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Services - 298264-2020

26/06/2020    S122

Belgium-Brussels: End-User Support Services — Service Mode (EUSS-SM)

2020/S 122-298264

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Regulation (EU, Euratom) No 2018/1046

Section I: Contracting authority

I.1)Name and addresses
Official name: European Commission, Directorate-General for Informatics, Directorate for Strategy and Resources, ICT Procurement and Contracts Unit
Postal address: Rue Montoyer 15,Office: 07/P001
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Postal code: 1000
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/info/departments/informatics_en
Address of the buyer profile: https://ec.europa.eu/info/funding-tenders/tender-opportunities-department/informatics-tenders-and-contracts_en
I.1)Name and addresses
Official name: Education, Audiovisual and Culture Executive Agency (EACEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://eacea.ec.europa.eu/homepage_en
I.1)Name and addresses
Official name: Consumers, Health, Agriculture and Food Executive Agency (CHAFEA)
Town: Luxembourg
NUTS code: LU000 Luxembourg
Country: Luxembourg
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: http://ec.europa.eu/chafea/
I.1)Name and addresses
Official name: Executive Agency for Small and Medium-sized Enterprises (EASME)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/easme/en
I.1)Name and addresses
Official name: European Research Council Executive Agency (ERCEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://erc.europa.eu/
I.1)Name and addresses
Official name: Research Executive Agency (REA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/info/departments/research-executive-agency_en
I.1)Name and addresses
Official name: Innovation and Networks Executive Agency (INEA)
Town: Brussels
NUTS code: BE100 Arr. de Bruxelles-Capitale / Arr. van Brussel-Hoofdstad
Country: Belgium
Contact person: DIGIT Contracts Info Centre
E-mail: digit-contracts-info-centre@ec.europa.eu
Telephone: +32 229-60762
Fax: +32 229-57702
Internet address(es):
Main address: https://ec.europa.eu/inea/en
I.2)Information about joint procurement
The contract involves joint procurement
I.4)Type of the contracting authority
European institution/agency or international organisation
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

End-User Support Services — Service Mode (EUSS-SM)

Reference number: DIGIT/A3/PO/2018/015
II.1.2)Main CPV code
72000000 IT services: consulting, software development, Internet and support
II.1.3)Type of contract
Services
II.1.4)Short description:

End-user support services for the digital workplace and for information systems provided to the European Commission and executive agencies. See internet address: https://etendering.ted.europa.eu/cft/cft-documents.html?cftId=5193

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 650 465 134.80 EUR
II.2)Description
II.2.1)Title:

End-User Support Services for the Digital Workplace (EUSS-DWP)

Lot No: 1
II.2.2)Additional CPV code(s)
72200000 Software programming and consultancy services
72253000 Helpdesk and support services
72253100 Helpdesk services
72611000 Technical computer support services
II.2.3)Place of performance
NUTS code: BE BELGIQUE-BELGIË
NUTS code: IT ITALIA
NUTS code: IE IRELAND
NUTS code: LU LUXEMBOURG
NUTS code: DE DEUTSCHLAND
NUTS code: ES ESPAÑA
NUTS code: NL NEDERLAND
Main site or place of performance:

The locations of the participating EU institutions. For further information, see https://etendering.ted.europa.eu/cft/cft-documents.html?cftId=5193

II.2.4)Description of the procurement:

End-user support services for the digital workplace related to the IT service management for the integrated and consolidated IT desktop environment of the European Commission and the executive agencies. For further information, see https://etendering.ted.europa.eu/cft/cft-documents.html?cftId=5193

II.2.5)Award criteria
Quality criterion - Name: Quality of the technical offer / Weighting: 60 %
Price - Weighting: 40 %
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU administrative appropriations.

II.2.14)Additional information
II.2)Description
II.2.1)Title:

End-user Support Services for Information Systems (EUSS-IS)

Lot No: 2
II.2.2)Additional CPV code(s)
72000000 IT services: consulting, software development, Internet and support
II.2.3)Place of performance
NUTS code: IT ITALIA
NUTS code: DE DEUTSCHLAND
NUTS code: IE IRELAND
NUTS code: NL NEDERLAND
NUTS code: ES ESPAÑA
NUTS code: BE BELGIQUE-BELGIË
NUTS code: LU LUXEMBOURG
Main site or place of performance:

The locations of the participating EU institutions. See https://etendering.ted.europa.eu/cft/cft-documents.html?cftId=5193

II.2.4)Description of the procurement:

End-user support services for information systems (EUSS-IS) for the support of the information systems, their users and service infrastructure. For further information, see https://etendering.ted.europa.eu/cft/cft-documents.html?cftId=5193

II.2.5)Award criteria
Quality criterion - Name: Quality of the technical offer / Weighting: 60 %
Price - Weighting: 40 %
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

EU administrative appropriations.

II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 215-526600
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: DI-07810
Lot No: 1
Title:

End-user Support Services for the Digital Workplace (EUSS-DWP)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
10/06/2020
V.2.2)Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Official name: Atos Belgium SA/NV
National registration number: 0401848135
Postal address: Da Vincilaan 5
Town: Zaventem
NUTS code: BE241 Arr. Halle-Vilvoorde
Postal code: 1930
Country: Belgium
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 206 667 629.89 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 57 %

Section V: Award of contract

Contract No: DI-07811
Lot No: 2
Title:

End-user Support Services for Information Systems (EUSS-IS)

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
10/06/2020
V.2.2)Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Official name: Intrasoft International SA
National registration number: B56565
Postal address: rue Nicolas Bove 2B
Town: Luxembourg
NUTS code: LU000 Luxembourg
Postal code: 1253
Country: Luxembourg
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: Cronos International SA
National registration number: B82985
Postal address: Rue Pafebruch 89A
Town: Capellen
NUTS code: LU000 Luxembourg
Postal code: 8308
Country: Luxembourg
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Axianseu Digital Solutions SA
National registration number: 500074372
Postal address: Edifício Atlantis Av. D. João II, 44C, Piso 5
Town: Lisbon
NUTS code: PT170 Área Metropolitana de Lisboa
Postal code: 1990-095
Country: Portugal
The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 443 797 504.91 EUR
V.2.5)Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 25 %

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: General Court
Postal address: rue du Fort Niedergrünewald
Town: Luxembourg
Postal code: L-2925
Country: Luxembourg
E-mail: generalcourt.registry@curia.europa.eu
Telephone: +352 4303-1
Fax: +352 4303-2100
Internet address: http://curia.europa.eu
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Within 2 months of the notification to the plaintiff or, in absence thereof, of the day on which it came to the knowledge of the plaintiff an action for annulment could be launched. Any request made and any reply from the contracting authority or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment or to open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated in section VI.4.1).

VI.5)Date of dispatch of this notice:
19/06/2020