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Services - 209469-2020

05/05/2020    S87

United Kingdom-Leatherhead: IT services: consulting, software development, Internet and support

2020/S 087-209469

Contract award notice

Results of the procurement procedure


Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Surrey and Borders Partnership NHS Foundation Trust
Postal address: 18 Mole Business Park
Town: Leatherhead
NUTS code: UKJ2 Surrey, East and West Sussex
Postal code: KT22 7AD
Country: United Kingdom
Telephone: +44 1883383838
Internet address(es):
Main address:
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity

Section II: Object

II.1)Scope of the procurement

Sussex Partnership NHS Foundation Trust ITSM Managed Service Procurement

II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
II.1.4)Short description:

This procurement was for the purchase of an managed ITSM service on behalf of Sussex Partnership NHS Foundation Trust.

II.1.6)Information about lots
This contract is divided into lots: no
II.2.3)Place of performance
NUTS code: UKJ2 Surrey, East and West Sussex
II.2.4)Description of the procurement:

The authority is looking to procure the following from a single bidder under the terms and conditions provided to the bidders:

• a fully managed service,

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers),

• an on-authority premises service desk (all Core Hours Service Desk support must be provided on the Authority site),

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory),

• a fully featured ITSM tool and portal for end users,

• full call handling system and alternative contact methods,

• change management services,

• knowledge management services,

• asset management and device tracking services,

• problem management services,

• configuration management services,

• moves, adds and changes,

• WiFi Service Management (Full Authority private and public WiFi Management and break/fix),

• implementation services including but not limited to: setup, training, data migration, testing, go-live and post go-live support;

• ongoing professional services and support.

II.2.5)Award criteria
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 054-129774
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: n/a
Lot No: n/a

Sussex Partnership NHS Foundation Trust ITSM Managed Service Procurement

A contract/lot is awarded: no
V.1)Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Surrey and Border NHS Foundation Trust
Town: Surrey
Country: United Kingdom
VI.5)Date of dispatch of this notice: