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France-Paris La Défense: Mystery Shopping Activities in Financial Services
Section I: Contracting authority
Section II: Object
Mystery Shopping Activities in Financial Services
The contracting authority (EBA) would like to sign a framework contract for mystery shopping activities in financial services, including:
— mystery shopping services,
— consultancy, benchmarking and project management services, and
— training courses.
The services will be provided from the contractor’s premises, remotely and with mystery shopping visits.
As described in the procurement documents.
Automatic renewal once for another period of 24 months.
EU Multiannual Financial Framework (MFF) running from 2021 to 2027.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
The opening of the tenders will be done at a public session remotely by electronic means. Attendants can attend the video-conference where this will be done.
Any persons interested to attend the public session to open the tenders shall send an email to firstname.lastname@example.org by 11.00 (CET Time) on Wednesday 16 March 2022.
Section VI: Complementary information
Any appeal must be lodged with the General Court of the European Union within two months of plaintiff being notified or, failing this, of the date on which it became known to them. Lodging of a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals.