Services - 219267-2016

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28/06/2016    S122

United Kingdom-Salisbury: Software package and information systems

2016/S 122-219267

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Public Health England
Postal address: Manor Farm Road, Porton Down
Town: Salisbury
Postal code: SP2 0QT
Country: United Kingdom
For the attention of: McAlpine Colin
Telephone: +44 2076548000

Internet address(es):

General address of the contracting authority:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from:
The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:
The above mentioned contact point(s)

Tenders or requests to participate must be sent to:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:
Public Health England — Vaccine Ordering and Surveillance Service.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London, England.


II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 9 000 000 and 15 000 000 GBP
II.1.5)Short description of the contract or purchase(s)
Public Health England (PHE) requires the services of an economic operator to provide service delivery and change delivery services for the PHE vaccine ordering and surveillance service application (the application is known as ImmForm) for the protection and improvement of the nation's health. As an overview, the service covers the following:
Vaccine Ordering, Immunisation and Other Surveillance Data Collection and Reporting, Vaccine Efficiency Management, Collection Point Administration System and Stock Management System (optional, for the Department of Health Pandemic Influenza Preparedness Programme).
The proposed service support structure is as follows:

Service Management, Vaccine Ordering/Immunisation Monitoring Services, Vaccine Efficiency Services, Pandemic Services (optional), 1st and 2nd Line User Support, Business Support and Change Management, Management Information and Reporting Services and Technical Services (3rd Line Support).

The current service provider is accommodated in Wellington House, Waterloo, SE1 8UR and PHE reserves the right to continue with this option.
During the contract period there is potential for the vaccine management and pandemic influenza stock and logistics IT functionality to be redeveloped under a separate tender and transitioned into the ImmForm system and managed as part of the contract at a later date, replacing the current versions of the services.
A Supplier Briefing Document is available on registering your interest.
II.1.6)Common procurement vocabulary (CPV)

48000000 Software package and information systems, 48151000 Computer control system, 75122000 Administrative healthcare services, 48000000 Software package and information systems, 72250000 System and support services, 72212217 Transaction-processing software development services, 71700000 Monitoring and control services, 72611000 Technical computer support services, 72227000 Software integration consultancy services, 48517000 IT software package, 72212781 System management software development services, 72212000 Programming services of application software, 72212600 Database and operating software development services, 72260000 Software-related services, 48217000 Transaction-processing software package, 48219300 Administration software package, 79990000 Miscellaneous business-related services, 72212461 Analytical or scientific software development services, 72212482 Business intelligence software development services, 72300000 Data services, 72000000 IT services: consulting, software development, Internet and support, 72314000 Data collection and collation services, 72222300 Information technology services, 75100000 Administration services, 48800000 Information systems and servers, 72212900 Miscellaneous software development services and computer systems, 72230000 Custom software development services, 72310000 Data-processing services, 48100000 Industry specific software package, 48810000 Information systems, 48814000 Medical information systems, 72211000 Programming services of systems and user software, 72416000 Application service providers, 72232000 Development of transaction processing and custom software, 48814400 Clinical information system, 72212610 Database software development services, 72267000 Software maintenance and repair services, 72261000 Software support services, 72267100 Maintenance of information technology software, 79991000 Stock-control services, 48900000 Miscellaneous software package and computer systems

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The Contract will be for an Initial Period of 4 years with 2 options to extend the duration by up to a further 12 months each, i.e. 4+1+1 years.
Estimated value excluding VAT:
Range: between 9 000 000 and 15 000 000 GBP
II.2.2)Information about options
Options: yes
Description of these options: 1) The Contracting Authority shall have the option to terminate or transition in new or revised services during the 4-year term of the contract to accommodate any potential redevelopment of the business application (ImmForm) to include pandemic stock and logistics functionality, such development shall be subject to a separate tender process;
2) The Contracting Authority shall have up to 2 further options to extend the contract duration for up to 12 months each, i.e. 4+1+1 years.
Provisional timetable for recourse to these options:
in months: 48 (from the award of the contract)
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
II.3)Duration of the contract or time limit for completion
Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
The successful tenderer may be required to provide a parent company or bank guarantee.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions: How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once): and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure); 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box; 3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk: or telephone the Bravo help desk on 0800 368 4850.

III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: 1) Tenderers shall demonstrate their ability to provide user support services generally in accordance with the UK Institute of Customer Service standards or equivalent.
2) Tenderers are required to demonstrate compliance with the Public Contract Regulations 2015 in respect of financial and personal standing.
3) Tenderers are advised that the current service provision is operated at the following postcode, SE1 8UR, and PHE reserves the right to continue with this option.
Minimum level(s) of standards possibly required: Tenderers shall be required to evidence a minimum annual turnover of 3 000 000 GBP.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Tenderers are required to provide a minimum of 2 analogous case studies to demonstrate that they are experienced in providing similar-sized or equivalent services in the healthcare sector. The case studies should address the following areas:
1) Service Name;
2) Recipient Organisation;
3) Contract Duration;
4) Contract Value (GBP);
5) Service Delivery Overview — scope and performance statistics;
6) Change Delivery Overview — scope and summary of key application changes delivered with associated value;
7) Transition Status — an overview of whether the service was transitioned from a previous service provider.
Minimum level(s) of standards possibly required:
1) Tenderers shall provide evidence that they comply with the UK Cabinet Office Security Policy Framework or equivalent for data confidentiality, integrity and availability. This is based on ISO 27001. This is a Pass/Fail criterion;
2) Tenderers are required to evidence their level of compliance with the Information Technology Infrastructure Library (ITIL) best practice framework, or equivalent;
3) Tenderers are required to provide evidence of their compliance with the ISO 20000 standard for service, transition and change management, or equivalent;
4) Tenderers are required to evidence their programme and project methodology in accordance with PrinceII or equivalent;
5) Tenderers are required to evidence their Microsoft Partner status (if any).
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators: 6
Objective criteria for choosing the limited number of candidates: The Contracting Authority intends to use the Restricted procedure in accordance with Public Contract Regulations 2015.
The Contracting Authority reserves the right to halt or not to award a contract at any stage of the process.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
Project 2272
IV.3.2)Previous publication(s) concerning the same contract

Other previous publications

Notice number in the OJEU: 2016/S 017-026011 of 26.1.2016

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
12.8.2016 - 16:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
in days: 90 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The Contracting Authority intends to use an eTendering system to carry out this procurement process. Tenderers are therefore required to register their interest as detailed in Section III.2.1) and respond to the conditions for participation detailed in Section III.2) by the closing date of 12.8.2016.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice: