Services - 46625-2014

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11/02/2014    S29

United Kingdom-Nottingham: Computer-related services

2014/S 029-046625

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Driver & Vehicle Standards Agency (DVSA)
Postal address: The Axis Building, 112 Upper Parliament Street
Town: Nottingham
Postal code: NG1 6LP
Country: United Kingdom

Internet address(es):

General address of the contracting authority:

Further information can be obtained from:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity
Other: Transport
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
End User Computing (EUC) Tower Services Contract.
II.2)Type of contract and place of delivery or of performance
Service category No 7: Computer and related services


II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
The Secretary of State for Transport as the contracting authority is looking to put in place a contract for an End User Computing (EUC) Tower Service for the Vehicle and Operator Services Agency (VOSA) and the Driving Standards Agency (DSA) now known as the Driver and Vehicle Standards Agency (DVSA).
The draft requirements for the End User Computing (EUC) Tower Service are set out in Schedule 19 – Services, which is available at
DVSA employs circa 4400+ staff spread across circa 380 geographic locations. Of these locations, DVSA has 7 large office locations where the majority of staff are based.
This summary sets out the End User Computing (EUC) services that DVSA needs satisfied. A fuller description of each requirement can be found in the draft EUC Services document – Schedule 19.
The Service provider should assume that DVSA will own all hardware and software and the EUC estate will be refreshed during the contract period.
General Requirement:
Maintain and support all end user devices, including the end user device operating systems, end user applications (including productivity tools such as Office Automation and e-mail), DVSA business systems, application specific interfaces, internet browsers, security (including anti-virus checkers) and asset management software that enable authorised DVSA staff to access DVSA information from any DVSA location.
Process Requirements:
Ensure processes have been developed and agreed with DVSA by the relevant Service Commencement Date. These shall include but not be limited to:
Incident management, problem management, change management, availability management, financial management, user administration, release management, selection, approval and introduction of hardware and software, configuration management, software licence management, service catalogue management, tooling data interfaces, and service review.
Device Support:
Maintain and support all end user devices, including the end user device operating systems, end user applications (including productivity tools such as Office Automation and e-mail), DVSA business systems, application specific interfaces, internet browsers, security including anti-virus checkers and asset management software.
The devices shall include: Desktops, Thin client WYSE terminal devices, Laptops, Tablets, Scanning devices, hand held mobile devices including Chip & Pin devices, Stand-alone (non-networked) printers, Networked printers, Docking stations, Monitors and Monitor mounting brackets, Keyboard & Mice, Laptop Bags, Cables & Adaptors, Other peripherals as required by DVSA. The Service provider shall transition, support and maintain existing hardware.
End User Computing related software:
A core set of applications shall be included as part of the standard End User Device build. Optional non-standard software shall be available on request via an online catalogue. Ensure that any software used in the provision of the EUC service remains within vendor support, and DVSA is appropriately licensed to use any software used in the provision of the EUC service.
A Printing service whereby the Supplier provides the End Users with the ability to print to networked and non-networked printers including mobile printers from any location and allow personal printing (including secure roaming printing using an ID card).
Asset Management (including software licensing and catalogue management):
Maintain accurate asset details, including details of the hardware, operating system and any bespoke or packaged software. Asset Management & Disposal, including formal certification that secure disposal has been carried out. Manage End User Computing related licence compliance.
Active Directory:
Maintain a vendor supported Active Directory service - including the server hardware, server operating system, and group policies and ensuring that the AD service is up to date.
Group Policy:
On request be able to add and delete printers, switch off access to files via USB from drives without effecting human Interface devices such as keyboards or mice. On request disable optical drive access (i.e. CD-ROM and DVD drives), on request totally restrict access to a file or restrict a file to only being opened via allowed applications, on request permit or deny application access to the network per application, and track network usage by computer and/or application, on request select one or more applications and block access for these applications. Remove legacy Active Directory Group Policy objects that are no longer required.
Security and Anti-Virus:
Ensure any data held on any end user device is secured to an IL3 standard, support end user device audits and health checks as requested by the SIAM or DVSA and carry out remedial activity as recommended by the audit or health check. Protect DVSA from viruses by maintaining an industry standard anti-virus enterprise solution.
Driving Standards Agency (DSA) and the Vehicle Operator Services Agency (VOSA) are running two different email systems (Lotus Notes and Exchange). The Supplier will need to maintain both systems as well as a solution that allows a unified calendar view across both systems, until such time as DVSA migrates to one email system.
Automated Software Distribution:
Maintain an industry standard automated software packaging and distribution solution with a view to providing the end user base with a recognizable and consistent environment.
Deliver appropriate patching in line with Government good practice guidance and vendor recommendations to the End User devices as well as any servers that make up the End User Computing infrastructure.
Make available High Level and Low Level design documentation that accurately describes the solutions in place across the End User landscape. This documentation should be saved within the Virtual Library provided by the SIAM.
Special Access:
The Service provider shall provide EUC Devices to meet the specialised Accessibility requirements of DVSA users defined as “Disabled” under the Disability Discrimination Act (DDA). Or who require specialist EUC equipment following occupational Health and Safety assessment.
Define and agree End User Device related policies with DVSA and once agreed ensure the policies are adhered to.
A Citrix solution that provides WYSE terminal access to the standard VOSA desktop and key systems.
Non-functional Requirements:
Accuracy Requirements, Auditing and Reporting Requirements, Availability Requirements, Backup and Recovery Requirements, Capacity Requirements, Performance Requirements, Scalability Requirements, Change Management, Continual Service Improvement, Service Asset and Configuration Management, and Project Management.
General requirements and constraints:
Use ITIL based processes and industry based best practice and, if required, be able to demonstrate this to DVSA. Provide a service that is capable of being accredited to hold data classified at up to IL3. The Service provider shall support and manage any encryption that is required to provide an appropriate solution. Provide costed proposals capable of acceptance by DVSA's representative.
Special Requirements:
Migration from two email systems to an on premise Exchange based email system. Consolidating the AD forests into one AD solution. Consolidating Anti-Virus solutions into one solution. Consolidating Software Deployment tools into one solution. Working with other suppliers to migrate from on premise Exchange based email system to email in the cloud. Working with other suppliers to migrate from local installations of Office 2007 and Office 2010 to Office in the Cloud. Conform to organizational standards while contributing to energy conservation. Create and deploy central power control policies for all end points.
Transition Requirements - Asset Transfer:
The Supplier shall be responsible for the production, management and maintenance of an Asset Transfer Test Strategy for assets being transferred to the Supplier.
General Information:
This service tower will be one of several service towers that make up an integrated service covering all IT services required by DVSA. The service integration and management of the service towers (SIAM) will be managed by a separate contract/contractor – currently being tendered for in a separate procurement exercise – OJEU ref: 2013/S 236-410339.
The services to be supplied under this contract shall include services to facilitate the merger of DSA and VOSA and to ensure minimum disruption to continuity of the services provided during transition to the new merged organisation - and beyond.
DVSA understands from the incumbent suppliers that relevant transfers pursuant to the TUPE Regulations may apply to this procurement.
The successful bidder will also be required to support and manage transformation activity during the term of the contract which may include:
— Managing other ICT transformation projects yet to be agreed.
— Managing up-scaling and downscaling of service requirements as necessary.
Suppliers to DVSA organisations will be required to enter into agreements between each other and DVSA (primarily through a Collaboration Agreement) to achieve DVSA's fundamental business objectives to deliver the respective Tower Services.
It is expected that the Open OJEU procedure will be used for the EUC Tower Service procurement exercise.
It is expected that the winning bidder will be announced in July/August 2014.
The estimated contract value for the EUC Tower Service is in the range of GBP 5m to GBP 12m. The contract term is likely to be at least 2 years.


This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

72500000 Computer-related services, 72510000 Computer-related management services

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.8)Additional information:

DVSA will be holding a market engagement event at The Axis Building, 112 Upper Parliament Street, Nottingham, NG1 6LP on 6.3.2014, for the benefit of all suppliers who register their interest in this potential contract opportunity. To register, please email - Name, Company and Email details to

Please insert ‘EUC PIN Expression of Interest' in the subject line of the email.
A draft set of documents that will form part of the Invitation To Tender pack if and when a procurement exercise takes place can be found here.

Note - these are draft documents and are likely to be amended prior to any procurement exercise – but should help potential bidders to form a view on likely requirements and terms.
DVSA is particularly interested in engaging with small/medium enterprises either by means of a direct contract or as a sub-contractor to a "prime contractor".
DVSA is keen to understand the level of interest generated in the Small Medium Enterprise sector by this notice and it would be helpful if you tell us whether you are in the SME or Micro business category when you send in your email.
On receipt of an email by interested suppliers, DVSA will send out further information about the market engagement event with full joining instructions.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

A draft pre-evaluation questionnaire can be found at The final draft of this document will be issued with the OJEU Contract Notice as part of the Invitation to Tender pack. This questionnaire will form the basis for the initial selection criteria by which potential suppliers will be judged for their suitability to be evaluated against Quality and Cost award criteria. Potential suppliers may find this draft document useful in conjunction with the draft requirements (schedule 19) when deliberating on whether to pursue this opportunity further.

III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
It is considered that the contracts to which this PIN relates will be Part A services contracts under the Public Contract Regulations 2006 (as amended). The process by which the procurement will be undertaken will be set out in the tender documentation, and will be compatible with applicable EU law.
Conditions for participation:

Collaboration and co-operative working with the SIAM contractor shall be a fundamental requirement and indeed a condition of any contract with DVSA. This will include signing up to a ‘Painshare' agreement based on sharing pro-rata apportionment of service credits should there be a failure to meet service levels. A draft Collaboration Agreement (Schedule 17) can be found at and an explanation of how the pain share component is intended to work in practice will be provided at the market engagement event.

To view this notice, please click here:

GO Reference: GO-201426-PRO-5443675
VI.3)Information on general regulatory framework
Relevant governmental Internet sites where information can be obtained

Tax legislation

Environmental protection legislation

Employment protection and working conditions

VI.4)Date of dispatch of this notice: