaggiosa</cbc:Description></cac:SubordinateAwardingCriterion></cac:AwardingCriterion></cac:AwardingTerms><cac:AdditionalInformationParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:AdditionalInformationParty><cac:DocumentProviderParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:DocumentProviderParty><cac:TenderRecipientParty><cbc:EndpointID>https://portaleacquisti.terna.it</cbc:EndpointID></cac:TenderRecipientParty><cac:AppealTerms><cac:AppealReceiverParty><cac:PartyIdentification><cbc:ID schemeName="organization">ORG-0001</cbc:ID></cac:PartyIdentification></cac:AppealReceiverParty></cac:AppealTerms><cac:Language><cbc:ID>ITA</cbc:ID></cac:Language></cac:TenderingTerms><cac:TenderingProcess><cbc:SubmissionMethodCode listName="esubmission">required</cbc:SubmissionMethodCode><cbc:GovernmentAgreementConstraintIndicator>true</cbc:GovernmentAgreementConstraintIndicator><cac:TenderSubmissionDeadlinePeriod><cbc:EndDate>2024-09-09+02:00</cbc:EndDate><cbc:EndTime>16:00:00+02:00</cbc:EndTime></cac:TenderSubmissionDeadlinePeriod><cac:AuctionTerms><cbc:AuctionConstraintIndicator>false</cbc:AuctionConstraintIndicator></cac:AuctionTerms><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="framework-agreement">none</cbc:ContractingSystemTypeCode></cac:ContractingSystem><cac:ContractingSystem><cbc:ContractingSystemTypeCode listName="dps-usage">none</cbc:ContractingSystemTypeCode></cac:ContractingSystem></cac:TenderingProcess><cac:ProcurementProject><cbc:ID schemeName="InternalID">Lotto 1 Servizio di Contact Center per le attività di System Operator del Gruppo Terna</cbc:ID><cbc:Name languageID="ITA">Lotto 1 Servizio di Contact Center per le attività di System Operator del Gruppo Terna</cbc:Name><cbc:Description languageID="ITA">Servizio di Contact Center per le attività di System Operator del Gruppo Terna</cbc:Description><cbc:ProcurementTypeCode listName="contract-nature">services</cbc:ProcurementTypeCode><cbc:EstimatedOverallContractQuantity>1</cbc:EstimatedOverallContractQuantity><cac:RequestedTenderTotal><cbc:EstimatedOverallContractAmount currencyID="EUR">3607500</cbc:EstimatedOverallContractAmount></cac:RequestedTenderTotal><cac:MainCommodityClassification><cbc:ItemClassificationCode listName="cpv">72253000</cbc:ItemClassificationCode></cac:MainCommodityClassification><cac:RealizedLocation><cac:Address><cbc:CountrySubentityCode listName="nuts">ITI43</cbc:CountrySubentityCode><cac:Country><cbc:IdentificationCode listName="country">ITA</cbc:IdentificationCode></cac:Country></cac:Address></cac:RealizedLocation><cac:PlannedPeriod><cbc:DescriptionCode listName="timeperiod">UNKNOWN</cbc:DescriptionCode></cac:PlannedPeriod><cac:ContractExtension><cbc:MaximumNumberNumeric>0</cbc:MaximumNumberNumeric></cac:ContractExtension></cac:ProcurementProject></cac:ProcurementProjectLot></ContractNotice>