United Kingdom-London: Housing services
Section I: Contracting authority
Main address: https://www.ctrtriangle.org.uk
Section II: Object
General Housing Management and Maintenance Services
To deliver an intensive sensitive and comprehensive housing management and maintenance service for a tenant management organisation.
Formed in 2001, the TMO is a not for profit Industrial and Provident Society (a registered society) under the co-operative and Community Benefit Societies Act 2014. The management board is formed by a majority of council residents who live in the area of benefit which is located in 291 council owned properties in Canning Town E16 and their surrounding communal areas, which included green space, communal walkways and a car park.
The TMO has responsibility under the right to manage regulations to be responsible for the majority of housing management and maintenance services on the estate on behalf of the Council. The TMO gets paid a management allowance from the Council that allows the TMO to employ staff and contractors in order to deliver the service.
Canning Town, London E16.
Based on historical spend the estimated contract value is approx. 650 000 GBP over the initial 5-year contract period and approx. 1 300 000 GBP if the contract is extended to its full 10-year maximum term.
Duration in months: 60 from 1.4.2020. The contract may be extended beyond the initial 5 (five) year contract term by 2 further extension periods of 2 (two) and 3 (three) years.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Tom Hopkins Associates Ltd 1 Mabel Street, Wigan, Lancashire, WN5 9EJ, UNITED KINGDOM.
Section VI: Complementary information
The tenant management organisation has an existing service provider Pinnacle PSG. That 10-year contract terminates in March 2020.
Currently the housing management and maintenance service is predominantly delivered from a local building at 17 Hermit Road a converted shop.
The services currently delivered by Pinnacle PSG are outlined in a service agreement and include:
— housing management,
It is anticipated that the new service provider(s) will provide these services to the tenant management organisation and these working arrangements will be reflected in a new service agreement.
The TMO is seeking to appoint a housing management and maintenance service provider which:
— delivers a highly responsive sensitive and comprehensive service,
— has excellent verbal and written communication skills,
— has experience of delivering excellent customer services,
— recognises and adopts best practice,
— demonstrates innovation,
— recognises the autonomy and independence of the TMO,
— has a strong track record in delivery of housing management and maintenance services for registered providers and or housing co-operative sector,
— demonstrates value for money.
Precise information on deadline(s) for lodging appeals: the TMO will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers prior to entering into the contract. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly. Where a contract has not been entered into, the court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the court may, depending on the circumstances, award damages and/or shorten or order the contract ineffective.