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Reino Unido-Glasgow: Servicios de consultoría comercial y en gestión
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Apartado I: Poder adjudicador
Apartado II: Objeto
Business Growth Consultancy Services Framework
Glasgow City Council requires a framework of consultants to deliver consultancy services in the area of Business Growth to SMEs across the city, to help deliver a sustainable growth agenda and improve the business start-up and survival rates in the city.
These services will be delivered under an unranked, multi-Lot framework, through a mix of 1-2-1 and group consultancy sessions on 10 topics detailed in this document.
The business structuring lot will provide support to help determine the assignment and coordination of roles, power and responsibilities within a business. It also defines how information flows between the different levels of management. Introducing a formal organisational structure can help put your business in a better position to achieve its objectives.
Services for this lot should include, but not be limited to, the following:
— board development,
— company structuring,
— business succession,
— company governance,
— ethical management.
European Regional Development Fund
The Business Growth lot will provide support to identify areas of improvement processes which help with improving some measure of an enterprise's success.
Business growth can be achieved either by boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs. Business growth is a function of the business lifecycle and can be influenced by industry growth trends.
— strategic planning,
— sales and marketing,
— change management,
— pitching and procurement,
— operations management,
— mergers and acquisitions.
Leadership, Skills and Resource
The leadership, skills and resource lot will provide support to involve reviewing existing leadership development processes and preparing a report on their future suitability and/or making recommendations for future actions. It will also provide a range of support across leadership and management as well as capacity building and comprehensive HR support.
— organisational development and succession planning,
— leadership and management,
— capacity building and HR support
Business Financial Management
The business financial management lot will allow support to be provided across a range of areas which will help with the efficient and effective management of money/funds in such a manner as to accomplish the objectives of the organisation. Strategic financial management not only manages a company's finances but allows them to be managed with the intention to succeed.
— financial management,
— financial readiness,
— preparing for investment,
— alternative finance,
— company valuation,
The design thinking lot will integrate design thinking principles into a range of organisations across different industry sectors.
Promoting the use of design principles and educating SMEs on the benefits directly linked to innovation, sustainability and resilience, this lot will see an increase in available support that creates design-led companies who can improve effective strategy and product/service development and manage organisational change.
— problem solving,
— testing and validation.
The business innovation lot will support the development of organisational processes for introducing new ideas, workflows, methodologies, services and/or products. This should help enable the achievement of goals across the entire organisation, with sights set on accomplishing core business aims and initiatives.
Innovation often begins with idea generation, wherein ideas are narrowed down during facilitated sessions, after which leaders consider the business viability, feasibility and desirability of each idea.
— understanding innovation (architectural, radical, incremental and disruptive),
— product (market-driven) innovation,
— service (business model) innovation.
The internationalisation lot will support businesses access overseas markets, offering an opportunity to increase sales to a much wider customer base. Exporting can be profitable for businesses of all sizes and lead to new job opportunities. Scottish businesses trading internationally have high productivity rates and are often more competitive, with research suggesting that SMEs who export perform better financially and grow more than twice as fast as those that do not.
There is already a comprehensive support structure nationally through SDI for exporting support, therefore this lot aims to fill the gaps in expertise or support businesses unable to leverage other public sector support.
— support for exporting,
— market analysis and development,
— structuring for internationalisation.
Digital Development and Innovation
The digital lot will provide support to businesses to use technology to benefit to its internal and external operations. The types of digital support will be varied but will allow businesses to use technology solutions to help their business to the next level.
— social media,
— ecommerce support,
— data analytics,
— mobile or internet technologies,
— customisation of software or app development,
— cloud computing,
— digital strategy.
The resilience lot will provide support that enables organisations to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets and overall brand equity. Business resilience goes a step beyond disaster recovery by offering post-disaster strategies to avoid costly downtime, shore up vulnerabilities and maintain business operations in the face of additional, unexpected breaches.
— business resilience,
— business continuity,
— risk management,
— business sustainability.
The business accelerator lot will provide support in a different, more targeted and innovative way for companies at various stages of growth. They will combine traditional teaching methodologies with guidance and mentorship.
Evidence suggests that SMEs and entrepreneurs who engage with business accelerators benefit from the opportunity presented, leading to greater collaboration with other entrepreneurs and businesses that can yield benefits that allow the business to grow at an accelerated rate.
All Accelerator programmes under this lot must be delivered over a maximum 6 month period. Each programme will accommodate between 10 – 15 participants. The duration and frequency of the programme is down to the supplier, but should be a minimum of 8 days face-to-face.
There are four distinct acceleration areas that this framework seeks to develop:
— high growth acceleration,
— pre-start/early stage acceleration,
— social enterprise growth acceleration,
— creative industries acceleration.
Apartado III: Información de carácter jurídico, económico, financiero y técnico
As part of the technical submission, bidders are required to provide detail of all relevant industry standards, accreditation, affiliations or memberships that they may hold.
Examples of relevant qualifications may include the following. Please note, this list is not exhaustive and organisations may choose to include others not listed here.
— Small Business Charter,
— Federation of Small Businesses (FSB),
— Entrepreneurial Scotland,
— Academic Qualifications including MBAs and PhDs.
Submission of this information will not be used as part of the evaluation process, though it is a mandatory requirement for bid submission.
There is a minimum financial requirement that affects trading performance and balance sheet strength. Financial requirements should be calculated on latest filed full accounts with Company House.
Applicants who do not comply with the financial requirements, but are part of a Group, can provide a parent guarantee if the parent company satisfies the financial requirements stipulated above.
The successful supplier will be required to provide the last 3 years of fully audited accounts at company House, in order to provide documentary evidence that the financial requirements have been met which shall be requested via a request for documentation PCS-T.
The Council reserves the right at its own discretion to seek such other information from the Applicant in accordance with Regulation 61(7) or Regulation 61(8) of the Public Contracts (Scotland) Regulations 2015 to prove the Applicant’s economic and financial standing.
Any bidder that fails to achieve or exceed the criteria as stated above will be excluded at this stage.
Applicants who are subsequently appointed to the Contract shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to economic and financial standing. The Council notes Regulation 60(9) and 60(11) of the Public Contracts (Scotland) Regulations 2015 and reserves the right to refuse to award a contract following a mini-competition should the applicant no longer meet the requirements set out in this ESPD.
In order to pass the Financial check section of the contract, it is mandatory for companies to attain the undernoted:
Trading performance ratio:
— an overall positive outcome on pre-tax profit to turnover over a 3 year period,
— exceptional items occurring in the normal course of business can be excluded from the calculation,
— balance sheet strength,
— net worth of the organisation must be positive,
— intangibles can be included for purposes of the total assets figure,
— the above would be expressed in the ratio total assets/total liabilities,
— applicants who have been trading for less than the 3 years noted above must provide evidence that they are complying with the above minimum financial requirements for the period in which they have been trading.
Apartado IV: Procedimiento
City of Glasgow
Apartado VI: Información complementaria
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 13371. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
A summary of the expected community benefits has been provided as follows:
The specific community benefits menu items detailed below are stipulated as a particular requirement for inclusion within a contract.
Bidders must confirm that they will meet these obligations in full and these will form part of the contractual terms.
SCD03 – business mentoring for a social enterprise, third sector organisation or supported business.
Community benefits for the framework will be delivered under the above outcome and based on the delivery of consultancy services (as specified in the ITT document) to social enterprises and third sector organisations who have not or would not qualify for the award of a business voucher.
The consultancy services to be delivered as community benefits will be the same as are delivered by the suppliers under the framework lots. The Council would expect that the same people who deliver the services on the framework would be ones to deliver the services under Community benefits.
Community benefits delivery will be mandatory under the Framework Agreement, but will be subject to the breaching of a threshold of number of days of work awarded to a supplier across all framework lots they are appointed to.
This threshold will be 10 days.
Beyond the threshold, for each day of work awarded to a supplier, they will be required to deliver 0,25 days of services (approximately 2 hours) to an agreed organisation.
For example, for 20 days of work awarded under the framework, there would be a total of 2.5 days of services to be delivered as community benefits.
The Council’s Development and Regeneration Services (DRS) Department will assist suppliers in engaging with strategic leads to connect them with social enterprises, SMEs, etc. for community benefits delivery.
Bidders should note that if they are currently offering these services to similar organisations within the Glasgow city boundary as part of their business operations or under another contract with Glasgow City Council, and it is in line with the definition of the community benefits outcome, then this can be counted towards the total number of days/hours required for the framework.