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Services - 306266-2023
23/05/2023    S98

Irlande-Dublin: Services de technologies de l'information, conseil, développement de logiciels, internet et appui

2023/S 098-306266

Avis en cas de transparence ex ante volontaire

Services

Base juridique:
Directive 2014/24/UE

Section I: Pouvoir adjudicateur/entité adjudicatrice

I.1)Nom et adresses
Nom officiel: Health Service Executive
Adresse postale: Dr. Steeven's Hospital, Dublin 8
Ville: Dublin
Code NUTS: IE Éire / Ireland
Code postal: D08W2A8
Pays: Irlande
Point(s) de contact: Brendan White
Courriel: brendan.white@hse.ie
Téléphone: +353 878377365
Adresse(s) internet:
Adresse principale: https://www.hse.ie/eng/
Adresse du profil d’acheteur: https://www.etenders.gov.ie/
I.4)Type de pouvoir adjudicateur
Organisme de droit public
I.5)Activité principale
Santé

Section II: Objet

II.1)Étendue du marché
II.1.1)Intitulé:

Enterprise appointment scheduling solution

II.1.2)Code CPV principal
72000000 Services de technologies de l'information, conseil, développement de logiciels, internet et appui
II.1.3)Type de marché
Services
II.1.4)Description succincte:

The HSE procured, under the provisions of Article 32.2.(c) of the EU Procurement Directive (2014), an electronic appointment scheduling service in 2020 to deliver the integrated processes across referral to appointment management to support public health services in the context of the Covid 19 pandemic.

The procured solution (Swiftqueue) is used to manage appointment booking, cancellations and rebooking across all Health Care settings and the ability for citizens and healthcare workers to self-refer on-line. The SwiftQueue appointment scheduling service is delivered as a fully managed service, including the supporting technologies and integration platforms required.

The HSE wishes to extend the current contract arrangement annually to allow for continuity of safe delivery of public health services for an interim period of up to 3 years pending completion of national approval processes and a new competitive tender process.

II.1.6)Information sur les lots
Ce marché est divisé en lots: non
II.1.7)Valeur totale du marché (hors TVA)
Valeur hors TVA: 3 225 000.00 EUR
II.2)Description
II.2.2)Code(s) CPV additionnel(s)
48800000 Systèmes d'information et serveurs
48814000 Systèmes d'information dans le domaine médical
II.2.3)Lieu d'exécution
Code NUTS: IE Éire / Ireland
Lieu principal d'exécution:

Public healthcare facilities across Ireland

II.2.4)Description des prestations:

The HSE procured, under the provisions of Article 32.2.(c) of the EU Procurement Directive (2014), an electronic appointment scheduling service in 2020 to deliver the integrated processes across referral to appointment management to support public health services in the context of the Covid 19 pandemic.

The procured solution (Swiftqueue) is used to manage appointment booking, cancellations and rebooking across all Health Care settings and the ability for citizens and healthcare workers to self-refer on-line. The solution was also used to address the increased demand for appointments arising from social distancing requirements.

A single national solution was essential to ensure standard data capture and quick reliable reporting for the scheduling and uptake of pandemic related appointments. This enabled the HSE to have early access to uptake levels etc and to support target programmes to increase uptake in poor performing geographic locations. The Swiftque application was extended to include the following campaigns: Covid -19 vaccination/booster, Civil Registration Service, Flu, Mpox and HPV vaccinations.

The SwiftQueue appointment scheduling service includes the supporting technologies and integration platforms, delivered as a fully managed service. The HSE wishes to extend the current contract and potentially extend its scope to allow for continuity of safe delivery of public health services for an interim period of up to 3 years.

The HSE is currently finalising a business case for the procurement of an Enterprise Appointment Scheduling System. Subject to the completion of the relevant DGOU approvals process, we aim to commence a new competitive tendering process for an Enterprise Appointment Scheduling System. The HSE will take appropriate measures in the new procurement process to ensure the method used for the assessment of tenders is based on objectively verifiable and non-discriminatory criteria which shall not unduly favour or disadvantage qualifying economic operators.

Indicative annual costs for the service are as follows:

2023 Indicative Annual Costs

Prof Services SaaS License SMS Total

€271,449 €1,544,202 €1,409,349 €3,225,000

II.2.5)Critères d’attribution
Prix
II.2.11)Information sur les options
Options: non
II.2.13)Information sur les fonds de l'Union européenne
Le contrat s'inscrit dans un projet/programme financé par des fonds de l'Union européenne: non
II.2.14)Informations complémentaires

Section IV: Procédure

IV.1)Description
IV.1.1)Type de procédure
Procédure négociée sans publication préalable
  • Nouveaux travaux/services consistant dans la répétition de travaux/services existants et commandés dans des conditions rigoureusement conformes à celles figurant dans la directive
Explication:

Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below:

• A change of contractor cannot be made for economic and technical reasons (including requirements of interchangeability or interoperability with existing equipment) and such a change would cause significant inconvenience and substantial duplication of costs for the contracting authority.

Explanation:

Article 32.3(b) of the Directive provides for direct negotiation with an incumbent supplier to replace or extend supplies where changing supplier would lead to incompatibility or disproportionate technical difficulties in operation and maintenance. The implementation of the SwiftQueue system involved integration with multiple existing health service systems using standard interfaces.

The HSE wishes to extend the current contract and potentially extend its scope to allow for continuity of safe delivery of public health services for an interim period of up to 3 years.

The HSE is currently finalising a business case for the procurement of an Enterprise Appointment Scheduling System. Subject to the completion of the relevant DGOU approvals process, we aim to commence a new competitive tendering process for an Enterprise Appointment Scheduling System. The HSE will take appropriate measures in the new procurement process to ensure the method used for the assessment of tenders is based on objectively verifiable and non-discriminatory criteria which shall not unduly favour or disadvantage qualifying economic operators.

IV.1.3)Information sur l'accord-cadre
IV.1.8)Information concernant l’accord sur les marchés publics (AMP)
Le marché est couvert par l'accord sur les marchés publics: oui
IV.2)Renseignements d'ordre administratif

Section V: Attribution du marché/de la concession

Marché nº: HSE2023S
Intitulé:

Enterprise appointment scheduling solution

V.2)Attribution du marché/de la concession
V.2.1)Date d'attribution du marché:
18/05/2023
V.2.2)Informations sur les offres
Le marché a été attribué à un groupement d'opérateurs économiques: non
V.2.3)Nom et adresse du titulaire/concessionnaire
Nom officiel: SWIFTQUEUE TECHNOLOGIES LIMITED
Adresse postale: Eolas Building, Maynooth, Co. Kildare, Ireland
Ville: Maynooth
Code NUTS: IE Éire / Ireland
Pays: Irlande
Adresse internet: www.swiftqueue.com
Le titulaire/concessionnaire sera une PME: oui
V.2.4)Informations sur le montant du marché/du lot/de la concession (hors TVA)
Valeur totale du marché/du lot/de la concession: 3 225 000.00 EUR
V.2.5)Information sur la sous-traitance

Section VI: Renseignements complémentaires

VI.3)Informations complémentaires:
VI.4)Procédures de recours
VI.4.1)Instance chargée des procédures de recours
Nom officiel: High Courts of Ireland
Adresse postale: Four Courts, Inns Quay, Dublin
Ville: Ireland
Pays: Irlande
Téléphone: +353 18886000
VI.5)Date d’envoi du présent avis:
18/05/2023