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Luxembourg-Luxembourg: Design, implementation and operation of IT solutions for the Court of Justice
Section I: Contracting authority
Section II: Object
Design, implementation and operation of IT solutions for the Court of Justice
The purpose of this contract is the provision of the following services:
— analysis and design of IT solutions (new, or development of those existing),
— detailed technical specification of IT solutions (new, or development of those existing) based on a design file,
— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications),
— correction of IT solutions operating errors and level 3 support,
— licencing IT solutions (new, or development of those existing),
— management of the development framework,
— level 1 and 2 user support (IT, mobile and telephone Helpdesk),
— operation of the Court's infrastructures (including networks and multimedia),
— telephone switchboard.
Analysis, design and licensing of IT solutions
— IT solutions analysis and design,
— IT solutions licencing.
Please refer to the web address specified in point I.3).
Implementation of IT solutions
— technical specification for IT solutions,
— implementation of IT solutions,
— correction of IT solutions and level 3 support,
— management of the development framework.
User support operations
— operation of infrastructures,
— telephone switchboard,
— support and infrastructure on demand,
— multimedia assistance.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Court of Justice of the European Union, Rue du Fort Niedergrünewald, L-2925 Luxembourg, LUXEMBOURG.
Section VI: Complementary information
— lot 1 will produce a framework contract with a single operator,
— lot 2 will produce a framework contract with a single operator,
— lot 3 will produce a direct contract with a single operator.
The award of lot 1 will be exclusive in relation to lots 2 and 3. In the event that the same tenderer receives the best evaluation in lot 1 and in another lot, the award will be made in accordance with the preferential choice indicated by the tenderer in Annex 6 of the tender specifications.