Services - 38315-2020

27/01/2020    S18

Finland-Helsinki: Customer Support Service for the ECHA Information Desk

2020/S 018-038315

Prior information notice

This notice is for prior information only


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Chemicals Agency
Postal address: Telakkakatu 6
Town: Helsinki
NUTS code: FI1B1 Helsinki-Uusimaa
Postal code: 00150
Country: Finland
Contact person: Finance Unit
Telephone: +358 9686180
Internet address(es):
Main address:
Address of the buyer profile:
Additional information can be obtained from the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Customer Support Service for the ECHA Information Desk

Reference number: ECHA/2019/502
II.1.2)Main CPV code
79620000 Supply services of personnel including temporary staff
II.1.3)Type of contract
II.1.4)Short description:

The purpose of the service contract is to have a customer support team to staff the ECHA information desk and deliver the following service: the information desk responds to enquires of a general nature, concerning a wide range of activities.

II.1.5)Estimated total value
Value excluding VAT: 500 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2.3)Place of performance
NUTS code: FI1B1 Helsinki-Uusimaa
Main site or place of performance:

ECHA's premises.

II.2.4)Description of the procurement:

Open call for tenders to select a single service provider to establish a direct contract.

II.2.14)Additional information

The maximum potential duration of the direct contract is 4 years, with 3 yearly renewals.

II.3)Estimated date of publication of contract notice:

Section IV: Procedure

IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no

Section VI: Complementary information

VI.3)Additional information:
VI.5)Date of dispatch of this notice: