II.2.2)Additional CPV code(s)48000000 Software package and information systems
48151000 Computer control system
48220000 Internet and intranet software package
48400000 Business transaction and personal business software package
48410000 Investment management and tax preparation software package
48411000 Investment management software package
48610000 Database systems
48612000 Database-management system
48620000 Operating systems
48900000 Miscellaneous software package and computer systems
66500000 Insurance and pension services
66520000 Pension services
66521000 Individual pension services
66522000 Group pension services
66523000 Pension fund consultancy services
66523100 Pension fund administration services
71600000 Technical testing, analysis and consultancy services
72000000 IT services: consulting, software development, Internet and support
72220000 Systems and technical consultancy services
72222100 Information systems or technology strategic review services
72222200 Information systems or technology planning services
72222300 Information technology services
72310000 Data-processing services
72500000 Computer-related services
72720000 Wide area network services
75100000 Administration services
75110000 General public services
75112000 Administrative services for business operations
75112100 Administrative development project services
75130000 Supporting services for the government
75131100 General personnel services for the government
75300000 Compulsory social security services
75320000 Government employee pension schemes
79000000 Business services: law, marketing, consulting, recruitment, printing and security
79900000 Miscellaneous business and business-related services
72317000 Data storage services
II.2.4)Description of the procurement:
The Authority has procured a fully outsourced service for the build, delivery and operation of administration services for the defined contribution pension scheme known as the National Employment Savings Trust. The administration services will support auto-enrolment and be delivered primarily via digital channels.
The contract will be for a minimum term of 10 years, with an optional extension period of up to 5 years, and the option of an additional period of up to 3 years for exit. The total contract value is indicative and covers this potential 18 year period.
As a financial services organisation with public body status, the Authority adheres to public procurement regulations. Therefore, the Authority conducted this procurement in accordance with the rules laid out in the Public Contracts Regulations 2015.
The Authority developed a set of Critical Success Factors (CSFs) which are aligned with its strategic objectives. The CSFs underpinned the procurement programme and will help the Authority to achieve its future vision and are as follows:
— managing our risks: the continued success of Nest must have trust at its core. Our customers need to trust that we can effectively look after their data and assets. It is vital that we can manage a smooth transition into our new scheme administration service and that once we are live, that service is robust and secure,
— enabling a commercially sustainable Nest: we are ultimately funded by our members. Our new service must be delivered in a commercially efficient way that seeks to align our commercial interests, supports the long-term financial forecasts for the scheme and enables opportunities to maintain and grow sustainable revenue streams,
— securing value for money: we need to scope our services to fit the needs of our customers and deliver value for money over the life of the services including exit. We must run a competitive and legally compliant procurement,
— improving customer outcomes: our vision is to help millions enjoy a better retirement. Our new scheme administration services must focus on how advances in technology and deep data analytics ensure a joined up approach to continuous improvement and excellence in customer service. This is so that we can help all of our customers to make the right choices and drive better outcomes,
— delivering services consistent with our values and capabilities: Nest is underpinned by the values of transparency, ease, empowerment and respect. We want our future services to develop in alignment with these and work with a partner that understands “what makes Nest, Nest” and can provide expertise that complements the capabilities that already sit within our organisation.