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Services - 65022-2022

Submission deadline has been amended by:  110284-2022
07/02/2022    S26

France-Paris La Défense: Mystery Shopping Activities in Financial Services

2022/S 026-065022

Contract notice

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Banking Authority (EBA)
National registration number: 847817798 00014
Postal address: Tour Europlaza, 20 avenue André Prothin, CS 30154
Town: Paris La Défense Cedex
NUTS code: FR105 Hauts-de-Seine
Postal code: 92927
Country: France
E-mail: tenders@eba.europa.eu
Internet address(es):
Main address: https://eba.europa.eu
Address of the buyer profile: https://eba.europa.eu/about-us/procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=9998
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=9998
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Mystery Shopping Activities in Financial Services

Reference number: EBA/2022/11/CPC/OP
II.1.2)Main CPV code
79312000 Market-testing services
II.1.3)Type of contract
Services
II.1.4)Short description:

The contracting authority (EBA) would like to sign a framework contract for mystery shopping activities in financial services, including:

— mystery shopping services,

— consultancy, benchmarking and project management services, and

— training courses.

II.1.5)Estimated total value
Value excluding VAT: 1 600 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
79311000 Survey services
79310000 Market research services
II.2.3)Place of performance
NUTS code: FR105 Hauts-de-Seine
Main site or place of performance:

The services will be provided from the contractor’s premises, remotely and with mystery shopping visits.

II.2.4)Description of the procurement:

As described in the procurement documents.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 1 600 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Automatic renewal once for another period of 24 months.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU Multiannual Financial Framework (MFF) running from 2021 to 2027.

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.2)Conditions related to the contract
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 234-615155
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 15/03/2022
Local time: 23:59
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 17/03/2022
Local time: 11:00
Place:

The opening of the tenders will be done at a public session remotely by electronic means. Attendants can attend the video-conference where this will be done.

Information about authorised persons and opening procedure:

Any persons interested to attend the public session to open the tenders shall send an email to tenders@eba.europa.eu by 11.00 (CET Time) on Wednesday 16 March 2022.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: The European Ombudsman
Postal address: 1 avenue du président Robert Schuman
Town: Strasbourg
Postal code: 67001
Country: France
Telephone: +33 388172313
Fax: +33 388179062
Internet address: https://www.ombudsman.europa.eu/
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Any appeal must be lodged with the General Court of the European Union within two months of plaintiff being notified or, failing this, of the date on which it became known to them. Lodging of a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Banking Authority (EBA)
Postal address: 20 rue Andre Prothin
Town: Courbevoie
Postal code: 92400
Country: France
E-mail: tenders@eba.europa.eu
Internet address: https://eba.europa.eu/
VI.5)Date of dispatch of this notice:
31/01/2022