Services - 101663-2018

07/03/2018    S46    - - Services - Contract notice - Open procedure 

United Kingdom-London: Business services: law, marketing, consulting, recruitment, printing and security

2018/S 046-101663

Social and other specific services – public contracts

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
GP at Hand Independent Evaluation on behalf of NHS Hammersmith & Fulham CCG
5 Marylebone Rd, Marylebone
United Kingdom
Contact person: Phillip Gouldbourn
Telephone: +44 7525951274
NUTS code: UKI62

Internet address(es):

Main address:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement

GP at Hand Independent Evaluation on behalf of NHS Hammersmith & Fulham CCG

II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

NHS Hammersmith and Fulham Clinical Commissioning Group together with their partners, NHS England (London Region) and NHS England, invite competitive tenders for suitably experienced and qualified to undertake an independent evaluation of an innovative patient service involving the use of new communication technologies, this being the “GP at Hand” service.

The GP at Hand service is an innovative approach to offering digital-first primary care, current based within a Hammersmith and Fulham (H&F) GP practice, but offering care to patients across London (and ultimately across England).

GP at Hand is the name of a GMS contract-holding general practice providing primary medical services under the GMS Regulations 2015 in North West London, previously known as Dr Jeffries and Partners. They are now offering an innovative, “digital-first” model of primary care, primarily through use of a mobile app and video consultations provided by their subcontractor, Babylon Health.

II.1.5)Estimated total value
Value excluding VAT: 250 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKI3
Main site or place of performance:

The duration of this contract is expected to be for 12 months. It is intended that this time limited service will commence by 1.6.2018.

II.2.4)Description of the procurement:

The app enables patients to access GP services 24/7, at short notice, via a virtual appointment using video conferencing and voice calls on a smartphone. Patients can also access symptom-checker services (driven by Babylon’s Artificial Intelligence tool) and health monitoring software. If patients need a face-to-face appointment they can access in-person services in one of GP at Hand’s 6 London-based sites. All patients accessing the service de-register from their previous NHS practice, and register with GP at Hand.

The service takes advantage of the National GP Choice policy to allow patients from across London to register with the service, with plans to expand the service nationwide. There are some limitations put on registrations from people with more complex care needs, who might need greater continuity of care, and more face-to-face support – with NHS England’s clinical review recommending that those individuals seek advice before registering.

II.2.6)Estimated value
Value excluding VAT: 250 000.00 GBP
II.2.7)Duration of the contract or the framework agreement
Start: 01/06/2018
End: 31/03/2019
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

NHS Hammersmith and Fulham CCG, as the contracting authority would like to encourage all types of organisations to bid for this service including lead bidders and consortiums that are able and qualified to deliver a service such as this, which is hoped will pull together an appropriate mix of expertise to undertake the evaluation.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.4)Objective rules and criteria for participation
List and brief description of rules and criteria:

Potential bidders, intending to participate through the procurement process are now invited to register an interest and access the procurement documents via the electronic procurement portal EU-Supply available at Once you have logged into the EU-Supply Portal, search for tender reference 30920.

Registration on EU-Supply is FREE and the attached EU-Supply - Quick user guide will be helpful. If you need technical support on the EU-Supply portal, please contact the EU-Supply Helpdesk on 0800 840 2050 or

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Form of procedure
Open procedure
IV.1.3)Information about framework agreement
IV.1.10)Identification of the national rules applicable to the procedure:
IV.1.11)Main features of the award procedure:
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest
Date: 05/04/2018
Local time: 12:00
IV.2.4)Languages in which tenders or requests to participate may be submitted:

Section VI: Complementary information

VI.2)Information about electronic workflows
Electronic ordering will be used
VI.3)Additional information:

The procurement documents include a more detailed specification of the requirements for this evaluation, along with a bidder questionnaire.

The deadline for submission of completed bid responses is 12:00 noon, 5.4.2018.

VI.4)Procedures for review
VI.4.1)Review body
NHS Hammersmith & Fulham Clinical Commissioning Group
15 Marylebone Road
United Kingdom
VI.4.2)Body responsible for mediation procedures
NHS Hammersmith & Fulham Clinical Commissioning Group
15 Marylebone Road
United Kingdom
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: