Tjenesteydelser - 173068-2016

21/05/2016    S97

Belgium-Brussels: UCA-PRQ 15/076 Provision of a call centre facility for the Council of the European Union

2016/S 097-173068

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Council of the European Union, General Secretariat
Postal address: rue de la Loi 175
Town: Brussels
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Postal code: 1048
Country: Belgium
E-mail: tendering@consilium.europa.eu
Telephone: +32 2-2818062
Fax: +32 2-2800262
Internet address(es):
Main address: https://tendering.consilium.europa.eu
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=1397
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

UCA-PRQ 15/076 Provision of a call centre facility for the Council of the European Union.

Reference number: UCA-PRQ 15/076.
II.1.2)Main CPV code
79512000 Call centre
II.1.3)Type of contract
Services
II.1.4)Short description:

Within its crisis management and business continuity policy, the Secretariat launches a call for tenders for the provision of a call centre facility.

II.1.5)Estimated total value
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.2)Additional CPV code(s)
70220000 Non-residential property renting or leasing services
79430000 Crisis management services
II.2.3)Place of performance
NUTS code: BE1 RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Main site or place of performance:

Maximum 20 km of the Council of the European Union's premises (rue de la Loi 175, 1048 Brussels, BELGIUM).

II.2.4)Description of the procurement:

Within its crisis management and business continuity policy, the Secretariat launches a call for tenders for the provision of a call centre facility offering sufficient working space for 50 call centre operators and approximately 20 other staff members from the Secretariat and possibly other organisations. Following a declaration of disaster, this call centre is to act as a kind of ‘casualty bureau’ for the purpose of collecting information on potential victims of the crisis.

II.2.5)Award criteria
Criteria below
Price
II.2.6)Estimated value
Value excluding VAT: 1.00 EUR
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The General Secretariat of the Council does not publish the estimated monetary value of its contracts. The estimated volume of services is set out in the tender specifications.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
List and brief description of selection criteria:

Please see Section III of the tender specifications.

Minimum level(s) of standards possibly required:

Please see Section III of the tender specifications.

III.1.3)Technical and professional ability
List and brief description of selection criteria:

Please see Section III of the tender specifications.

Minimum level(s) of standards possibly required:

Please see Section III of the tender specifications.

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 23/06/2016
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English, Bulgarian, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Czech
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 28/06/2016
Local time: 10:00
Place:

Council of the European Union, General Secretariat, rue de la Loi 175, 1048 Brussels, BELGIUM. (Please note that no access to the Council's parking spaces can be granted. Please also note that the opening of offers may have to be rescheduled at short notice in case of unforeseen events taking place in the Council's premises on the planned date for the opening of offers.)

Information about authorised persons and opening procedure:

A maximum of 2 representatives per tender can attend the opening of tenders. For organisational and security reasons, the tenderer must provide the full name and ID or passport number of the representatives at least 3 working days in advance to: tendering@consilium.europa.eu

Should the tenderer not be able to send (a) representative(s), he may request the opening report at the same address.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 43031
Fax: +352 43032100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge of the plaintiff an appeal has to be lodged with the General Court. A complaint to the European Ombudsman does not have as an effect either to suspend this period or to open a new period for lodging appeals.

Time limits are extended on account of distance by a fixed period of 10 days regardless of the place of establishment or habitual residence of the person concerned.

VI.4.4)Service from which information about the review procedure may be obtained
Official name: Council of the European Union, General Secretariat, Procurement Coordination Unit
Postal address: rue de la Loi 175
Town: Brussels
Postal code: 1048
Country: Belgium
E-mail: tendering@consilium.europa.eu
Telephone: +32 22818062
Fax: +32 22800262
Internet address: https://tendering.consilium.europa.eu
VI.5)Date of dispatch of this notice:
11/05/2016