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Services - 176822-2014

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27/05/2014    S101

United Kingdom-London: Customer services

2014/S 101-176822

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: The Department for Business Innovation and Skills
Postal address: 1 Victoria Street
Town: London
Postal code: SW1H 0ET
Country: United Kingdom
Contact person: UK Shared Business Services Ltd (UK SBS)
For the attention of: Susan Brown
Telephone: +44 1793867757

Further information can be obtained from:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Official name: Department for Business Innovation and Skills
Postal address: 1 Victoria Street
Town: London
Postal code: SW1H 0ET

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Small Business Support Services in a Multi Channelled Environment.
II.2)Type of contract and place of delivery or of performance
Service category No 27: Other services
II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
UK SBS Shared Business Services Ltd. on behalf of the Department for Business Innovation and Skills are considering procuring a set of Small Business Support Services in England, namely:
a) A multi channel business support service through which businesses can receive bespoke advice (this will include advice via telephone and digital channels, but not face to face support);
b) A business support Knowledge Bank of business support schemes and advice in England to support service delivery.
The services are an integral part of the Government's vision for business support designed around the needs of small businesses, not government processes. Small businesses that grow are more likely to have sought advice and support and the majority of businesses that do take advice say it adds value. The Services will play a key role in handling business support queries, which range from routine business related questions requiring simple diagnosis and sign posting to sources of support to more complex enquiries requiring a high level of specialist advice from qualified business support advisers with expert knowledge.
In addition, a number of partner ‘client' organisations, projects and schemes, nationally and locally (such as Other Government Departments, Local Enterprise Partnerships, growth hubs, and business support providers) use the Services as part of their support delivery to help businesses who may be pre-start, start-ups or existing SMEs. The successful supplier will be encouraged to maximise the usage of lower cost digital contact channels in line with Government policy.
A supplier Industry day will be held as part of the pre procurement market engagement (provisionally 12.6.2013).
Supplier wishing to express their interest in this forthcoming procurement activity should contact
Estimated cost excluding VAT:
Range: between 6 000 000 and 10 000 000 GBP


This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

79342300 Customer services, 72253000 Helpdesk and support services, 75100000 Administration services, 79512000 Call centre, 79400000 Business and management consultancy and related services

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.8)Additional information:
Length of contract is 3 years.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As detailed (where relevant) in the tender documentation.
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice: