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Luxembourg-Luxembourg: Design, implementation and operation of IT solutions for the Court of Justice
Contract award notice
Results of the procurement procedure
Section I: Contracting authority
Section II: Object
Design, implementation and operation of IT solutions for the Court of Justice
The purpose of this contract is the provision of the following services:
— analysis and design of IT solutions (new, or development of those existing);
— detailed technical specification of IT solutions (new, or development of those existing) based on a design file;
— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications);
— correction of IT solutions operating errors and level 3 support;
— licencing IT solutions (new, or development of those existing);
— management of the development framework;
— level 1 and 2 user support (IT, mobile and telephone Helpdesk);
— operation of the Court's infrastructures (including networks and multimedia);
— telephone switchboard.
User support operations
— operation of infrastructures,
— telephone switchboard,
— support and infrastructure on demand,
— multimedia assistance.
Section IV: Procedure
Section V: Award of contract
Section VI: Complementary information
Any observations concerning the procurement procedure may be submitted to the contracting authority using the contact means under I.1).
If the tenderer believes that there was maladministration, it may lodge a complaint to the European Ombudsman within two years of the date when it became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).
Within two months of notice of the award decision, an action may be launched for annulment of said award decision. Any request that may be made and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an appeal for annulment or to open a new period for launching an appeal for annulment. The body responsible for hearing annulment procedures is indicated in section VI.4.1).