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Luxembourg-Luxembourg: Provision of Consultancy Services to Support the EIB Group Complaints Mechanism
Section I: Contracting authority
Section II: Object
Provision of Consultancy Services to Support the EIB Group Complaints Mechanism
To implement its work and to make the most efficient use of in-house resources, the EIB-CM regularly calls upon the assistance of experienced service providers in required areas of interest necessitated by a complaint.
The nature of the services to be provided is assistance to the EIB-CM, based on its caseload and case-by-case need. Assistance required may vary from single expert opinions on allegations concerning large or complex projects (lot 1) to general case handling (lot 2).
Technical, Economic and Legal Assistance in the Assessment of Environmental and Social Risks and Impacts of EIB Group Operations
Technical, economic and/or legal assistance in the assessment of environmental and social risks and impacts of EIB Group operations.
See internet address provided in Section I.3).
Environmental and Social Assistance in Case Handling
Environmental and social assistance in case handling.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Upon written request to the EIB (see Section I.1)), the written record of the opening of tenders will be provided to economic operators who submitted a tender.
Section VI: Complementary information
Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under Section I.1) of this notice.
If tenderers or other interested parties, believe that the EIB committed an instance of maladministration, (e.g. it has failed to act in accordance with its established policies, standards and procedures or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see https://www.eib.org/en/about/accountability/complaints/index.htm) within one year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu).
Within two months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under Section VI.4.1) of this notice.