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Services - 233770-2021

10/05/2021    S90

Lithuania-Kaunas: Telecommunications services

2021/S 090-233770

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Viešoji įstaiga Kauno miesto greitosios medicinos pagalbos stotis
National registration number: 235042580
Postal address: Pramonės pr. 33
Town: Kaunas
NUTS code: LT Lietuva
Postal code: LT-51271
Country: Lithuania
Contact person: Tomas Vasiliauskas
E-mail: vasiliauskas@greitojipagalba.lt
Telephone: +370 37408680
Fax: +370 37408680
Internet address(es):
Main address: http://www.greitojipagalba.lt
Address of the buyer profile: https://pirkimai.eviesiejipirkimai.lt/ctm/Company/CompanyInformation/Index/5798
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Kontaktų centro programinės ir techninės įrangos nuoma ir susijusios paslaugos

II.1.2)Main CPV code
64200000 Telecommunications services
II.1.3)Type of contract
Services
II.1.4)Short description:

Perkančioji organizacija nuomojasi kontaktų centro klientų aptarnavimo sistemą (angl. helpdesk and contact center) (toliau – Sistema). Sistema turi būti skirta bendrauti su klientais telefonu (angl. phone), el. paštu (angl. email), tiesioginiu pokalbiu (angl. live chat).

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 81 983.47 EUR
II.2)Description
II.2.2)Additional CPV code(s)
64200000 Telecommunications services
II.2.3)Place of performance
NUTS code: LT Lietuva
II.2.4)Description of the procurement:

Perkančioji organizacija nuomojasi kontaktų centro klientų aptarnavimo sistemą (angl. helpdesk and contact center) (toliau – Sistema). Sistema turi būti skirta bendrauti su klientais telefonu (angl. phone), el. paštu (angl. email), tiesioginiu pokalbiu (angl. live chat).

II.2.5)Award criteria
Price
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below
  • Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the directive
Explanation:

Pirkimas vykdytas vadovaujantis VPĮ 71 straipsnio 1 dalies 3 punktu.

IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: VP9-47
Title:

Kontaktų centro programinės ir techninės įrangos nuoma ir susijusios paslaugos

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
03/05/2021
V.2.2)Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: UAB „Bitė Lietuva“
National registration number: 110688998
Town: Vilnius
NUTS code: LT Lietuva
Country: Lithuania
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 81 983.47 EUR
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Kauno apygardos teismas
Town: Kaunas
Country: Lithuania
VI.5)Date of dispatch of this notice:
05/05/2021