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Finland-Helsinki: Customer Support Service for the ECHA Information Desk
Section I: Contracting authority
Section II: Object
Customer Support Service for the ECHA Information Desk
The purpose of the service contract is to have a customer support team to staff the ECHA information desk and deliver the following service: the information desk responds to enquiries of a general nature, concerning a wide range of activities.
Open call for tenders to select a single service provider to establish a direct contract. The estimated contract signature date is July 2020.
The contract(s) resulting from the award of this call for tenders will be concluded for at most 48 months (1 + 1 + 1 + 1 years).
The maximum potential duration of the direct contract is 4 years, with 3 yearly renewals.
Section III: Legal, economic, financial and technical information
List and brief description of conditions: by virtue of point 11.1 (e) and point 11.4 of the Common Provision in Annex I to the Financial Regulation ECHA reserves the option to launch a negotiated procedure with the contractor chosen as a result of the present call for tenders for new services consisting in the repetition of similar services, during the three years following the signature of the original contract.
Section IV: Procedure
Tenders will be opened in public at the ECHA's premises, Telakkaranta, Telakkakatu 6, 00150 Helsinki.
A maximum of two representatives per tender may attend the opening session.
Section VI: Complementary information
Tenderers and participants in this procurement procedure are informed that for the purposes of safeguarding the financial interests of the Union, their personal data may be transferred to internal audit services, to the European Court of Auditors, to the financial irregularities panel or to the European Anti-Fraud Office (OLAF) and between authorising officers of the Union bodies, the Commission and the executive agencies. The contracting authority and OLAF may also check or require an audit on the implementation of the contract resulting from this procurement procedure.
You may submit any observations concerning the award procedure to the contracting authority indicated under heading I.1). If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu). Such complaint does not have as an effect either to suspend the time limit to launch an appeal or to open a new period for lodging an appeal. Within 2 months of the notification of the award decision you may lodge an appeal to the body referred to in VI.4.1).