Services - 167902-2020

09/04/2020    S71

Finland-Helsinki: Customer Support Service for the ECHA Information Desk

2020/S 071-167902

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: European Chemicals Agency
Postal address: Telakkakatu 6
Town: Helsinki
NUTS code: FI1B1 Helsinki-Uusimaa
Postal code: 00150
Country: Finland
Contact person: Finance Unit
E-mail: procurement@echa.europa.eu
Telephone: +358 9686180
Internet address(es):
Main address: www.echa.europa.eu
Address of the buyer profile: https://echa.europa.eu/about-us/procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6235
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6235
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Customer Support Service for the ECHA Information Desk

Reference number: ECHA/2019/502
II.1.2)Main CPV code
79620000 Supply services of personnel including temporary staff
II.1.3)Type of contract
Services
II.1.4)Short description:

The purpose of the service contract is to have a customer support team to staff the ECHA information desk and deliver the following service: the information desk responds to enquiries of a general nature, concerning a wide range of activities.

II.1.5)Estimated total value
Value excluding VAT: 500 000.00 EUR
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.3)Place of performance
NUTS code: FI1B1 Helsinki-Uusimaa
Main site or place of performance:

ECHA's premises.

II.2.4)Description of the procurement:

Open call for tenders to select a single service provider to establish a direct contract. The estimated contract signature date is July 2020.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

The contract(s) resulting from the award of this call for tenders will be concluded for at most 48 months (1 + 1 + 1 + 1 years).

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The maximum potential duration of the direct contract is 4 years, with 3 yearly renewals.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

List and brief description of conditions: by virtue of point 11.1 (e) and point 11.4 of the Common Provision in Annex I to the Financial Regulation ECHA reserves the option to launch a negotiated procedure with the contractor chosen as a result of the present call for tenders for new services consisting in the repetition of similar services, during the three years following the signature of the original contract.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 018-038315
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 18/05/2020
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 20/05/2020
Local time: 14:00
Place:

Tenders will be opened in public at the ECHA's premises, Telakkaranta, Telakkakatu 6, 00150 Helsinki.

Information about authorised persons and opening procedure:

A maximum of two representatives per tender may attend the opening session.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

Tenderers and participants in this procurement procedure are informed that for the purposes of safeguarding the financial interests of the Union, their personal data may be transferred to internal audit services, to the European Court of Auditors, to the financial irregularities panel or to the European Anti-Fraud Office (OLAF) and between authorising officers of the Union bodies, the Commission and the executive agencies. The contracting authority and OLAF may also check or require an audit on the implementation of the contract resulting from this procurement procedure.

VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L -2925
Country: Luxembourg
E-mail: Registry@curia.europa.eu
Telephone: +358 4303-1
Fax: +358 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

You may submit any observations concerning the award procedure to the contracting authority indicated under heading I.1). If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu). Such complaint does not have as an effect either to suspend the time limit to launch an appeal or to open a new period for lodging an appeal. Within 2 months of the notification of the award decision you may lodge an appeal to the body referred to in VI.4.1).

VI.4.4)Service from which information about the review procedure may be obtained
Official name: European Chemicals Agency (ECHA)
Postal address: Telakkakatu 6
Town: Helsinki
Postal code: 00150
Country: Finland
E-mail: procurement@echa.europa.eu
Telephone: +358 9686180
Internet address: https://echa.europa.eu/about-us/procurement
VI.5)Date of dispatch of this notice:
02/04/2020