Area 1 — operation.
The contractor will provide the various services necessary for the operation of the CMMS, and will make every effort to ensure the permanent smooth running of the software.
Area 2 — maintenance.
The contractor will provide the various services necessary for the maintenance of the CMMS, covering the preventive, corrective and upgrading maintenance of the IS.
Area 3 — assistance – Helpdesk support.
The contractor will set up and manage a Helpdesk and will follow up the requests for assistance it receives.
Area 4 — development – development support.
At the request of the European Parliament, the contractor will provide consulting and development services for new functionalities related to the improvement of the CMMS solution.
Area 5 — consultancy – user support — training.
At the request of the European Parliament, the contractor will provide:
— consulting services on good practices for the use of the CMMS in the field of building management,
— direct support to users,
— training for users of the CMMS.
Area 6 — mobile tool.
At the request of the European Parliament, the contractor will take charge of the supply, implementation, maintenance and assistance for a Coswin mobile solution at the 3 workplaces. This must be fully integrated with the IT and network environment of the European Parliament.