Services - 46477-2018

01/02/2018    S22    - - Services - Contract award notice - Open procedure 

United Kingdom-Newcastle upon Tyne: Technical computer support services

2018/S 022-046477

Contract award notice

Results of the procurement procedure


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Newcastle University
King's Gate
Newcastle upon Tyne
United Kingdom
Contact person:
Telephone: +44 1912087472
Fax: +44 1912088845
NUTS code: UKC22

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

(NU/1330) Provision of Support and Maintenance for the University's SAP System including maintenance and Development of Mandatory Student Reporting

Reference number: NU/1330
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

There are three elements to this scope:

a) Provision via the VAR of SAP Standard support for the full scope of the current SAP products and licences purchased by Newcastle University.

b) The on-going maintenance of the mandatory student reporting requirements, including HESA/HESES functionality to ensure the University meets its obligations. This includes the implementation of annual mandatory updates and logic revisions in line with changes in UK HE.

c) The supply of new and additional SAP licenses as and when required by the University. It is envisaged that this may include Success Factors over the lifetime of this contract.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 10 000 000.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKC22
Main site or place of performance:

Newcastle upon Tyne.

II.2.4)Description of the procurement:

The University implemented SAP as its main corporate management information system in 1999 and has expanded the SAP landscape over the past eighteen years. The University’s SAP environment is extremely wide-ranging and complex and regularly upgraded. The underlying database was migrated from Oracle to HANA in 2016. The core systems include:

1: Financials, Logistics, HR, Payroll, Student Lifecycle Management (all ECC 6.0 EHP 8);

2: CRM (7.0 EHP 4);

3: Portal (Netweaver 7.5);

4: PI (Netweaver 7.5);

5: SRM (7.0 EHP 4);

6: Business Warehouse (Netweaver 7.5);

7: HANA 1.0 SP12;

8: Identity Management (Netweaver 7.5);

9: LAMA (Netweaver 7.5);

10: ILM (Netweaver 7.5);

11: SAP Gateway (Netweaver 7.5);

12: Solution Manager (7.2).

As with any SAP customer, the majority of functional updates and corrections are delivered as part of SAP annual support packs (eg mandatory reporting/HESA for HR/Payroll and Finance; Tax Year end changes etc). However, there are 2 key areas of UK-specific functionality for the SAP Student Lifecycle Management module that are delivered and maintained outside this standard process: Student Mandatory Reporting (HESA and HESES) and UCAS UG Admissions.

Additionally the University wishes to utilise the contract to purchase SAP licenses for existing and new SAP products on an as and when required basis.

II.2.5)Award criteria
Quality criterion - Name: Ability to Implement the Technical Specification / Weighting: 50
Price - Weighting: 50
II.2.11)Information about options
Options: yes
Description of options:

The contract may be extended for 2 years at the end of the initial period.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The contract price includes the optional purchase of SAP licenses under the contract. The precise numbers and types of licenses will become known over the contract period.

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2017/S 178-364547
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: NU/1330

Provision of Support and Maintenance for the University’s SAP systems including maintenance and development of mandatory student reporting

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Itelligence Business Solutions (UK) Limited
12 Gough Square
United Kingdom
Telephone: +44 7774831755
NUTS code: UKI

Internet address:

The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 10 000 000.00 GBP
Total value of the contract/lot: 10 000 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:

The estimated contract value in II.1.5 and II.2.6 includes an estimate for the provision of the services and the optional purchase of additional and new SAP licenses. This total includes the optional purchase of Success Factors licenses.

VI.4)Procedures for review
VI.4.1)Review body
Newcastle University
King's Gate
Newcastle upon Tyne
United Kingdom
Telephone: +44 1912086000

Internet address:

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

The University will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

The Public Contracts Regulations 2015 (SI 2015 nº 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive knowledge of breach.

VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: