Services - 270532-2014

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08/08/2014    S151

Luxembourg-Luxembourg: First level helpdesk and surveys for users of the Publications Office's electronic services and other products

2014/S 151-270532

Contract award notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Publications Office of the European Union
Postal address: 2, rue Mercier
Town: Luxembourg
Postal code: 2985
Country: Luxembourg
For the attention of: Ms Maria Manuela Cruz
E-mail: op-appels-offres@publications.europa.eu
Telephone: +352 2929-44331
Fax: +352 2929-42672

Internet address(es):

General address of the contracting authority: http://publications.europa.eu/

I.2)Type of the contracting authority
European institution/agency or international organisation
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract
First level helpdesk and surveys for users of the Publications Office's electronic services and other products.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Contractors' premises.
NUTS code
II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Short description of the contract or purchase(s)
The scope of lot 1 is the provision of a first level helpdesk for the users of the Publications Office's electronic services.
 The scope of lot 2 is the provision of surveys about the same products.
II.1.5)Common procurement vocabulary (CPV)

72600000 Computer support and consultancy services, 79320000 Public-opinion polling services

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Lowest offer 1 806 763 and highest offer 1 965 223,90 EUR
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Quality score. Weighting 50
2. Price. Weighting 50
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
10553.
IV.3.2)Previous publication(s) concerning the same contract

Contract notice

Notice number in the OJEU: 2014/S 50-082717 of 12.3.2014

Section V: Award of contract

Contract No: 1 Lot No: 1 - Lot title: First level helpdesk for users of the Publications Office's electronic services and other products
V.1)Date of contract award decision:
27.6.2014
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Official name: Intrasoft International SA
Postal address: 2b, rue Nicolas Bové
Town: Luxembourg
Postal code: 1253
Country: Luxembourg
Telephone: +352 4410122000
Fax: +352 4410122359

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 250 000 EUR
Excluding VAT
Total final value of the contract:
Value: 965 614 EUR
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no
Contract No: 2 Lot No: 1 - Lot title: First level helpdesk for users of the Publications Office's electronic services and other products
V.1)Date of contract award decision:
27.6.2014
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Official name: Sogeti Luxembourg SA
Postal address: 36, route de Longwy
Town: Bertrange
Postal code: 8080
Country: Luxembourg
Telephone: +352 314401
Fax: +352 26311292
Internet address: http://www.sogeti.lu

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 250 000 EUR
Total final value of the contract:
Value: 827 768 EUR
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: yes
Value or proportion of the contract likely to be sub-contracted to third parties:
Proportion: 20 %
Contract No: 3 Lot No: 2 - Lot title: Surveys assessing the impact and the effectiveness of the Publications Office's publications and online services
V.1)Date of contract award decision:
27.6.2014
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Official name: MainStrat (Managing Innovation Strategies, SSL)
Postal address: Polígono Industrial Axpe Ribera de Axpe, S/N, Building B., Office L-108
Town: Erandio (Biscay)
Postal code: 48950
Country: Spain
Telephone: +34 944800161

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 000 000 EUR
Excluding VAT
Total final value of the contract:
Value: 999 609,90 EUR
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: yes
Value or proportion of the contract likely to be sub-contracted to third parties:
Proportion: 40 %
Short description of the value/proportion of the contract to be sub-contracted: 3 subcontractors (20 %, 10 %, 10 %).
Contract No: 4 Lot No: 2 - Lot title: Surveys assessing the impact and the effectiveness of the Publications Office's publications and online services
V.1)Date of contract award decision:
27.6.2014
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Official name: GfK Belgium
Postal address: Arnould Nobelstraat 42
Town: Leuven
Postal code: 3000
Country: Belgium
Telephone: +32 16742424
Fax: +32 16742401

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 000 000 EUR
Excluding VAT
Total final value of the contract:
Value: 978 995 EUR
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: yes
Value or proportion of the contract likely to be sub-contracted to third parties:
Proportion: 4 %

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures

Official name: General Court of the European Union
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: 2925
Country: Luxembourg
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu

VI.3.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Within 2 months of the notification to the plaintiff, or, in absence thereof, of the day on which it came to the knowledge of the plaintiff. A complaint to the European Ombudsman does not have as an effect either to suspend this period or to open a new period for lodging appeals.
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice:
29.7.2014