The route information service consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
It is a prerequisite that the contracting authority's opening hours and available by telephone, email, and chat will be 24 hours a day, 365 days a year.
Basic assignments route information:
- Process and answer incoming telephone calls, emails, and chats about route information
- Report statistics on incoming customer enquiries in the contracting authority's data warehouse
The customer centre services consists of answering and processing customer enquiries other than route information. It is a prerequisite that this is done by telephone, email, and chat within the following opening hours:
- Monday - Friday 07:00 - 21:00
- Saturday - Sunday 10:00 - 16:00
Basic assignments customer centre:
- Process and answer incoming customer enquiries via telephone, email, and chat
- Process and answer incoming enquiries about ordinary and special school transport
- Register and coordinate incoming Fleks bookings in the relevant data tool
- Assist the operators with quality assurance and driving lists for the Fleks routes
- Assist the contracting authority with monitoring the operation of the routes' real time system, and give notification of any errors
- Register reported deviations in the contracting authority's data warehouse
- Publish messages on route deviations
- Assist with refunds of unused tickets
- Report statistics on incoming customer enquiries in the contracting authority's data warehouse