9ea2abfa-98a4-4c0b-83cc-c1e5ba96cad5-01 update-add Tender deadline amended to October 31st 2025 at 12:00 midday. 16 https://www.nationaltransport.ie ORG-0001 National Transport Authority_1149 Haymarket House Smithfield Dublin 7 Dublin D07 CF98 IE061 IRL 0 +35318798300 procurement@nationaltransport.ie ORG-0002 The High Court of Ireland Four Courts, Inns Quay, Dublin 7 The High Court of Ireland Dublin D07 WDX8 IE061 IRL The High Court of Ireland +353 1 8886000 HighCourtCentralOffice@courts.ie ORG-0003 European Dynamics S.A. European Dynamics S.A. Athens 15125 EL301 GRC 002024901000 +30 2108094500 eproc-esender@eurodyn.com 00703752-2025205/20252025-10-24+02:00 2.3 eforms-sdk-1.13 e6984ff0-1256-44d0-b544-ce24d10fc59b ddea2e07-2e2d-42a1-9fc2-f97f0db85a0c 2025-10-22+01:00 16:32:05+01:00 02 32014L0024 cn-standard ENG https://www.nationaltransport.ie cga gen-pub ORG-0001 ted-esen ORG-0003 epo-procurement-document restricted false Provision of Leap Card Services - Supply, Distribution, Configuration and Sales The NTA aims to secure a supplier who shall supply, configure, print and issue initially four different types of personalised Leap Cards for the purposes of offering discounted or free travel fares to verified eligible cardholders. Note that each of these Cards shall require different customisations including separate branding and personalisation requirements: 1. Student Leap Card; 2. Child 16-18 Leap Card; 3. Young Adult Leap Card; and 4. Child 5-8 Leap Card. The Services include the following major elements: i. the Successful Tenderer will be responsible for the sourcing, maintenance and management of the smart card stock (MIFARE DESFire). The NTA reserves the right to independently source cards for production; ii. the Successful Tenderer will be responsible for the establishment and operation of a centralised online verification system for all applicants; iii. the Successful Tenderer will be responsible for the sale, printing, personalisation (where applicable) configuration and distribution of Leap Cards in the format prescribed by the NTA to verified eligible individuals; iv. the Successful Tenderer shall be responsible for all other activities associated with the sale and distribution of the Cards, including financial reconciliations and reporting, day-to-day operations and support, as well as ongoing maintenance and updating/upgrading of the solution; v. Replacement of lost and stolen Cards including integration to Leap Back Office to update hotlists; • Provide the requisite services including but not limited to order management, card personalisation, fulfilment and distribution, card replacement, financial management, system hosting, maintenance and support; • Services to include the establishment of an online sales platform with central issuance including personalising and issuing cards following receipt of a file of requests; • Remittance of sales and replacement receipts to NTA including associated electronic transaction data reporting and back-office arrangements; • The development, hosting and provision of a website to support the services. In the course of delivering the Services, the Successful Tenderer will be expected to: • ensure a considerable degree of automation and self-service, minimising the number of customer contacts initiated to the Successful Tenderer; • ensure seamless integration with the Leap system, and the ecommerce payment gateways; • comply with all legal requirements including EU General Data Protection Regulations; • integrate online services with the NTA provided identity management platform; • provide reporting on all card metrics and financial metrics associated with card issuance services 32500000 79342000 72253000 72253100 79211120 63512000 IE061 IRL LOT-0001 false no-eu-funds not-allowed ENG ENG 0 non-restricted-document https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6569381 none epo-procurement-document not-allowed allowed no ORG-0001 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6569381 ORG-0001 ORG-0001 ORG-0002 ORG-0002 ENG false false required true true 2025-10-31+01:00 12:00:00+01:00 2025-10-13+01:00 12:00:00+01:00 true 6 6 false none none 0 Provision of Leap Card Services - Supply, Distribution, Configuration and Sales The NTA aims to secure a supplier who shall supply, configure, print and issue initially four different types of personalised Leap Cards for the purposes of offering discounted or free travel fares to verified eligible cardholders. Note that each of these Cards shall require different customisations including separate branding and personalisation requirements: 1. Student Leap Card; 2. Child 16-18 Leap Card; 3. Young Adult Leap Card; and 4. Child 5-8 Leap Card. The Services include the following major elements: i. the Successful Tenderer will be responsible for the sourcing, maintenance and management of the smart card stock (MIFARE DESFire). The NTA reserves the right to independently source cards for production; ii. the Successful Tenderer will be responsible for the establishment and operation of a centralised online verification system for all applicants; iii. the Successful Tenderer will be responsible for the sale, printing, personalisation (where applicable) configuration and distribution of Leap Cards in the format prescribed by the NTA to verified eligible individuals; iv. the Successful Tenderer shall be responsible for all other activities associated with the sale and distribution of the Cards, including financial reconciliations and reporting, day-to-day operations and support, as well as ongoing maintenance and updating/upgrading of the solution; v. Replacement of lost and stolen Cards including integration to Leap Back Office to update hotlists; • Provide the requisite services including but not limited to order management, card personalisation, fulfilment and distribution, card replacement, financial management, system hosting, maintenance and support; • Services to include the establishment of an online sales platform with central issuance including personalising and issuing cards following receipt of a file of requests; • Remittance of sales and replacement receipts to NTA including associated electronic transaction data reporting and back-office arrangements; • The development, hosting and provision of a website to support the services. In the course of delivering the Services, the Successful Tenderer will be expected to: • ensure a considerable degree of automation and self-service, minimising the number of customer contacts initiated to the Successful Tenderer; • ensure seamless integration with the Leap system, and the ecommerce payment gateways; • comply with all legal requirements including EU General Data Protection Regulations; • integrate online services with the NTA provided identity management platform; • provide reporting on all card metrics and financial metrics associated with card issuance services none 32500000 79342000 72253000 72253100 79211120 63512000 IE061 IRL 96