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Belgium-Brussels: Study on switching retail financial services and products
Section I: Contracting authority
Section II: Object
Study on switching retail financial services and products
The Commission's Consumer Financial Services Action Plan adopted on 23.3.2017 sets out ways to provide European consumers with greater choice and better access to financial services across the EU. In this context, the Commission has undertaken to explore what measures can make it easier for consumers to switch to more advantageous retail financial services and products, building on what has already been achieved through the Payment Accounts Directive (PAD).
The tasks are to be performed on the contractor’s premises. A maximum of 4 co-ordination meetings with the contracting authority will be held in Brussels or by video conference.
The study should assess potential benefits from switching and detriments from staying with the same products and map existing regulatory obstacles and commercial practices in order to explain how they influence consumer behaviour and may prevent consumers from getting the most advantageous products.
The study should also map and assess regulatory, policy and commercial measures encouraging switching or helping consumers get better deals.
See procurement documents.
Section III: Legal, economic, financial and technical information
Section IV: Procedure
Tenders will be opened in public session on 11.9.2018 at 14:00 — Meeting room 06/A030 – Rue de Spa, no 2 – B-1000 Brussels.
A maximum of two representatives per tender can attend the opening of tenders. For organisational and security reasons, the tenderer must provide the full name and ID or passport number of the representatives at least 3 working days in advance to: EC-FISMA-CONTRACTS@ec.europa.eu. Failing that, the contracting authority reserves the right to refuse access to its premises.
Section VI: Complementary information
Within two months of the notification to the plaintiff or, in the absence thereof, of the day on which it came to knowledge. A complaint to the European Ombudsman does not have as an effect either to suspend or to open a new period for lodging appeals.