1. Upphandlare
1.1.
Upphandlare
Officiellt namn: European Commission, DG DIGIT - Digital Services
Köparens rättsliga status: EU-institution, organ eller byrå
Den upphandlande myndighetens verksamhet: Allmän offentlig förvaltning
2. Förfarande
2.1.
Förfarande
Titel: Efficient, experience-driven, proactive and resilient solutions and support services
Beskrivning: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Förfarandets identifierare: 41ca3c4f-8cc1-4510-8209-8b8059fdaebc
Intern identifierare: EC-DIGIT/2025/OP/0071
Typ av förfarande: Öppet
Förfarandet är påskyndat: nej
2.1.1.
Föremålet för upphandlingen
Kontraktets art: Tjänster
Huvudklassificering (cpv): 72000000 IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd
2.1.2.
Leveransplats
Var som helst inom Europeiska ekonomiska samarbetsområdet
Kompletterande information: Please consult the procurement documents.
2.1.4.
Allmänna upplysningar
Kompletterande information: FOREIGN SUBSIDIES REGULATION applicability: Any economic operator participating in this public procurement procedure shall notify the contracting authority of all foreign financial contributions of at least EUR 4 million per third country received in the last three years prior to the notification pursuant to Article 28(1) of Regulation (EU) 2022/2560. In all other cases they shall submit a declaration pursuant to Article 29(1) of Regulation (EU) 2022/2560, listing all foreign financial contributions received in the last three years prior to the declaration confirming that such contributions are not notifiable. When no foreign financial contributions were received in the last three years prior to the declaration, a declaration is still necessary to confirm that no FFCs were received. Notifications or declarations shall be submitted by using the Form FS-PP available at https://single-market-economy.ec.europa.eu/single-market/public-procurement/foreign-subsidies-regulation_en .In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.
Rättslig grund:
Förordning (EU, Euratom) 2024/2509
2.1.6.
Uteslutningsgrunder
Källor till uteslutningsgrunder: Upphandlingsdokument
5. Del (anbudsområde)
5.1.
Del (anbudsområde): LOT-0001
Titel: Efficient, experience-driven, proactive and resilient solutions and support services
Beskrivning: The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Intern identifierare: EC-DIGIT/2025/OP/0071
5.1.1.
Föremålet för upphandlingen
Kontraktets art: Tjänster
Huvudklassificering (cpv): 72000000 IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd
Optioner:
Beskrivning av alternativen: provided they are in conformity with the basic project, new services or works consisting in the repetition of similar services or works, may be entrusted up to 50 % of the initial contract to the initial contractor by negotiated procedure without prior publication of a contract notice.
5.1.2.
Leveransplats
Var som helst inom Europeiska ekonomiska samarbetsområdet
Kompletterande information: Please consult the procurement documents.
5.1.3.
Uppskattad löptid
Varaktighet: 84 Månader
5.1.4.
Förlängning
Högst antal förlängningar: 3
Ytterligare information om förlängningar: The framework contract is concluded for an initial period of 48 (forty-eight) months, renewable 3 (three) time(s). Please consult the draft framework contract in the procurement documents.
5.1.6.
Allmänna upplysningar
Reserverad upphandling:
Deltagande är inte reserverat.
Upphandlingsprojekt som helt eller delvis finansieras med EU-medel
Upphandlingen omfattas av Världshandelsorganisationens avtal om offentlig upphandling, GPA: ja
Information om tidigare meddelanden:
Identifierare för tidigare meddelande: 304838-2026
5.1.9.
Urvalskriterier
Källor till urvalskriterier: Upphandlingsdokument
5.1.10.
Tilldelningskriterier
Kriterium:
Typ: Kvalitet
Beskrivning: Please consult the procurement documents.
Kategori av tilldelningskriteriet vikt: Viktning (procentandel, exakt)
Sifferangivelse för tilldelningskriterium: 70
Kriterium:
Typ: Pris
Beskrivning: Please consult the procurement documents.
Kategori av tilldelningskriteriet vikt: Viktning (procentandel, exakt)
Sifferangivelse för tilldelningskriterium: 30
5.1.11.
Upphandlingsdokument
Sista dag för att begära kompletterande information: 22/10/2026 23:59:59 (UTC+02:00) Östeuropeisk tid / centraleuropeisk sommartid
Ad hoc-kommunikationskanal:
Namn: Funding and Tenders Portal
5.1.12.
Upphandlingsvillkor
Villkor för inlämning:
Elektronisk inlämning: Krävs
De språk som kan användas i anbuden eller anbudsansökningarna: bulgariska, tjeckiska, danska, tyska, grekiska, engelska, spanska, estniska, finska, franska, iriska, kroatiska, ungerska, italienska, litauiska, lettiska, maltesiska, nederländska, polska, portugisiska, rumänska, slovakiska, slovenska, svenska
Elektronisk katalog: Ej tillåten
Tidsfrist för mottagande av anbud: 30/10/2026 17:00:59 (UTC+01:00) Centraleuropeisk tid / västeuropeisk sommartid
Varaktighet under vilken anbudet måste förbli giltigt: 9 Månader
Information om offentlig anbudsöppning:
Öppningsdatum: 03/11/2026 10:00:00 (UTC+01:00) Centraleuropeisk tid / västeuropeisk sommartid
Kontraktsvillkor:
Kontraktet måste genomföras inom ramen för program för skyddad anställning: Nej
Detta förfarande omfattas av förordningen om utländska bidrag (FSR)
Elektronisk fakturering: Tillåten
Elektronisk beställning kommer att användas: ja
Elektronisk betalning kommer att användas: ja
5.1.15.
Metoder
Ramavtal:
Ramavtal utan förnyad konkurrensutsättning
Högst antal deltagare: 1
Motivering för ramavtalets löptid: The extended FwC duration is necessary for the following reasons: • Experience in predecessor contracts has shown that the volume of activities and the related workforces necessary to be supplied by the contractor need to be planned over a longer contractual period to ensure a longer return on investment period from both sides. • Phase-in/phase-over activities at the start of the contract are followed by a long ramp-up period (1-2 years) to come to the expected quality of delivery. This period covers not only the contractual phase in but also the ramp up to the level of quality expected. • To bring its service delivery to the expected quality, the contractor will have to make investments not only in human resources (recruitment, training, getting knowledgeable about the EC setting), but equally in technological integrations. Those investments will have a higher output for the EC, if the contractor is investing in more sustainable integrations as the period of usage will be longer. • Transformational activities in the DWP domain, expected to be performed and taken on during the duration of the contract have a timeline for several years and a disruption in the contractual setup during the transformation would be disruptive. • Ramp-down activities from the contractor and the end of transformational activities will start at least one year prior to the contract end-date to ensure a stable situation at the contract transition at the end of the contract. Taking these constraints into account (3 years for a full phase-in, phase-out, ramp-up and ramp-down), the period of stable service delivery has to be maximized as much as possible and this would not be possible with a standard 4 years contractual period. In making the reconduction of the contract dependent of the contractual performance and the evolution of the underlying DWP solutions and flexible with a minimum and maximum period, the contract will cater for the necessary robustness for solid service delivery.
Information om det dynamiska inköpssystemet:
Upphandlingen avser inte ett dynamiskt inköpssystem
5.1.16.
Kompletterande information, medling och prövning
Prövningsorganisation: Court of Justice of the European Union
Organisation som ger mer information om prövningsförfaranden: European Commission, DG DIGIT - Digital Services
8. Organisationer
8.1.
ORG-0001
Officiellt namn: European Commission, DG DIGIT - Digital Services
Registreringsnummer: COM
Avdelning: DIGIT.R - Change Management and Resources
Postadress: Rue de la Loi 107
Ort: Brussels
Postnummer: B-1000
Del av land (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Land: Belgien
Tfn: +32 2 299 11 11
Den här organisationens roller:
Upphandlare
Organisation som ger mer information om prövningsförfaranden
8.1.
ORG-0002
Officiellt namn: Court of Justice of the European Union
Registreringsnummer: CURIA
Postadress: Rue du Fort Niedergrünewald
Ort: Luxembourg
Postnummer: L-2925
Del av land (NUTS): Luxembourg (LU000)
Land: Luxemburg
Tfn: +352 4303-1
Den här organisationens roller:
Prövningsorganisation
8.1.
ORG-0003
Officiellt namn: European Commission
Registreringsnummer: EUCOM
Postadress: Mondrian (CDMA), Rue du Champ de Mars 21
Ort: Brussels
Postnummer: B-1050
Del av land (NUTS): Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad (BE100)
Land: Belgien
Tfn: +32 2 299 11 11
Den här organisationens roller:
TED eSender
Identifierare/version för meddelandet: 83ac2016-de50-4c4f-9c25-c7a02f88005f - 01
Formulärtyp: Konkurrensutsättning
Meddelandetyp: Meddelande om upphandling eller koncession – standardsystem
Meddelandets undertyp: 16
Avsändningsdatum för meddelandet: 09/07/2026 05:05:38 (UTC+02:00) Östeuropeisk tid / centraleuropeisk sommartid
Språk som det här meddelandet finns officiellt tillgängligt på: engelska
Meddelandets publiceringsnummer: 476935-2026
EUT S-nummer: 131/2026
Publiceringsdatum: 10/07/2026