Services - 148201-2019

01/04/2019    S64

Belgium-Brussels: AO 19 011 — provision of Buildings HelpDesk services (2 lots)

2019/S 064-148201

Contract notice

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Parliament
Postal address: Rue Wiertz 60
Town: Bruxelles
NUTS code: BE BELGIQUE-BELGIË
Postal code: 1047
Country: Belgium
Contact person: Direction des infrastructures — contrats et marchés, bureau WIM 09P014
E-mail: INLO.AO.DIR.A@ep.europa.eu
Internet address(es):
Main address: www.europarl.europa.eu
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=4544
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the following address:
Official name: European Parliament
Postal address: Rue Wiertz 60, bureau WIM 09P014
Town: Bruxelles
Postal code: 1000
Country: Belgium
E-mail: INLO.AO.DIR.A@ep.europa.eu
NUTS code: BE BELGIQUE-BELGIË
Internet address(es):
Main address: www.europarl.europa.eu
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

AO 19 011 — provision of Buildings HelpDesk services (2 lots)

Reference number: 06A0010/2019/M011
II.1.2)Main CPV code
79512000 Call centre
II.1.3)Type of contract
Services
II.1.4)Short description:

Provision of Buildings HelpDesk services (2 lots).

II.1.5)Estimated total value
Value excluding VAT: 3 920 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description
II.2.1)Title:

Dispatching services and follow-up of intervention requests

Lot No: 1
II.2.2)Additional CPV code(s)
79512000 Call centre
II.2.3)Place of performance
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
II.2.4)Description of the procurement:

Dispatching services and follow-up of intervention requests.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 3 400 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Maintenance, development and update of the software solution

Lot No: 2
II.2.2)Additional CPV code(s)
79714000 Surveillance services
II.2.3)Place of performance
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
II.2.4)Description of the procurement:

Maintenance, development and update of the software solution.

II.2.5)Award criteria
Criteria below
Price
II.2.6)Estimated value
Value excluding VAT: 520 000.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Participation in this invitation to tender is open on equal terms to all natural persons, legal entities and public bodies of the Member States of the European Union and to all natural persons, legal entities and public bodies of non-member countries which have entered into a special agreement with the European Union in the public procurement field giving them access to the contract in this invitation to tender, under the conditions laid down by this agreement.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 13/05/2019
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Bulgarian, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 20/05/2019
Local time: 10:00
Place:

Rue Belliard 80, Bruxelles, BELGIUM.

Information about authorised persons and opening procedure:

Tenderers wishing to participate in the opening of tenders are requested, under penalty of being automatically refused access to the opening of tenders, to make themselves known, at the latest 2 working days before the date of opening of tenders, by email to INLO.AO.DIR.A@europarl.europa.eu, limiting their representation to 1 person.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

The European Parliament will hold an information session (optional) on 17.4.2019 at 10:00.

The meeting point is at the entrance of the Wilfried Martens building in Brussels.

A maximum of 2 representatives per company may participate. In any event, economic operators wishing to take part should confirm this by email (INLO.AO.DIR.A@europarl.europa.eu) 2 working days before the visit, giving details of the company name and the name, position, identity card number and date of birth of the participants.

This registration will be confirmed via email.

The European Parliament will draw up a report at the end of the information session which will be transmitted via the website. Any travel costs relating to the site visit are to be borne by the economic operator and will not be reimbursed by the European Parliament.

Participation in the information session is optional.

During the site visit, the economic operators will have the opportunity to ask questions which they deem relevant and useful for drawing up a tender. The language for the visit will be French.

Deadline for submission of applications: 26.4.2019.

Deadline for publication of replies: 2.5.2019.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the Court of Justice of European Union
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Internet address: http://curia.europa.eu
VI.4.2)Body responsible for mediation procedures
Official name: European Ombudsman
Town: Strasbourg
Postal code: 67000
Country: France
Internet address: http://ombudsman.europa.eu
VI.4.4)Service from which information about the review procedure may be obtained
Official name: Greffe du tribunal de l'Union européenne
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: cfi.registry@curia.europa.eu
Internet address: http://curia.europa.eu
VI.5)Date of dispatch of this notice:
25/03/2019