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United Kingdom-Prescot: Repair and maintenance services
Section I: Contracting authority
Section II: Object
Fusion21 Repairs and Maintenance Framework
The Fusion21 Reactive Repairs and Maintenance Framework will provide a flexible and efficient procurement solution for Fusion21 Members (including but not exclusive to property owners in the residential, education, health, local and central government sectors) to save money and generate social value.
Repairs services are one of the most important functions to our Members and Fusion21 is seeking to appoint contractors who can deliver these services to a high standard.
The Framework is split into three (3) separate lots to cover different value ranges of reactive repairs and maintenance and also includes the provision of call centre services as an additional Lot.
Call Centre Services
The call centre services will provide call handling for Fusion21 Members, responding to and managing calls on either an out of hours or 24/7 basis. This may include call handling across the housing, local authority, education and wider public sectors. The services include, but are not limited to:
— Out of hours / 24/7 emergency repairs call handling in line with Members agreed protocols,
— Anti-social behaviour (ASB) management – managing calls and providing reports,
— Planned and unplanned business continuity planning – to support any planned shut down time, staff training days, scheduled meetings etc. As well as call handling during unplanned periods, system failure etc,
— Contractor management – where required by the Member, allocating repair jobs to contractors in accordance with Member requirements which may include engaging local supply chains,
— Rental payments – accepting and allocating rental payments from tenants / customers
It is envisaged that up to 5 suppliers will be appointed to the Call Centre Services Lot, whilst ensuring sufficient national coverage
Reactive Repairs and Maintenance (up to GBP1 Million p/a)
The reactive repairs & maintenance Lot 1 is aimed at housing organisations and property owners / managers across all sectors looking to appoint a supply partner to deliver reactive repairs and maintenance on a term contract basis for contract values up to GBP1m per annum.
Designed to complement the existing Fusion21 offer to deliver a comprehensive property maintenance and repairs service this Lot will cover the following works:
— Reactive repairs and maintenance for all general building trades,
— Out of hours reactive emergency repairs,
— Void property repairs and major void improvements,
— Areas of planned / capital maintenance works where Members wish to combine responsive and planned work programmes.
Cost options on a project by project basis will include schedule of rates pricing, fixed price per property or any specific commercial model as required by Members.
It is envisaged that 8 suppliers will be appointed to the Framework for this Lot in each geographical region
Reactive Repairs and Maintenance (over GBP 1 million p/a)
The reactive repairs and maintenance Lot 2 is aimed at housing organisations and property owners / managers across all sectors looking to appoint a supply partner to deliver reactive repairs and maintenance on a term contract basis for contract values over GBP1m per annum.
— Void property repairs and major void improvements
— Areas of planned / capital maintenance works where
— Members wish to combine responsive and planned work programmes.
It is envisaged that 8 suppliers will be appointed to the Framework for this Lot in each geographical region.
Section III: Legal, economic, financial and technical information
Supply Partners will be expected to deliver social impact through delivery of contracts in accordance with Clause 24 of the Framework Agreement and submit proposals for delivery in the Method Statement submission.
Section IV: Procedure
Fusion21, Unit 2 Puma Court, Kings Business Park, Prescot, Knowsley, L34 1PJ
Electronically via the myTenders secure post box facility, opened by the Procurement & Supply Chain Manager of Fusion21
Section VI: Complementary information
12 months prior to the end of the 4 year Framework term.
The permissible users able to access this Framework can be clearly identified via the following link: https://www.fusion21.co.uk/procurement/frameworks-permissible-users/
In section IV.1.3 of this Notice where it states 'maximum number of participants to the Framework: 8' for clarity this means 8 per Lot in each geographical region and 5 for Lot 3.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=212381.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.