Services - 270760-2020

10/06/2020    S111

United Kingdom-Hertford: Business and management consultancy and related services

2020/S 111-270760

Modification notice

Modification of a contract/concession during its term

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority/entity

I.1)Name and addresses
Official name: Hertfordshire County Council
Postal address: Pegs Lane
Town: Hertford
NUTS code: UKH23 Hertfordshire
Postal code: SG138DE
Country: United Kingdom
Contact person: Nicole McCaffrey
E-mail: nicole.mccaffrey@hertfordshire.gov.uk
Telephone: +44 1992588106
Internet address(es):
Main address: www.hertfordshire.gov.uk
Address of the buyer profile: www.supplyhertfordshire.uk

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Provision of Shared Managed Services (SMS)

Reference number: HCC0902784
II.1.2)Main CPV code
79400000 Business and management consultancy and related services
II.1.3)Type of contract
Services
II.2)Description
II.2.2)Additional CPV code(s)
75100000 Administration services
66170000 Financial consultancy, financial transaction processing and clearing-house services
90900000 Cleaning and sanitation services
72611000 Technical computer support services
72700000 Computer network services
71317210 Health and safety consultancy services
79710000 Security services
64100000 Post and courier services
79993000 Building and facilities management services
79952000 Event services
79342300 Customer services
79512000 Call centre
80500000 Training services
55500000 Canteen and catering services
77314000 Grounds maintenance services
48800000 Information systems and servers
72514300 Facilities management services for computer systems maintenance
98341120 Portering services
55410000 Bar management services
72514100 Facilities management services involving computer operation
79212500 Accounting review services
72500000 Computer-related services
72600000 Computer support and consultancy services
79992000 Reception services
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
72000000 IT services: consulting, software development, Internet and support
79994000 Contract administration services
79993100 Facilities management services
48000000 Software package and information systems
55512000 Canteen management services
66140000 Portfolio management services
98311100 Laundry-management services
98351000 Car park management services
72510000 Computer-related management services
79900000 Miscellaneous business and business-related services
79420000 Management-related services
79631000 Personnel and payroll services
72212445 Customer Relation Management software development services
72212490 Procurement software development services
72222300 Information technology services
72260000 Software-related services
72300000 Data services
72590000 Computer-related professional services
48420000 Facilities management software package and software package suite
72224000 Project management consultancy services
71541000 Construction project management services
55520000 Catering services
90910000 Cleaning services
90911200 Building-cleaning services
71317200 Health and safety services
64121200 Parcel delivery services
90500000 Refuse and waste related services
98341100 Accommodation management services
79211000 Accounting services
79211110 Payroll management services
72253000 Helpdesk and support services
64214200 Telephone switchboard services
79940000 Collection agency services
50700000 Repair and maintenance services of building installations
80420000 E-learning services
50710000 Repair and maintenance services of electrical and mechanical building installations
90911000 Accommodation, building and window cleaning services
72200000 Software programming and consultancy services
79411000 General management consultancy services
50000000 Repair and maintenance services
79700000 Investigation and security services
85147000 Company health services
72100000 Hardware consultancy services
72250000 System and support services
79800000 Printing and related services
72514000 Computer facilities management services
II.2.3)Place of performance
NUTS code: UKH23 Hertfordshire
Main site or place of performance:

Hertfordshire.

II.2.4)Description of the procurement at the time of conclusion of the contract:

Provision of shared managed services.

II.2.7)Duration of the contract, framework agreement, dynamic purchasing system or concession
Start: 01/04/2011
End: 31/03/2021
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.2)Administrative information
IV.2.1)Contract award notice concerning this contract
Notice number in the OJ S: 2010/S 238-363021

Section V: Award of contract/concession

Contract No: HCC0902784
Title:

Provision of Shared Managed Services (SMS)

V.2)Award of contract/concession
V.2.1)Date of conclusion of the contract/concession award decision:
24/11/2010
V.2.2)Information about tenders
The contract/concession has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor/concessionaire
Official name: SERCO Ltd
Postal address: SERCO House, 16 Bartley Wood Business Park
Town: Hook
NUTS code: UKJ37 North Hampshire
Postal code: RG27 9UY
Country: United Kingdom
E-mail: generalenquiries@serco.com
Telephone: +44 1256745900
Fax: +44 1256744111
Internet address: www.serco.com
The contractor/concessionaire is an SME: no
V.2.4)Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: 250 000 000.00 GBP

Section VI: Complementary information

VI.3)Additional information:

An addendum to the contract notice was published — Ref 2009/S 230-329355

Additional information to section VII.2.2 for the Council's reasons for this modification:

The need for a contract modification has been brought about by the circumstances of Covid-19, and in particular the unstabilising effect that the pandemic has had on the planned large-scale change programme of Council services. A significant number of key staff resources have been redeployed and services have had to re-prioritise and re-organise to accommodate additional demand in response to the impact of the virus. As a result, the scheduled tendering and insourcing activity for these requirements has been delayed while the current circumstances are present. Retaining the current service during this uncertain period will safeguard critical support services, provide stability and maintain current expertise. The programme will need to re-schedule many of its procurements, particularly with uncertain and disrupted markets. The scale of the impact of Covid-19 and the uncertain duration could not have been foreseen by the Council.

VI.4)Procedures for review
VI.4.1)Review body
Official name: The High Court
Postal address: Royal Court of Justice, The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
Official name: The High Court
Postal address: Royal Courts of Justice, The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.4.4)Service from which information about the review procedure may be obtained
Official name: Chief Legal Officer
Postal address: Hertfordshire County Council, Pegs Lane
Town: Hertford
Postal code: SG13 8DE
Country: United Kingdom
VI.5)Date of dispatch of this notice:
05/06/2020

Section VII: Modifications to the contract/concession

VII.1)Description of the procurement after the modifications
VII.1.1)Main CPV code
79400000 Business and management consultancy and related services
VII.1.2)Additional CPV code(s)
66170000 Financial consultancy, financial transaction processing and clearing-house services
75100000 Administration services
90900000 Cleaning and sanitation services
72611000 Technical computer support services
72700000 Computer network services
71317210 Health and safety consultancy services
79710000 Security services
64100000 Post and courier services
79993000 Building and facilities management services
79952000 Event services
79342300 Customer services
79512000 Call centre
80500000 Training services
55500000 Canteen and catering services
77314000 Grounds maintenance services
48800000 Information systems and servers
72514300 Facilities management services for computer systems maintenance
98341120 Portering services
55410000 Bar management services
72514100 Facilities management services involving computer operation
72514000 Computer facilities management services
79212500 Accounting review services
72500000 Computer-related services
79992000 Reception services
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
72000000 IT services: consulting, software development, Internet and support
79994000 Contract administration services
79993100 Facilities management services
48000000 Software package and information systems
55512000 Canteen management services
66140000 Portfolio management services
98311100 Laundry-management services
98351000 Car park management services
72510000 Computer-related management services
79900000 Miscellaneous business and business-related services
79420000 Management-related services
79631000 Personnel and payroll services
72212445 Customer Relation Management software development services
72212490 Procurement software development services
72222300 Information technology services
72260000 Software-related services
72300000 Data services
72590000 Computer-related professional services
48420000 Facilities management software package and software package suite
72224000 Project management consultancy services
71541000 Construction project management services
55520000 Catering services
90910000 Cleaning services
90911200 Building-cleaning services
71317200 Health and safety services
64121200 Parcel delivery services
90500000 Refuse and waste related services
98341100 Accommodation management services
79211000 Accounting services
79211110 Payroll management services
72253000 Helpdesk and support services
64214200 Telephone switchboard services
79940000 Collection agency services
50700000 Repair and maintenance services of building installations
80420000 E-learning services
50710000 Repair and maintenance services of electrical and mechanical building installations
90911000 Accommodation, building and window cleaning services
72200000 Software programming and consultancy services
79411000 General management consultancy services
50000000 Repair and maintenance services
85147000 Company health services
72100000 Hardware consultancy services
72250000 System and support services
79800000 Printing and related services
72600000 Computer support and consultancy services
79700000 Investigation and security services
VII.1.3)Place of performance
NUTS code: UKH23 Hertfordshire
Main site or place of performance:

Hertfordshire

VII.1.4)Description of the procurement:

Provision of shared managed services.

VII.1.5)Duration of the contract, framework agreement, dynamic purchasing system or concession
Start: 01/04/2021
End: 31/03/2023
VII.1.6)Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: 50 000 000.00 GBP
VII.1.7)Name and address of the contractor/concessionaire
Official name: SERCO Ltd
Postal address: Serco House, 16 Bartley Wood Business Park
Town: Hook
NUTS code: UKJ37 North Hampshire
Postal code: RG27 9UY
Country: United Kingdom
E-mail: generalenquiries@serco.com
Telephone: +44 1256745900
Fax: +44 1256744111
Internet address: www.serco.com
The contractor/concessionaire is an SME: no
VII.2)Information about modifications
VII.2.1)Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):

The ‘core requirements’ identified in the contract notice and contract award notice remain within the contract. Although it is anticipated that some elements of the services may be removed from the contract on 1 April 2021, the modification for the extension period does not alter the overall nature of the contract. Nor is it substantial. Break points will be available to the Council throughout the second year to withdraw further services from the contract, and will enable the Council to assess when they are able to re-commence re-procurements or in-source services.

VII.2.2)Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU)
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:

This modification is made under the provision set out in Art. 72(1)(c) of Directive 2014/24/EU. Art. 72(1)(e) of the same Directive (non-substantial changes) also applies. The modification is also consistent with the UK Cabinet Office’s Procurement Policy Note 01/20: Responding to Covid-19. Please refer to section VI.3 (Additional Information) for the Council's reasons for this modification.

VII.2.3)Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU, average inflation in the Member State concerned)
Value excluding VAT: 250 000 000.00 GBP
Total contract value after the modifications
Value excluding VAT: 300 000 000.00 GBP