The tenderer must provide:
— a list of the main services performed over the past 3 years in the field concerned with a brief description of the volume of services provided and an indication of the amounts, dates and the names of the recipients of the shipments.
For quality management:
The tenderer must prove the existence of an organisation based on a quality assurance system that meets at least the requirements of ISO 9001 standard:
— either by providing a copy of the ISO 9001 certificate specifying the area covered and the accredited body that issued the certificate,
— or by providing a copy of any other equivalent reference that may be subject, following a third-party audit, to a recognition such as certification, authorisation or accreditation,
— or by providing documentation of the quality management system implemented by the tenderer, with a written commitment signed by the person authorised to commit the tenderer; this documentation must include at least:
—— the quality policy and the 'quality' objectives,
—— a documentary system (control of internal and external documents, control of recordings, control of non-conformities, preventive actions, corrective actions and internal audits),
—— mapping and definition of the processes to be applied,
—— a verification system (internal audit, etc.),
—— a system of analysis of the results (management review, complaints, surveys, satisfaction, indicators, etc.).
For environmental management:
The tenderer must provide an ISO 14001, EMAS or equivalent certification in the field of transport and resource/logistics.
The equivalent would be an environmental management plan written and validated by management (e.g. the board of directors) listing the critical activities, the means (or policy) implemented, the planned improvements, and any other information about the results.