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Diensten - 285664-2018

03/07/2018    S125    Services - Contract notice - Competitive dialogue 

United Kingdom-Warrington: Telecommunications services

2018/S 125-285664

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Your Housing Group
Postal address: 602 Aston Avenue, Birchwood
Town: Warrington
NUTS code: UKD
Postal code: WA3 6ZN
Country: United Kingdom
Contact person: Susan Duncan-Wood
Telephone: +44 7458062841

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Information about joint procurement
The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Housing and community amenities

Section II: Object

II.1)Scope of the procurement

YHG Procurement of Mobile Telephony Services

II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

Your Housing Group is seeking to source a single service provider who can;

Supply mobile user hardware, smartphones and tablets

Provide connections with full coverage and network capacity across our whole estate, North West, Yorkshire and Midlands.

Facilitate a roll-out of new hardware and SIMs to all users, circa 800, across several locations within 28 days from contract award.

Design and deploy appropriate solutions in locations where colleagues have experienced significant lack of service, both in building and certain geographies.

Offer the ICT teams innovation & insight, helping them to provision, agile pioneering and creative Working Better solutions.

II.1.5)Estimated total value
Value excluding VAT: 2 600 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKD
Main site or place of performance:


II.2.4)Description of the procurement:

Your Housing Group is a new generation of housing provider, with over 28 000 homes across the North West, Yorkshire and the Midlands we are currently implementing a major transformation programme transforming our entire operation to digital. This programme, Working Better is supported by the ICT team by the provision of modernised and improved technologies to support our pioneering and creative workforce for more agile, efficient and effective ways of delivering our services.

The main focus of this procurement is for the Contracting Authority, (YHG) to source a single service provider who can offer a solution that provides user hardware and connections with sufficient voice and data capacity and coverage across the entire geography to allow all our Agile Workers, who have mobile phones, tablets / laptops, the flexibility to work on the move and be genuinely mobile and agile.

The selected service provider will be expected to employ the latest technologies and developments to add value and to support the Contracting Authority in delivering its short and potentially medium and long-term vision. The successful partner will be able to not merely provide handsets and SIMs, but can also demonstrate significant capabilities and expertise in delivering and supporting all elements of telecommunications that an Agile workforce demands. They need to be willing and able to innovate and problem solve, working alongside ICT to design solutions for any locations, in building or geographies where YHG have significant lack of service. This will be a topic for Dialogue, based on case studies of our current problem sites.

The current estate comprises: circa 1 200 connections, 300 Voice Only, 600 Voice and Data and 300 Data connections, hardware is in the main: Samsung A5 and A3, Nokia entry level phones, Samsung Tab Actives and DO SIMs in HP Elitebooks. (NB Laptop provision is out of scope of this procurement) Providing a data only SIM to all laptop users circa 600 is an aspiration and may be within scope, should that not be cost prohibitive.

The size of the estate may flex somewhat depending on changing size of the organisation and the YHG preferred method of managing connections is that numbers are not re-used, therefore a minimum term per SIM is not a optimal solution.

YHG IT Service Team would prefer the proposed solution / service provider to offer implementation services that provide a seamless roll-out and migration to users, which has minimal impact on YHG employees and operations, enabling YHG to operate business as usual during any transition phase. Given the criticality of mobile communications, roll-out and transition will be a topic for Dialogue.

YHG IT Service Team require a fully supported service which provides them with a single point of contact for both fault reporting and customer support. They require the ability to log calls 24/7 and would prefer the ability to self-serve via a portal for day-to-day management of the estate, and billing / usage enquiries.

Given the timescales for the implementation and the criticality of mobile communications for Agile Workers and the degree of change taking place across the business we are seeking an established and referenceable solution that we can be confident will meet our requirements.

Total contract value is expected to be between 1 800 000 GBP and 2 600 000 GBP depending on the choosen solution, the useful lifecycle of the hardware provided, any increase / decrease in connections and usage and the length of the contract which may be between 2 and 6 years duration.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 2 600 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The initial contract term will be for 2 years with up to 4 optional I year extensions based on YHG strategy and performance of the contract, up to a maximum contract period of 6 years. Details of extension options are set out in the procurement documents.

II.2.9)Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 5
Objective criteria for choosing the limited number of candidates:

The criteria for limiting the number of candidates is set out in the Selection Questionnaire

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

As set out in the Selection Questionnaire

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

Under this contract the successful provider will be required to actively participate in the achievement of social policy objectives relating to digital inclusion and sector awareness activities. Accordingly the contract performance conditions may relate in particular to social and environmental considerations.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1.1)Type of procedure
Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 30/07/2018
Local time: 08:30
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 07/08/2018
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

The Contracting Authority reserves the right to cancel the procurement and not to proceed with the award of any contract at any stage of the procurement process and / or to award only part or parts of any contract. Save for any mandatory periods, the timescales indicated in this notice are indicative and the Contracting Authority reserves the right to amend the same.

Note: to register your interest in this notice and obtain any additional information please visit the myTenders Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last-minute problems.

Note: to register your interest in this notice and obtain any additional information please visit the myTenders Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(MT Ref:212455)

VI.4)Procedures for review
VI.4.1)Review body
Official name: Your Housing Group
Postal address: 602 Aston Avenue, Birchwood
Town: Warrington
Postal code: WA3 6ZN
Country: United Kingdom
Telephone: +44 1925592788
VI.4.2)Body responsible for mediation procedures
Official name: Centre for Effective Dispute Resolution
Postal address: 70 Fleet Street
Town: London
Postal code: EC4Y 1EU
Country: United Kingdom

Internet address:

VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: