Supplies - 164266-2016

13/05/2016    S92

United Kingdom-Barnsley: Software package and information systems

2016/S 092-164266

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: The Police and Crime Commissioner for South Yorkshire
National registration number: n/a
Postal address: 18 Regent Street, South Yorkshire
Town: Barnsley
Postal code: S70 2HG
Country: United Kingdom
Contact person: Carole Carrigan
Telephone: +44 1924294924
Internet address(es):
Main address:
Address of the buyer profile:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Public order and safety

Section II: Object

II.1)Scope of the procurement

Framework for The Provision of an Integrated Multi Channel Customer Contact and Resource Management Solution.

Reference number: 960-2014
II.1.2)Main CPV code
48000000 Software package and information systems
II.1.3)Type of contract
II.1.4)Short description:

South Yorkshire and Humberside Police Forces are looking to procure an Integrated Multi Channel Customer Contact and Resource Management Solution to replace the existing arrangements. Having a common IT solution will provide a platform for the business areas within both Forces to rethink the way the service operates and/or are structured. It would allow an opportunity to rationalise and align business processes and activities to provide a more cost efficient and an increasingly effective operational delivery platform for the Police and its partners. Although initially for use by South Yorkshire and Humberside Police, in the spirit of collaboration the framework is also available to all the ACPO North East Regional Forces to utilise, should they choose to do so.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Lowest offer: 11 760 000.00 GBP / Highest offer: 41 160 000.00 GBP taken into consideration
II.2.3)Place of performance
Main site or place of performance:

South Yorkshire.

II.2.4)Description of the procurement:

Replacement of Contact Management solution across South Yorkshire and Humberside Police.

II.2.5)Award criteria
Quality criterion - Name: Customer relationship management / Weighting: 12
Quality criterion - Name: Communications / Weighting: 12
Quality criterion - Name: Deployment and tasking / Weighting: 9
Quality criterion - Name: Voice recording and quality assurance / Weighting: 5
Quality criterion - Name: System wide requirements / Weighting: 9
Quality criterion - Name: Technical / Weighting: 9
Quality criterion - Name: Demonstration / Weighting: 4
Cost criterion - Name: Price / Weighting: 40
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2015/S 221-402402
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: 1
Lot No: 1

Framework for the Provision of an Integrated Multi Channel Customer Contact and Resource Management Solution

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Sopra Steria
National registration number: 207 9508 55
Postal address: Three Cherry, Trees Lane
Town: Hemel Hempstead
Postal code: HP2 7AH
Country: United Kingdom
Telephone: +44 1442884761
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 41 160 000.00 GBP
Total value of the contract/lot: 41 160 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Regional Procurement Yorkshire and the Humber Police
Town: Sheffield
Country: United Kingdom
VI.5)Date of dispatch of this notice: