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France-Paris La Défense: Computer-related management services
Contract notice – utilities
Section I: Contracting entity
Section II: Object
Contract notice for SESA services — SRE operation of applications — for the Enedis DSI (APPS)
This contract notice concerns the establishment of a framework contract without a financial commitment called SESA (SRE Application Operating Services) for the operation of Enedis project management applications, automation and industrialisation of the usability of applications.
The IT operator Enedis wishes to entrust to a single holder:
— all operations for the standard and important applications of Enedis;
Supervision (level 1 alert handling and gestures) of all Enedis applications,
— the operation of tools for all Enedis applications.
The services will be carried out only in France, on the premises of Enedis, in the Parisienne region or in the Lyonnese region and on the contractor’s secure site.
(1) Precautionary of the service
Supervision, application management and system, expertise, automation and industrialisation;
— coordination between the operator’s teams, the DSI project teams and the Enedis business teams.
To date, all these activities represent an estimated load plan of around 100-120 FTE.
The contractor is expected to carry out the above activities in an outsourced service centre (setting up a secure site of the contractor in compliance with safety rules) and in commitment of results in order to meet Enedis’ reliability and responsiveness requirements. The contractor must be able to meet the requirements of the inspection tower by relocating the supervision activity to the Enedis site.
Depending on their criticisms and characteristics, Enedis will operate all or part of these activities for applications within the scope of the service:
Supervision (incident detection, Alerting, etc.),
— applicative conduct,
— system operation,
The operational activities within the scope of the service are as follows:
— detection of incidents,
— crisis management,
— access management,
— life cycle (onboarding and clearing),
— incident handling,
— processing of applications,
— handling of problems,
— MEP support,
Usability (run, unit tests, PRA, etc.),
— prevention/MCO (installation of versions produced in the RTO)/performance,
Automation and industrialisation,
— use of tools,
— technical officers, Chargés d’affaires (contractual partner),
— technical projects.
2) Technical parameter (non-exhaustive)
Operating systems: RHEL 7.x and Windows Server,
— Web server: Apache, IIS,
Application server: Tomcat, JBoss, Weblogic,
— Container service: Kubernetes, Hadock,
— SGBD: Oracle, PostgreSQL, MariaDB, MS SQL Server,
— supervisory tools: Newtest, TrueSigth, Centreon, APPDynamics,
— monitoring tools: Graphana,
Automation: Jenkins, Ansible,
— SAP: 4/HANA.
3) dimensioning elements & technology
In-use applications are hosted in two ways, in two datacenters (Legacy) and in the Cloud. Currently, the operation of the datacenter applications is the responsibility of the APPS Department and that in the Cloud is the responsibility of the APPSM Department. the operation of all these applications will be entrusted to the contractor.
Indicative volumes likely to change during the duration of the contract:
— applications with single hosting (Cadi): 166 applications (including 140 applications in the cloud);
— “standard” criticality applications (hosting, application driving and system): 100 applications (including 30 applications in the cloud);
— ‘Important’ criticality applications (hosting, application driving and system): 12 applications;
— Operating load: 9000 servers;
— requests for work: 1600/mois;
— incidents: 5000/mois.
Crises for “standard” and “important” applications
— 51 crises for ‘standard’ applications with an average duration of 59 hours;
— 20 crises for “large” applications with an average duration of 60 hours.
Automated production (MEP) (CD platform):
— 716 MEPs for critical applications in the year,
— 568 MEPs for standard and important applications.
Three options with a duration of one year each are foreseen.
The duration of the contract referred to in heading II.2.7 includes the options for duration.
By way of indication, the volumes of services covered by this purchase identified in section 2.2.4 may change according to Enedis’ activity.
For information purposes, the undertaking intends to take into account, among the award criteria, the proportion of activity covered by the contract which the tenderer undertakes to have carried out by workers with disabilities.
Section III: Legal, economic, financial and technical information
Applicants must provide a declaration on their honour that they do not fall into any of the situations referred to in Articles L. 2141-1 to L. 2141-5 and L. 2141-7 to L. 2141-11 of the Public Procurement Code, in particular that they fulfil the obligations concerning the employment of disabled workers laid down in Articles L. 5212-1 to L. 5212-11 of the Labour Code. This declaration must be submitted by the individual candidates and by each member of a candidate group and, where applicable, by the subcontractors submitted.
The applicant must submit an extract from the relevant register such as a KBIS extract or, failing that, an equivalent document identifying the candidate. This document is to be provided by individual applicants and by each member of a candidate group.
If no proof is provided, the application may be rejected.
The applicant must provide the financial statements (balance sheets and profit and loss accounts) for the last three financial years available, demonstrating its financial sustainability.
The candidate must also provide its administrative information in the Excel file “RFX-RFI_SESA Response Framework” available in the Procurement Portal (in accordance with section VI.3 of this contract notice) under reference RFx_10351.
The candidate must meet the suitability (A) and informative criteria (I) and provide the required information in the Excel file ‘RFI_Provision of SRE Operation Services for SESA Applications’ available on the Procurement Portal (in accordance with section VI.3 of this opinion9 under reference RFx_10351).
If, in view of the date on which his business was set up, the applicant does not have all the information available, provide equivalent evidence.
Candidates or each member of a candidate group must provide proof of compliance with these minimum conditions in the application file responding to this notice.
(4) The applicant must submit a financial statement (balance sheets and profit and loss accounts) for the last three financial years available, demonstrating its financial sustainability (or equivalent). (I)
(5) The applicant must provide the annual turnover in France for the last three financial years available. (I)
(6) The candidate must give the percentage of the turnover of the ‘Operation and Application Administration’ tender over the last three financial years available of the legal entity providing the reply.
(7) The applicant shall present the percentage of turnover of the operational service and application administration info-management over the last three years of the responding legal entity.
Have a turnover in the last financial year of at least EUR 36 000 000 (eliminatory).
Information and formalities necessary for evaluating if the requirements are met:
the candidate will take note of the technical document “SESA-RFI V1”.
The applicant must complete in full the excel file “RFX-10351_RFI_Services — SRE operating services for applications, SESA” available at: https://pha.edf.com — in rfx_10351.
(1) The applicant will give a general presentation of the company (s) (i);
(2) The applicant must submit, in summary form, the offer of a service associated with the ‘operation of applications’ of the company (s); (I)
(3) The applicant shall draw up a summary of his understanding of the need in a maximum of four pages in which, in particular in the event of an appeal, a consortium must be presented to present how his GME guarantees the expected quality of service on a lasting basis.
(6) The applicant must communicate the total number of staff in France over the last three financial years, including the proportion devoted to operation and application operation, indicating the percentage of staff employed on a permanent contract. (I)
(9) The candidate must specify how it addresses and safeguards the outsourcing of all or part of the service to its own premises in accordance with EDF technical standards (Annex A). For each site highlighted in its reply, it will set out in the form of a table all the points to be sent in Annex A, indicating systematically whether they are already compliant or capable of moving towards these requirements. (I)
(10) The candidate must specify how he/she will address and secure the outsourcing of all or part of the Service to his own premises in accordance with the OSE requirements of Enedis (Annex B). For each site highlighted in its reply, it will list in the form of a table all the points to be sent in Annex B, indicating systematically whether they are already compliant or capable of moving towards these requirements.
(11) The applicant will demonstrate its ability to operate application supervision (level N0) in 24/7, providing two concrete examples applicable to the Enedis context. (I)
(12) The candidate must demonstrate his/her ability to intervene in application driving outside working hours and working days (20-7h + weekend and public holidays). It will indicate the conditions and constraints to guarantee these interventions. (I)
(13) The candidate will train through practical experience how it ensures, throughout the service, the performance of the operating activities (N1/N2) associated with the operation (application and system) of the Enedis applications, in accordance with the framework described in the contract notice and the expected performance commitment. It will identify the profiles he intends to associate with the defined activities. (I)
(14) The candidate will train through practical experience how it ensures, throughout the service, that the activity “Relation Partnership Operator” described in the contract notice will be carried out, specifying in particular the associated profiles.
(15) The applicant will describe significant experience in implementing SRE practices (including “error budget”) in the context of the application operation. (I)
(16) The candidate must indicate through practical experience, which has led to a reduction in processing costs, how he/she ensures throughout the service the implementation of a shift/left process (N3 = > N2 = > N1) until automation. (I)
17-18-19) (I) The applicant shall provide three verifiable references (provide customer contact) of less than three years (including at least one end-to-end insurance from N0 to N3) over an equivalent perimeter (volumetry, technology, etc.) and a similar context (level of commitment and confidentiality,...) covering the following activities:
Supervision of applications,
Industrialisation and automation.
Applicants must be able to provide evidence of:
1. (7) at least one service provider centre dedicated to the operation and active application line open over the service range 7h-20h, (2-8) during week. The applicant must identify the service centres active in France, dedicated to the operation covering the range of services in 7h-20h (2-8) during the week that he can make available, indicating the location, the number of work positions and the existing (eliminatory) equipment.
2. (8) a staff of at least 40 persons assigned to the operating profiles N1, N2 and N3 (junior seniority Bac + 5, senior and senior) attached to the application driving offer over the last three years. The applicant must indicate the resources available on the proposed dedicated service centre (s), specifying the quantity and quality of the resources he can charter for operation and application conduct in France (eliminatory).
Financing from own resources. Payment within 60 days of the date of issue of the invoice and payment on account corresponding to the services provided.
In the case of a group of undertakings, one of the members of the group shall be appointed as the representative. He shall coordinate the services provided by each member of the group, represent them with Enedis and shall be jointly and severally liable for the contractual obligations of each of them. Enedis accepts joint or solidarity-based groups. The Trustee shall be jointly and severally liable. Without prejudice to Article 50.I of the Ordinance of 23.7.2015, the composition of the group may not be changed between the date on which applications are submitted and the date on which the contract is signed, except in the case of company restructuring or if the group provides evidence that one of its members is unable to carry out its task for reasons which are not for its part. With the exception of tenderers in the adapted and protected sector, a tenderer who will propose a tender in respect of a consortium may not submit a tender individually or in respect of another group.
Section IV: Procedure
Section VI: Complementary information
In order to respond to this contract notice, candidates must register on EDF’s Procurement Portal — Request for information no rfx_10351 — and attach the supporting and information documents requested to this contract notice.
Interested candidates, who have not yet registered, will refer to the “Achats” homepage on the site. https://pha.edf.com — using the link in the insert: “New Supplier? Referencing”.
A document entitled ‘Identification of members of the group and distribution of services’ is available in the collaborative space for suppliers on the ‘Purchasing’ portal.
The consultation will be carried out by e-Tender via EDF’s e-Procurement portal (https://pha.edf.com)
EDF reserves the right to award the contract on the basis of the initial tenders without negotiation.
As part of the dematerialisation of its procedures, EDF SA informs all tenderers that electronic signature of contracts is preferred, whether they are awarded to a single undertaking or a consortium of undertakings.
— all the documents submitted by the candidates must be produced in French,
— to submit the documents requested in this contract notice, candidates are invited to reply by accessing the request for information rfx_10351 via EDF’s procurement portal: https://pha.edf.com — after registering.
For further information, please contact Ivalua’s Helpdesk at + 33 184770026 (France and international) from Monday to Friday from 8: 00 to 18: 00 CET (French time) or by e-mail to: firstname.lastname@example.org
To access the information request “RFx_10351”:
— log on to https://pha.edf.com
— on the homepage of the site, click on my RFX and select RFx_10351,
— read and accept the confidentiality agreement in order to have visualisation access to the RFX,
— on the “acknowledge receipt” tab, tick “I want to reply” or “I do not wish to reply”,
— the ‘reply’ tab will enable you to provide your answers to this RFX,
The candidate must provide the answers and respond to all the information requested in this contract notice. In the event of non-compliance, the contracting entity reserves the right to reject the application.
— in the case of a consortium in accordance with III.1.8, candidates must provide the information requested in this notice for all members of the group,
— candidates must provide the information requested in this notice for their company to which they belong and also for any subcontractor (s)/co-contractor (s),
— applicants must comply strictly with the deadline for submission of applications set out in Section IV.
In the event of non-compliance, the contracting entity reserves the right to reject the application.