Services - 224676-2014

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04/07/2014    S126

United Kingdom-London: IT services: consulting, software development, Internet and support

2014/S 126-224676

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Ofcom
Postal address: Riverside House, 2a Southwark Bridge Road
Town: London
Postal code: SE1 9HA
Country: United Kingdom
For the attention of: Ellie Cowell
Telephone: +44 2079813000

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Other: UK Communications Regulator
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Provision of ICT Services (Project Apex).
II.2)Type of contract and place of delivery or of performance
Service category No 7: Computer and related services


II.3)Information on framework agreement
The notice involves the establishment of a framework agreement: no
II.4)Short description of nature and quantity or value of supplies or services:
ICT Services likely to include:
— Service management and integration services;
— ICT security services;
— User support services;
— End user computing services;
— Hosting and storage services;
— Communication and collaboration services;
— Network services;
— Application support and maintenance services;
— Project management services.
Estimated cost excluding VAT:
Range: between 15 000 000 and 25 000 000 GBP


This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

72000000 IT services: consulting, software development, Internet and support, 72250000 System and support services, 72600000 Computer support and consultancy services, 72800000 Computer audit and testing services, 72400000 Internet services, 72260000 Software-related services, 72900000 Computer back-up and catalogue conversion services, 72300000 Data services, 72220000 Systems and technical consultancy services, 72500000 Computer-related services, 72700000 Computer network services

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.8)Additional information:
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
This will be detailed in the Pre-Qualification / Invitation to Tender documents.
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
Detail about the Ofcom requirement for the provision of Information and Communication Technology (ICT) Services.
Ofcom is planning to undertake a procurement exercise for the provision of ICT Services. The purpose of this Prior Information Notice is to inform interested service providers about Ofcom's plans and its requirement to procure the following categories of services when current provisions expire:
— Transition services;
— Service management and integration services;
— ICT security services;
— User support services;
— End user computing services;
— Hosting and storage services;
— Communication and collaboration services;
— Network services;
— Application support and maintenance services;
— Project management services.
Ofcom intends to run a procurement exercise for ICT Services, with lots to be awarded to either a single or to multiple providers. The procurement will be undertaken in line with the Restricted Procedure as set out in the Public Contracts Directive (and as implemented in the UK by the Public Contracts Regulations) and will commence when Ofcom publishes a Contract Notice in the Official Journal of the European Union and seeks completed pre-qualification questionnaires to be submitted. The Contract Notice is expected to be published during summer 2014.
Key Requirements for the ICT Services.
Ofcom's ICT Services have been outsourced for a number of years and Ofcom will require the successful tenderer(s) to take over the provision of its ICT Services from the termination of the current ICT Services contract with CGI. The scope of the services to be provided includes:
— Transition services;
Implementation of a new operating model including service management processes and tools;
Knowledge transfer from the incumbent supplier;
— Service management and integration services;
This will encompass the full range of ITILv3 service management processes;
These services will require close collaboration with Ofcom's in-house service management team.
— ICT security services;
The full range of ICT security services will be required across Ofcom's ICT estate which provides for general corporate use plus a small high security environment that links to the Government Secure Infrastructure and another small environment that complies with the PCIDSS standard.
— User support services;
This will include a Service Desk and a Self-Service Portal. It excludes desk-side support which is provided by an in-house Ofcom team.
— End user computing services;
A number of technologies are deployed including Citrix-based thin client, fat client and tablets.
— Hosting & storage services;
Ofcom's servers and storage are currently hosted in 3rd party data centres;
Most applications are hosted in-house but some will be cloud hosted.
— Communication and collaboration services;
Including e-mail, IM, document management, audio and video conferencing, fixed and mobile telephony;
— Network services;
Ofcom requires secure, reliable and high performing network services including WAN, LAN (wired and wireless), Internet connectivity and remote access.
— Application support and maintenance services;
This service includes the support and maintenance of Ofcom's applications including minor changes and enhancements but excludes application development projects which are sourced separately.
Database support and maintenance services are included.
— Project management services;
Project management and PMO services for infrastructure and other projects.
Ofcom will require the successful tenderer to provide leadership and expertise to develop and, working in conjunction with Ofcom, deliver innovation that will yield business benefits to Ofcom.
Tenderers will be expected to demonstrate their capabilities and strengths during the evaluation process and to provide multiple client references that will attest to their performance.
Prospective tenderers should note that Ofcom has commenced a programme of ICT service simplification and rationalisation and the successful tenderer will be required to help drive and execute this programme.
The total value of the services is estimated in the range GBP 15,000,000 - GBP 25,000,000 over the four year term of the future contract (excluding any extension periods) however tenderers should expect that annual revenues will reduce over the term, due to innovation, simplification and rationalisation.

Interested parties should express their interest via the Ofcom etendering portal, hosted by BravoSolution at the following link: Once registered, interested parties should send a message expressing their interest via the BravoSolution messaging system. Should interested parties experience any difficulties, please contact the BravoSolution helpdesk (Phone: +44 8003684850 / E-mail:

About Ofcom.
The Office of Communications (Ofcom) is the UK's independent communications regulator. We regulate the TV and radio sectors, fixed-line telecoms, mobiles, postal services, and the airwaves over which wireless devices operate.
We seek to ensure that people in the UK get the best from their communications services and are protected from scams and sharp practices, while ensuring that competition can thrive.
Established under the Office of Communications Act 2002, Ofcom operates under a number of Acts of Parliament and other legislation. These include the Communications Act 2003, the Wireless Telegraphy Act 2006, the Broadcasting Acts 1990 and 1996, the Digital Economy Act 2010 and the Postal Services Act 2011.
The Communications Act 2003 states that Ofcom's principal duty is to further the interests of citizens in relation to communications matters and to further the interests of consumers in relevant markets, where appropriate by promoting competition. This underpins much of what we do.
We are involved in advising on and setting some of the more technical aspects of regulation, as well as on implementing and enforcing communications law, competition and consumer protection laws.
Ofcom is funded by fees from industry for regulating broadcasting and communications networks, and grant-in-aid from the UK Government for undertaking concurrent competition regulation and managing radio spectrum. We work independently, free from political influence.
Ofcom's Culture.
Ofcom as an organisation has a diverse culture with many different professions brought together to fulfil our responsibilities. We employ economists, strategists, engineers from differing disciplines, lawyers, technologists and many other professionals due to the nature of our obligations. There are around 60 different teams across the company split into 6 different groups.
Office applications and a standard set of business applications are used by all Ofcom staff. Approximately 60 % of our staff additionally rely on a diverse range of specialist applications and some teams develop their own tools to perform specialised data analysis.
Project Reference ITT 22/2014 refers.
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice: