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Services - 260113-2021

21/05/2021    S98

United Kingdom-London: Highway toll services

2021/S 098-260113

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Department for Transport
Postal address: Great Minster House, 33 Horseferry Road
Town: London
NUTS code: UK United Kingdom
Postal code: SW1P 4DR
Country: United Kingdom
Contact person: Neil Widdop
E-mail: TechnologyProcurement@highwaysengland.co.uk
Telephone: +44 3001235000
Internet address(es):
Main address: https://highwaysengland.co.uk
Address of the buyer profile: https://highways.bravosolution.co.uk
I.4)Type of the contracting authority
National or federal agency/office
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Free-Flow Charging Package A: Road User Charging Services

Reference number: FFC.A
II.1.2)Main CPV code
63712210 Highway toll services
II.1.3)Type of contract
Services
II.1.4)Short description:

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England.

Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes.

This contract award notice is for Road User Charging Services (Package A) as part of the overall free-flow charging service solution, and comprises of vehicle identification, account management, payment processing, and customer services.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 150 000 000.00 GBP
II.2)Description
II.2.2)Additional CPV code(s)
32234000 Closed-circuit television cameras
32500000 Telecommunications equipment and supplies
34927000 Toll equipment
34970000 Traffic-monitoring equipment
34980000 Transport tickets
45316210 Installation of traffic monitoring equipment
63712210 Highway toll services
63712311 Bridge toll services
63712321 Tunnel toll services
63712400 Parking services
63712700 Traffic control services
72000000 IT services: consulting, software development, Internet and support
72322000 Data management services
79940000 Collection agency services
79941000 Toll-collection services
98351110 Parking enforcement services
79342300 Customer services
II.2.3)Place of performance
NUTS code: UK United Kingdom
II.2.4)Description of the procurement:

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England's road network totals around 4 300 miles and is commonly known as the strategic road network.

The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London.

Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme.

A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes.

Highways England's second generation free-flow charging service solution will be contracted through three main packages, each under a separate contract award notice, and each delivered as a complete end-to-end managed service, including people operations, systems and maintenance. This contract award notice is for Road User Charging Services (Package A) as part of the overall free-flow charging service solution, and comprises of vehicle identification, account management, payment processing, and customer services.

The other proposed elements of the free-flow charging solution are UK Enforcement Services (Package B) and Non-UK Enforcement Services (Package C). Packages B and C are subject to separate contract award notices and separate procurement exercises.

The Road User Charging Services contract consists of the following services:

(a) implementation of a new solution and transition of existing data within 18 months of the contract commencement date;

(b) provision and operation of roadside equipment (e.g. ANPR, DSRC) to enable detection and identification of vehicles, including enabling utilities and interfaces to third party systems (e.g. DVLA);

(c) matching of validated vehicle passage records to payments or exemption lists, and (where applicable) identification of contravention candidates;

(d) processing of payments;

(e) provision of account (e.g. standard, business, local resident, exempt) and non-account functionality to enable customers to pay the road user charge;

(f) provision of a suite of contact channels;

(g) provision of a customer support offering for managing communications (e.g. enquiries, complaints, Freedom of Information requests, subject access requests);

(h) provision of financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme;

(i) provision of management information;

(j) provision of lifecycle IT service management;

(k) provision of optional services which are capable of being enacted at a future date, including:

— implementation of the road user charging services solution at lower thames crossing,

— integration of the road user charging services solution with other road user charging schemes (e.g. EETS),

— identification of persistent contravention candidates,

— capability to implement new road user charging models (e.g. dynamic charging, time of day charging, surcharge period),

— integration of the road user charging services solution with connected and autonomous vehicles, and Mobility-as-a-Service technologies.

II.2.5)Award criteria
Quality criterion - Name: Quality of the solution for meeting the implementation services requirements / Weighting: 15 %
Quality criterion - Name: Quality of the solution for meeting the charging services requirements / Weighting: 25 %
Quality criterion - Name: Quality of the solution for meeting the management services requirements and security management requirements / Weighting: 15 %
Quality criterion - Name: Quality of the solution for meeting the optional services requirements / Weighting: 7.5 %
Quality criterion - Name: Quality of the personnel / Weighting: 7.5 %
Price - Weighting: 30 %
II.2.11)Information about options
Options: yes
Description of options:

Highways England makes no commitment as to the extent to which the optional services described in II.2.4 and the contract will be enacted (if at all) or that any other bodies will utilise such arrangements and reserves the right to procure these services through a route other than the contract which is the subject of this contract award notice.

This contract shall allow for provision of licences of the software used in the delivery of this contract for use on alternative road user charging schemes by any other central government or local government body in the UK or any other organisation which is a highway authority under the Highways Act 1980 (‘Other Contracting Authorities’). Services associated with use of the software would be separately procured by the Other Contracting Authorities.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 168-411144
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Title:

Free-Flow Charging Package A: Road User Charging Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
26/04/2021
V.2.2)Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 3
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Conduent Parking Enforcement Solutions Ltd
National registration number: 02840514
Postal address: Ground Floor, One George Yard
Town: London
NUTS code: UKI London
Postal code: EC3V 9DF
Country: United Kingdom
Internet address: https://transportation.conduent.com/
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 150 000 000.00 GBP
Total value of the contract/lot: 150 000 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: Department for Transport
Postal address: Great Minster House, 33 Horseferry Road
Town: London
Postal code: SW1P 4DR
Country: United Kingdom
VI.5)Date of dispatch of this notice:
17/05/2021