Servicios - 210110-2018

16/05/2018    S92    - - Servicios - Rectificativo - Procedimiento de licitación con negociación 

Noruega-Trondheim: Servicios de tecnología de la información

2018/S 092-210110

Corrigenda

Anuncio relativo a modificaciones o información adicional

Servicios

(Suplemento al Diario Oficial de la Unión Europea, 2018/S 081-182940)

Legal Basis:

Apartado I: Poder adjudicador/entidad adjudicadora

I.1)Nombre y direcciones
Norges Teknisk Naturvitenskapelige universitet (NTNU)
974 767 880
Jonnsvannsveien 82
Trondheim
7050
Noruega
Persona de contacto: Ina Sørfonden
Teléfono: +47 735950000
Correo electrónico: ina.t.sorfonden@ntnu.no
Código NUTS: NO

Direcciones de internet:

Dirección principal: www.ntnu.no

Dirección del perfil de comprador: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/2686

Apartado II: Objeto

II.1)Ámbito de la contratación
II.1.1)Denominación:

Company service management system

Número de referencia: ANSK-0018-18
II.1.2)Código CPV principal
72222300
II.1.3)Tipo de contrato
Servicios

Apartado VI: Información complementaria

VI.6)Referencia del anuncio original
Número de anuncio en el DO S: 2018/S 081-182940

Apartado VII: Modificaciones

VII.1)Información que se va a modificar o añadir
VII.1.2)Texto que se va a corregir en el anuncio original
Número de apartado: II.1.4)
Localización del texto que se va a modificar: Short description
En lugar de:

NTNU would like to digitalise the reception place for user enquiries. NTNU is in the process of digitalizing the Service Management function. Providing a single point of contact for covering all NTNU services is essential, handling user inquiries like reporting errors, requesting help, ordering new or changed services, or ordering equipment from our net store. A user portal will be the primary point of contact. To streamline user inquiries, mechanisms based on machine learning should be used in the analysis of user input and in the primary dialogue with the user. If digitalized aid fails to assist the user, the request will be routed to the relevant helpdesk for manual support. This way the number of requests requiring personal assistance will be reduced, increasing the opportunity for value-added user support. This effect is expected to increase as the knowledge base for the self-help portal grows and users get accustomed to the new service management routines. Long term, the new service management system should also enable NTNU to make our service portfolio more accessible, add value to services’ Life Cycle Management support etc.

NTNU would like to procure an Enterprise Service Management-system for this purpose.

Léase:

NTNU would like to digitalise the reception place for user enquiries. NTNU is in the process of digitalizing the Service Management function. Providing a single point of contact for covering all NTNU services is essential, handling user inquiries like reporting errors, requesting help, ordering new or changed services, or ordering equipment from our net store. A user portal will be the primary point of contact. To streamline user inquiries, mechanisms based on machine learning should be used in the analysis of user input and in the primary dialogue with the user. If digitalized aid fails to assist the user, the request will be routed to the relevant helpdesk for manual support. This way the number of requests requiring personal assistance will be reduced, increasing the opportunity for value-added user support. This effect is expected to increase as the knowledge base for the self-help portal grows and users get accustomed to the new service management routines. Long term, the new service management system should also enable NTNU to make our service portfolio more accessible, add value to services’ Life Cycle Management support etc.

NTNU would like to procure an Enterprise Service Management-system for this purpose.

Número de apartado: II.2.4)
Localización del texto que se va a modificar: Description of the procurement
En lugar de:

NTNU would like to digitalise the reception place for user enquiries. NTNU is in the process of digitalizing the Service Management function. Providing a single point of contact for covering all NTNU services is essential, handling user inquiries like reporting errors, requesting help, ordering new or changed services, or ordering equipment from our net store. A user portal will be the primary point of contact. To streamline user inquiries, mechanisms based on machine learning should be used in the analysis of user input and in the primary dialogue with the user. If digitalized aid fails to assist the user, the request will be routed to the relevant helpdesk for manual support. This way the number of requests requiring personal assistance will be reduced. This effect is expected to increase as the knowledge base for the self-help portal grows and users get accustomed to the new service management routines. Long term, the new service management system should also enable NTNU to make our service portfolio more accessible, add value to services’ Life Cycle Management support etc.

NTNU would like to procure an Enterprise Service Management-system for this purpose.

Léase:

NTNU is in the process of digitalizing the Service Management function. Providing a single point of contact for covering all NTNU services is essential, handling user inquiries like reporting errors, requesting help, ordering new or changed services, or ordering equipment from our net store. A user portal will be the primary point of contact. To streamline user inquiries, mechanisms based on machine learning should be used in the analysis of user input and in the primary dialogue with the user. If digitalized aid fails to assist the user, the request will be routed to the relevant helpdesk for manual support. This way the number of requests requiring personal assistance will be reduced. This effect is expected to increase as the knowledge base for the self-help portal grows and users get accustomed to the new service management routines. Long term, the new service management system should also enable NTNU to make our service portfolio more accessible, add value to services’ Life Cycle Management support etc.

NTNU would like to procure an Enterprise Service Management-system for this purpose.

VII.2)Otras informaciones adicionales: