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Unrevised Machine Translation
Sweden-Falun: Command, control, communication systems
Contract notice – utilities
Section I: Contracting entity
Main address: http://www.fev.se
Section II: Object
Case management system
The requested IT system is an operational management system, the management of the work and the CRMs to be used in the activities of the Falu Energi & vattens all areas of activity.
The delivery covers the introduction, adaptation and training of the system at a number of different stages. The first phase covers our simplest case flows: Error notification, complaint/questions and ordering of service. Phase 2 includes further development of post, CRM, work orders and phase 3 My Sidor — Kunden is part of the case process.
12 + 12 months
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Section VI: Complementary information
Internet address: http://www.forvaltningsrattenifalun.domstol.se