The tenderer must:
— prove the existence of an organisation based on a quality assurance system that meets at least the requirements of the ISO 9001 standard:
—— either by providing the certified copy of the ISO 9001 certificate specifying the area covered and the accredited body that issued the certificate,
—— or by providing a certified copy of any other equivalent reference that may be the subject, following a third party audit, to a recognition such as certification, authorisation or approval,
—— or by providing documentation of the quality management system implemented by the tenderer, with a written and signed commitment (prior to the publication of the contract notice) from the person authorised to commit the tenderer; this documentation must include at least:
—— the quality policy and the 'quality' objectives,
—— a documentary system (control of internal and external documents, control of recordings, control of non-conformities, preventive actions, corrective actions and internal audits),
—— mapping and definition of the processes to be applied,
—— a verification system (internal audit, etc.),
—— a system of analysis of the results (management review, complaints, surveys, satisfaction, indicators, etc.),
—— an adjustment and improvement plan (business plan, management and services action plan, etc.).
— provide 3 examples of furniture delivery for convivial areas that can accommodate at least 50 people, an example of delivery of restaurant furniture with a minimum capacity of 60 places, and two examples of delivery of furniture for self-services with a minimum capacity of 250 places, delivered over the last 3 years,
— provide 2 examples of furniture delivery for catering and convivial areas, each to a different country, from the list of countries to be served under this contract, other than Benelux, delivered over the past 3 years.