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Services - 119426-2021

09/03/2021    S47

United Kingdom-London: Financial and insurance services

2021/S 047-119426

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: National Employment Savings Trust Corporation (Nest)
Postal address: 1st Floor, 10 S Colonnade, Canary Wharf
Town: London
NUTS code: UKI London
Postal code: E14 4PU
Country: United Kingdom
E-mail: FSIP.PDO@nestcorporation.org.uk
Internet address(es):
Main address: https://www.nestpensions.org.uk/
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of Nest Scheme Administration Services

II.1.2)Main CPV code
66000000 Financial and insurance services
II.1.3)Type of contract
Services
II.1.4)Short description:

The Authority has procured a fully outsourced service for the build, delivery and operation of administration services for the defined contribution pension scheme known as the National Employment Savings Trust. The administration services will support auto-enrolment and be delivered primarily via digital channels.

The contract will be for a minimum term of 10 years, with an optional extension period of up to 5 years, and the option of an additional period of up to 3 years for exit.

The total contract value is indicative and covers this potential 18 year period.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 1 500 000 000.00 GBP
II.2)Description
II.2.2)Additional CPV code(s)
48000000 Software package and information systems
48151000 Computer control system
48220000 Internet and intranet software package
48400000 Business transaction and personal business software package
48410000 Investment management and tax preparation software package
48411000 Investment management software package
48610000 Database systems
48612000 Database-management system
48620000 Operating systems
48900000 Miscellaneous software package and computer systems
66500000 Insurance and pension services
66520000 Pension services
66521000 Individual pension services
66522000 Group pension services
66523000 Pension fund consultancy services
66523100 Pension fund administration services
71600000 Technical testing, analysis and consultancy services
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
72222100 Information systems or technology strategic review services
72222200 Information systems or technology planning services
72222300 Information technology services
72310000 Data-processing services
72500000 Computer-related services
72720000 Wide area network services
75100000 Administration services
75110000 General public services
75112000 Administrative services for business operations
75112100 Administrative development project services
75130000 Supporting services for the government
75131100 General personnel services for the government
75300000 Compulsory social security services
75320000 Government employee pension schemes
79000000 Business services: law, marketing, consulting, recruitment, printing and security
79900000 Miscellaneous business and business-related services
72317000 Data storage services
II.2.3)Place of performance
NUTS code: UK United Kingdom
II.2.4)Description of the procurement:

The Authority has procured a fully outsourced service for the build, delivery and operation of administration services for the defined contribution pension scheme known as the National Employment Savings Trust. The administration services will support auto-enrolment and be delivered primarily via digital channels.

The contract will be for a minimum term of 10 years, with an optional extension period of up to 5 years, and the option of an additional period of up to 3 years for exit. The total contract value is indicative and covers this potential 18 year period.

As a financial services organisation with public body status, the Authority adheres to public procurement regulations. Therefore, the Authority conducted this procurement in accordance with the rules laid out in the Public Contracts Regulations 2015.

The Authority developed a set of Critical Success Factors (CSFs) which are aligned with its strategic objectives. The CSFs underpinned the procurement programme and will help the Authority to achieve its future vision and are as follows:

— managing our risks: the continued success of Nest must have trust at its core. Our customers need to trust that we can effectively look after their data and assets. It is vital that we can manage a smooth transition into our new scheme administration service and that once we are live, that service is robust and secure,

— enabling a commercially sustainable Nest: we are ultimately funded by our members. Our new service must be delivered in a commercially efficient way that seeks to align our commercial interests, supports the long-term financial forecasts for the scheme and enables opportunities to maintain and grow sustainable revenue streams,

— securing value for money: we need to scope our services to fit the needs of our customers and deliver value for money over the life of the services including exit. We must run a competitive and legally compliant procurement,

— improving customer outcomes: our vision is to help millions enjoy a better retirement. Our new scheme administration services must focus on how advances in technology and deep data analytics ensure a joined up approach to continuous improvement and excellence in customer service. This is so that we can help all of our customers to make the right choices and drive better outcomes,

— delivering services consistent with our values and capabilities: Nest is underpinned by the values of transparency, ease, empowerment and respect. We want our future services to develop in alignment with these and work with a partner that understands “what makes Nest, Nest” and can provide expertise that complements the capabilities that already sit within our organisation.

II.2.5)Award criteria
Quality criterion - Name: Transformed Quality Score / Weighting: 0
Cost criterion - Name: Effective Price / Weighting: 0
II.2.11)Information about options
Options: yes
Description of options:

The contract will be for a minimum term of 10 years, with an optional extension period of up to 5 years, and the option of an additional period of up to 3 years for exit.

When exiting the contract, the Authority has three options: the Platform-as-a-Service option, the self-hosted option, and the replacement services option.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The contract was awarded on the sole basis of the award criterion of the best price-quality ratio in accordance with regulations 30 and 67 of the Public Contracts Regulations 2015. Therefore, a weighting of "0" has been entered in section II.2.5 above, as technically there was no weighting, only a ratio (Effective Price divided by Transformed Quality Score).

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 091-219508
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Title:

Provision of Nest Scheme Administration Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
03/02/2021
V.2.2)Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Atos BPS Limited
National registration number: 10208312
Postal address: Second Floor, Mid City Place, 71 High Holborn
Town: London
NUTS code: UKI31 Camden and City of London
Postal code: WC1V 6EA
Country: United Kingdom
Telephone: +44 3449360322
Internet address: https://atos.net/
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 1 500 000 000.00 GBP
Total value of the contract/lot: 1 500 000 000.00 GBP
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 63 %
Short description of the part of the contract to be subcontracted:

Various software services, networking services, security services, office services, financial services, communication services, and customer management services.

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: High Court of England and Wales
Postal address: Royal Courts of Justice, Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 2079477882
Internet address: www.justice.gov.uk
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Any appeals should be promptly brought to the attention of the Authority's Director of Commercial Outsourcing at the address specified in Section I) above, and will be dealt with in accordance with the requirements of the Public Contracts Regulations 2015. Any appeals must be brought within the timescales specified by the applicable law, including without limitation, the Public Contracts Regulations 2015.

VI.5)Date of dispatch of this notice:
04/03/2021