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Services - 82717-2014

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12/03/2014    S50    Publications office of the European Union - Services - Contract notice - Open procedure 

Luxembourg-Luxembourg: AO 10553 First level helpdesk and surveys for users of the Publications Office's electronic services and other products

2014/S 050-082717

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Publications Office of the European Union
Postal address: 2, rue Mercier
Town: Luxembourg
Postal code: 2985
Country: Luxembourg
For the attention of: Ms Maria Manuela Cruz
E-mail: op-appels-offres@publications.europa.eu
Telephone: +352 2929-44331
Fax: +352 2929-42672

Internet address(es):

General address of the contracting authority: http://publications.europa.eu/

Electronic access to information: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=414

Further information can be obtained from:
The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:
The above mentioned contact point(s)

Tenders or requests to participate must be sent to:
The above mentioned contact point(s)

I.2)Type of the contracting authority
European institution/agency or international organisation
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
AO 10553 First level helpdesk and surveys for users of the Publications Office's electronic services and other products
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Contractor's premises.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 3

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 2 250 000 EUR
II.1.5)Short description of the contract or purchase(s)
The scope of this call for tender is the provision of a first level helpdesk for the users of the Publications Office's electronic services (lot 1) and the provision of surveys about the same products (lot 2).
II.1.6)Common procurement vocabulary (CPV)

72600000, 79320000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Information about lots

Lot No: 1 Lot title: First level helpdesk for users of the Publications Office's electronic services and other products
1)Short description
Provision of information and assistance (by telephone, fax, mail or e-mail, as well as other future forms of electronic delivery) to the users of electronic and other products, services, and activities of the Publications Office.
2)Common procurement vocabulary (CPV)

72600000

3)Quantity or scope
Estimated value excluding VAT: 1 250 000 EUR
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
2 months of takeover are foreseen. They are included in the 48 months of the contract duration.
Lot No: 2 Lot title: Surveys assessing the impact and the effectiveness of the Publications Office's publications and online services
1)Short description
Conducting surveys (mainly via e-mail, social media and dedicated websites) assessing the impact and the effectiveness of the Publications Office's publications and online services.
2)Common procurement vocabulary (CPV)

72600000, 79320000

3)Quantity or scope
Estimated value excluding VAT: 1 000 000 EUR
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
No takeover.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
See tender specifications.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
See tender specifications.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: See tender specifications.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: See tender specifications.
Minimum level(s) of standards possibly required: See tender specifications.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
See tender specifications.
Minimum level(s) of standards possibly required:
See tender specifications.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
AO 10553.
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 23.4.2014
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
30.4.2014
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Any EU official language
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders
Date: 7.5.2014 - 14:30

Place:

Premises of the Publications Office.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: See tender specifications.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Tender specifications and additional documents can be downloaded from e-tendering: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=414

Any requests for additional information shall be submitted via e-tendering.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Official name: The General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu

VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge of the plaintiff. A complaint to the European Ombudsman does not have as an effect either to suspend this period or to open a new period for lodging appeals.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
28.2.2014