1. Cumpărător
1.1.
Cumpărător
Denumire oficială: European Commission, DG DIGIT - Digital Services
Forma juridică a achizitorului: Instituție, organ sau agenție a UE
Activitatea autorității contractante: Servicii publice generale
2. Procedură
2.1.
Procedură
Titlu: Efficient, experience-driven, proactive and resilient solutions and support services
Descriere: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Identificatorul procedurii: 41ca3c4f-8cc1-4510-8209-8b8059fdaebc
Identificator intern: EC-DIGIT/2025/OP/0071
Tip de procedură: Deschisă
Procedura este accelerată: nu
2.1.1.
Scop
Natura contractului: Servicii
Clasificarea principală (cpv): 72000000 Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă
2.1.2.
Locul de executare
Oriunde în Spațiul Economic European
Informații suplimentare: Please consult the procurement documents.
2.1.4.
Informații generale
Informații suplimentare: FOREIGN SUBSIDIES REGULATION applicability: Any economic operator participating in this public procurement procedure shall notify the contracting authority of all foreign financial contributions of at least EUR 4 million per third country received in the last three years prior to the notification pursuant to Article 28(1) of Regulation (EU) 2022/2560. In all other cases they shall submit a declaration pursuant to Article 29(1) of Regulation (EU) 2022/2560, listing all foreign financial contributions received in the last three years prior to the declaration confirming that such contributions are not notifiable. When no foreign financial contributions were received in the last three years prior to the declaration, a declaration is still necessary to confirm that no FFCs were received. Notifications or declarations shall be submitted by using the Form FS-PP available at https://single-market-economy.ec.europa.eu/single-market/public-procurement/foreign-subsidies-regulation_en .In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Temei juridic:
Regulamentul (UE, Euratom) 2024/2509
2.1.6.
Motive de excludere
Sursele motivelor de excludere: Document de achiziție
5. Lot
5.1.
Lot: LOT-0001
Titlu: Efficient, experience-driven, proactive and resilient solutions and support services
Descriere: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Identificator intern: EC-DIGIT/2025/OP/0071
5.1.1.
Scop
Natura contractului: Servicii
Clasificarea principală (cpv): 72000000 Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă
Opțiuni:
Descrierea opțiunilor: provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
5.1.2.
Locul de executare
Oriunde în Spațiul Economic European
Informații suplimentare: Please consult the procurement documents.
5.1.3.
Durata estimată
Durată: 84 Luni
5.1.4.
Reînnoire
Numărul maxim de reînnoiri: 3
Alte informații despre reînnoire: The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.6.
Informații generale
Participare rezervată:
Participarea nu este rezervată.
Proiect de achiziții publice finanțat integral sau parțial din fonduri UE
Achiziția face obiectul Acordului privind achizițiile publice (AAP): da
Informații privind anunțurile anterioare:
Identificatorul anunțului anterior: 304838-2026
5.1.9.
Criterii de selecție
Sursele criteriilor de selecție: Document de achiziție
5.1.10.
Criterii de atribuire
Criteriu:
Tip: Calitate
Descriere: Please consult the procurement documents.
Categorie a criteriului de atribuire greutate: Ponderare (procentaj, valoare exactă)
Număr legat de criteriul de atribuire: 70
Criteriu:
Tip: Preț
Descriere: Please consult the procurement documents.
Categorie a criteriului de atribuire greutate: Ponderare (procentaj, valoare exactă)
Număr legat de criteriul de atribuire: 30
5.1.11.
Documentele achiziției
Termenul-limită pentru solicitarea de informații suplimentare: 22/10/2026 23:59:59 (UTC+02:00) ora Europei de Est, ora de vară a Europei Centrale
Canal de comunicare ad-hoc:
Nume: Funding and Tenders Portal
5.1.12.
Condițiile achiziției publice
Condiții de depunere:
Depunere electronică: Obligatorie
Limbile în care pot fi depuse ofertele sau cererile de participare: bulgară, cehă, daneză, germană, greacă, engleză, spaniolă, estonă, finlandeză, franceză, irlandeză, croată, maghiară, italiană, lituaniană, letonă, malteză, neerlandeză, polonă, portugheză, română, slovacă, slovenă, suedeză
Catalog electronic: Nu este permisă
Termenul-limită pentru primirea ofertelor: 30/10/2026 17:00:59 (UTC+01:00) ora Europei Centrale, ora de vară a Europei Occidentale
Durata în care oferta trebuie să rămână valabilă: 9 Luni
Informații privind deschiderea publică:
Data deschiderii: 03/11/2026 10:00:00 (UTC+01:00) ora Europei Centrale, ora de vară a Europei Occidentale
Clauzele contractuale:
Executarea contractului trebuie efectuată în cadrul unor programe de angajare protejată: Nu
Această procedură se încadrează în Regulamentul privind subvențiile străine (FSR)
Facturare electronică: Autorizată
Se va utiliza comanda electronică: da
Se va utiliza plata electronică: da
5.1.15.
Aspecte tehnice
Acord-cadru:
Acord-cadru, fără reluarea procedurii concurențiale
Numărul maxim de participanți: 1
Justificarea duratei acordului-cadru: The extended FwC duration is necessary for the following reasons: • Experience in predecessor contracts has shown that the volume of activities and the related workforces necessary to be supplied by the contractor need to be planned over a longer contractual period to ensure a longer return on investment period from both sides. • Phase-in/phase-over activities at the start of the contract are followed by a long ramp-up period (1-2 years) to come to the expected quality of delivery. This period covers not only the contractual phase in but also the ramp up to the level of quality expected. • To bring its service delivery to the expected quality, the contractor will have to make investments not only in human resources (recruitment, training, getting knowledgeable about the EC setting), but equally in technological integrations. Those investments will have a higher output for the EC, if the contractor is investing in more sustainable integrations as the period of usage will be longer. • Transformational activities in the DWP domain, expected to be performed and taken on during the duration of the contract have a timeline for several years and a disruption in the contractual setup during the transformation would be disruptive. • Ramp-down activities from the contractor and the end of transformational activities will start at least one year prior to the contract end-date to ensure a stable situation at the contract transition at the end of the contract. Taking these constraints into account (3 years for a full phase-in, phase-out, ramp-up and ramp-down), the period of stable service delivery has to be maximized as much as possible and this would not be possible with a standard 4 years contractual period. In making the reconduction of the contract dependent of the contractual performance and the evolution of the underlying DWP solutions and flexible with a minimum and maximum period, the contract will cater for the necessary robustness for solid service delivery.
Informații despre sistemul dinamic de achiziții:
Nu există un sistem dinamic de achiziție
5.1.16.
Informații suplimentare, mediere și căi de atac
Organizația responsabilă cu căile de atac: Court of Justice of the European Union
Organizația care furnizează mai multe informații cu privire la căile de atac: European Commission, DG DIGIT - Digital Services
8. Organizații
8.1.
ORG-0001
Denumire oficială: European Commission, DG DIGIT - Digital Services
Număr de înregistrare: COM
Departament: DIGIT.R - Change Management and Resources
Adresă poștală: Rue de la Loi 107
Localitate: Brussels
Cod poștal: B-1000
Subdiviziunea țării (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Țara: Belgia
Telefon: +32 2 299 11 11
Rolurile acestei organizații:
Cumpărător
Organizația care furnizează mai multe informații cu privire la căile de atac
8.1.
ORG-0002
Denumire oficială: Court of Justice of the European Union
Număr de înregistrare: CURIA
Adresă poștală: Rue du Fort Niedergrünewald
Localitate: Luxembourg
Cod poștal: L-2925
Subdiviziunea țării (NUTS): Luxembourg (LU000)
Țara: Luxemburg
Telefon: +352 4303-1
Rolurile acestei organizații:
Organizația responsabilă cu căile de atac
8.1.
ORG-0003
Denumire oficială: European Commission
Număr de înregistrare: EUCOM
Adresă poștală: Mondrian (CDMA), Rue du Champ de Mars 21
Localitate: Brussels
Cod poștal: B-1050
Subdiviziunea țării (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Țara: Belgia
Telefon: +32 2 299 11 11
Rolurile acestei organizații:
TED eSender
Identificatorul/versiunea anunțului: 83ac2016-de50-4c4f-9c25-c7a02f88005f - 01
Tip de formular: Procedură concurențială
Tip de anunț: Anunț de participare sau de concesionare - regim standard
Subtipul anunțului: 16
Data notificării expedierii: 09/07/2026 05:05:38 (UTC+02:00) ora Europei de Est, ora de vară a Europei Centrale
Limbile în care acest anunț este disponibil oficial: engleză
Numărul de publicare al anunțului: 476935-2026
Numărul ediției JO S: 131/2026
Data publicării: 10/07/2026