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Supplies - 288084-2015

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15/08/2015    S157

United Kingdom-Matlock: Software package and information systems

2015/S 157-288084

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Official name: Derbyshire County Council
Postal address: County Hall
Town: Matlock
Postal code: DE4 3AG
Country: United Kingdom
Contact person: Transformation Service
For the attention of: Natasha Brown

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from:
The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Supply of a Contact Centre Telephony and Multi-Channel Customer Engagement Solution.
II.2)Type of contract and place of delivery or of performance
Within the geographical boundaries of Derbyshire.


II.3)Information on framework agreement
The notice involves the establishment of a framework agreement: no
II.4)Short description of nature and quantity or value of supplies or services:
The Council would like to hear from organisations willing to share information about their contact centre telephony and multi-channel customer engagement solutions to gauge the likely level of interest in the project from the market. This will enable the Council to gain a better understanding of the solutions available, the ways in which they could be supplied, an indication of the likely costs, and help determine the most effective way of packaging and scoping its requirements for any future procurement opportunity. As such the Council is undertaking a soft market testing exercise to engage with organisations and share information.
The soft market testing document is available to download for completion by interested organisations who register on the Council's electronic tendering system at
The applicable dates for this soft market testing exercise are as follows:
Deadline for submission of questions: 11 am on Monday, 24.8.2015
Answers to these questions will be provided by: 5 pm on Thursday, 27.8.2015
Deadline for submission of completed soft market testing documents: 11 am on Friday, 4.9.2015.


This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

48000000 Software package and information systems, 48500000 Communication and multimedia software package, 48510000 Communication software package, 48520000 Multimedia software package

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.8)Additional information:

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
N/A — soft market testing exercise.
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice: