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Services - 48715-2021

29/01/2021    S20

United Kingdom-London: IT services: consulting, software development, Internet and support

2021/S 020-048715

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Post Office Ltd
Postal address: Finsbury Dials, 20 Finsbury St
Town: London
Postal code: EC2Y 9AQ
Country: United Kingdom
Contact person: Wendy Luczywo
Internet address(es):
Main address:
Address of the buyer profile:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

Post Office Banking Automation

Reference number: 2019/S 027-060289 (Bravo 383 / Web3 AA1044)
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

The provision of transaction processing, managed services and hardware for the automation of a proportion of 11 500 Post Office branches made up of five (5) Lots:

Lot 1: The provision of a highly resilient, compliant and secure platform providing ATM switching to LINK and other Schemes;

Lot 2: Provision of multi-vendor software, telecommunications services, hardware installation and maintenance services, monitoring and helpdesk, fraud and security solutions, cash management, balancing and disputes management and other self-service operational services including provision of management information;

Lot 3: ATM hardware;

Lot 4: A range of self-service hardware including but not limited to deposit and cash recycling equipment; and

Lot 5: Teller cash automation supply but not limited to cash recycling hardware.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 357 000 000.00 GBP

Banking Automation Processes

Lot No: One
II.2.2)Additional CPV code(s)
32400000 Networks
48100000 Industry specific software package
48170000 Compliance software package
48217000 Transaction-processing software package
48219000 Miscellaneous networking software package
48620000 Operating systems
48710000 Backup or recovery software package
48732000 Data security software package
48731000 File security software package
48761000 Anti-virus software package
50331000 Repair and maintenance services of telecommunications lines
66152000 Financial market regulatory services
66180000 Foreign exchange services
72900000 Computer back-up and catalogue conversion services
32500000 Telecommunications equipment and supplies
30000000 Office and computing machinery, equipment and supplies except furniture and software packages
48200000 Networking, Internet and intranet software package
48730000 Security software package
50330000 Maintenance services of telecommunications equipment
48760000 Virus protection software package
II.2.3)Place of performance
Main site or place of performance:


II.2.4)Description of the procurement:

The procurement will primarily deliver device driving and transaction switching and routing services that are compliant with all relevant schemes concerned with the processing of financial transactions at devices installed in POL branches throughout the UK and NI.

II.2.5)Award criteria
Quality criterion - Name: Quality — method statements / Weighting: 40 %
Quality criterion - Name: Contractual risk / Weighting: 10 %
Price - Weighting: 50 %
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The contract term is for an initial period of 60 months with renewal options to extend on one or more occasions up to a maximum term of period of 84 months.

Section IV: Procedure

IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 027-060289
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: eCAF830 - Lot 1
Lot No: One

Banking Automation Processing Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Vocalink Ltd
Postal address: 1, Angel Lane
Town: London
Postal code: EC4R 3AB
Country: United Kingdom
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 7 000 000.00 GBP
Total value of the contract/lot: 4 000 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: High Court
Postal address: Royal Courts of Justice, The Strand
Town: London
Postal code: EWC2A 2LL
Country: United Kingdom
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Post Office has provided notification of intent to award which will allow bidders a 10-day period to raise any enquiry.

VI.5)Date of dispatch of this notice: